Salesforce for Government: a Platform for Multi-Purpose Service Delivery
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Salesforce for government: a platform for multi-purpose service delivery
Mike de HenninPublic Sector Solutions Lead,
salesforce.com
/salesforceanz
@salesforce
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Paul Fraser
Senior Manager, IT
Australian Children's Education and Care Quality Authority (ACECQA)
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ACECQA and Salesforce – rapid business value
The best possible start in life
Who are ACECQA?
• ACECQA is a national agency, guiding the implementation of a national quality framework for childcare in Australia, including standards at centres and the qualifications of centre staff
• Approximately 80 staff
Why did we choose Salesforce?
• Cloud based infrastructure suits small org
• Service Cloud has core components already in place:
• Service console• Accounts, contacts• Chatter
• Rapid, low cost, flexible development with development partner
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Online qualifications applications
Content to go here
The best possible start in life
Challenges• Rapid development can be a tough
sell to business leaders but the results speak for themselves
Recommendations• Involve business champions end to
end• Regular build reviews and flexible
requirements• Use a development partnerBenefits• Major modules delivered in weeks not
months
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Intranet
Content to go here
The best possible start in life
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Joe Young
Director - Disabilities SA
Department for Communities and Social Inclusion (DCSI)
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What the DCSI provides
What DCSI does with the Salesforce Platform
How did DCSI start with the Salesforce Platform
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Isolated and independently developed desktop
applications generated unknown data repositories
Increasing resources for process administration
High costs of replacement and maintaining software
Application build times reduced by-on average-50%
Provides a customised workflow enabling efficiency
and transparency across sites, customers and
consumers Consolidating data opens up a data view to
everyone
DCSI is developing a growing list of applications on the
salesforce platform, which is allowing innovation,
efficiency and transparency.
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SQL Server
Service Providers
DCSIusers
Citizens
Citizen Portal
www.mysupportadvisor.com.au
Service ProviderPortal
• Individualisation of funding
• Contracting• Reconciliation of contract v actual
• Payments• Care/Case Mgt• Bed / Facilities Mgt• Rostering• NDIS Interface
Department for Communities and Social Inclusion - Salesforce.com
Reports
LocalNightly back-up
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MySupportAdvisor.com.au
• First e-market place in Australia for people with disability.
• NGOs providing Disability services
• Search, Find, Review (consumer led quality)
• Client access to view their funding and supports
• NGO populates their data
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