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VIVIEN ALCOCK
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ABOUT THEAUTHOR
VIVIEN ALCOCK
•Born in 1924 in Worthing , West Sussex,
Englan
•
Author o! "hilren#s $oo% &ho &as gi!te&ith a$ilit' to $len realit' an !antas'
•She unerstoo the hien !eelings o!
teenagers, es(e"iall' he sh' an the
o)erloo%e*
•+rou"e o)er 2 no)els &ith the-es o!
%inness.(it', the nee !or !rienshi(s an
the "o-(lexities o! !a-il' ties*•/ie in 20*
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ELEMENTS OFQWERTYUIOP
SETTING
PHYSICALSETTING
•BelmontSecretarialCollege
•Lucy Beck’shome•Ofce o oss !Bannister’s
SOCIALSETTING
"lo#er mi$$le%class
TIME
&'th centuryEnglan$
CHARACTERS
MAINCHARACTERS
"Lucy Beck
"(arry )arke
"*iss Broome
MINOR
CHARACTERS"*r oss+ *rsBeck + ,ncle Bert
THEMES
"-acingchallenges
•Learning to
let go
" e.ection
MESSAGE
"it is im/ortantto ha0e courage+o/timism an$/erse0erance
" Lo0e an$
un$erstan$ingcan hel/ to heal#oun$s orresol0e con1icts
MORALVALUES
•Com/assionan$ kin$ness
•)iscretion an$consi$eration
or others
•)o not .u$ge a2ook 2y itsco0er
•)o not gi0e u/
easily #hen #eare ace$ #ith/ro2lems
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QWERTYUIOP is an entertaining story about 17-year-
old Lucy Bec! t"e ne# secretary at Ross andBannister$s! #"o struggles #it" "er %redecessor o&er
t"e secretarial %osition at t"e 'ir() Lucy Bec counts
"ersel' lucy to get a *ob as a secretary but s"e does
not e+%ect to "a&e a g"ost as a ri&al) T"e 'or(er
secretary! ,iss Broo(e! 'rig"tens a#ay all t"e ne#secretaries #"o co(e in to re%lace "er) o#e&er!
,iss Broo(e is in 'or a sur%rise #"en s"e (eets "er
(atc" in Lucy) .lt"oug" ti(id! Lucy (anages to
tact'ully "andle ,iss Broo(e) /o((unicating
t"roug" t"e ty%e#riter! Lucy tries to con&ince ,iss
Broo(e to lea&e) T"e &i&id descri%tion o' "o# t"e
current and 'or(er secretary 'ig"t is bot" a(using
and entertaining)
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T-E,E0
-acingChallenges
(an$ling)ifcult 3ask#ith courage
,OR.L
.LUE0
)eterminatio
n
)iscretion
an$consi$eration
Loyalty 4erse0erance
is the key tosuccess
Com/assio
n an$kin$ness
QWERTY UIOP
0ETTI2
3
Lucy Beck’shouse
BelmontSecretarialCollege
oss !Bannister’sofce
Lesson
Learnt
4erse0erance
(el/ingothers
Lucy Beck (arry )arke *iss Broome
*r oss
*rs Beck
,ncle Bert
/-.R./TER
0
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Lucy Beck 2egins her .o2 atoss an$ Bannister’s as asecretary ater gra$uatingrom Belmont Secretarial
College
1) E4PO0ITIO2
A hi$$en han$ causes
ha0oc #ith Lucy’s ty/inge5orts6 78E39,IO4s
#oul$ 2e the letters/o//ing u/ e0ery timeLucy ty/es
5) RI0I23
./TIO2
3he s/irit+ the late *iss Broome+ ty/esout threatening #or$s to Lucy6
Lucy $eclares #ar an$ :ghts 2ack #ith
ra/i$ ty/ing an$ lots o correcting li;ui$s
6)/LI,.4
Lucy $isco0ers *iss
Broome’s 2ackgroun$an$ uses a sotera//roach to consoleher
7)8.LLI23
./TIO2
Lucy manages to o0ercomeher /ro2lem #ith the ghost o*iss Broome+ com/letes herty/ing on time an$ error ree+an$ reaches a ne#
un$erstan$ing #ith her ,ncleBert
9)RE0OLUTIO
2
T-E
PLOT
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THE
CHARACTERS
LUCYBECK
MISSBROOME
MR HARRYDARKE
MRROSS
UNCLEBECK
MRSBECK
4IC3,E 4IC3,E 4IC3,E 4IC3,E 4IC3,E 4IC3,E
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Timid
Coura!ou"
You#
S$%
D!&!rmi#!d
Bra'!
La()!d o*(o#+d!#(!
Com,a""io#a&!
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LC#SChara"ter3raits
E)ien"e !ro- text
Timid
S$%
" small+ mousy%looking an$ easily o0erlooke$
" Looke$ out o /lace on her :rst $ay at #ork
La() o*
Co#+d!#(!
• 8hoe0er #ill #ant to em/loy me@
• I I get a .o23rou2le #as that there #ere hun$re$s
ater e0ery 0acancy+ 2righter than Lucy+ 2etter;uali:e$ than Lucy
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LC#SChara"ter 3raits
E)ien"e !ro- text
Com,a""io#a&
!
• Lucy instantly eels sorry ater saying mean stu5 to
,ncle Bert • Assures him that she an$ her mother nee$e$ him
• -eels sorry or *iss Broome+ #hich is notice$ 2y
(arry
Bra'!
Coura!ou"
• she #as not a co#ar$6
• E0en though she is young an$ shy+ she aces *iss
Broome’s s/irit 2ra0ely
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HARRYDARKE
E-,!ri!#(!d
H!.,*u.
R!a""uri#
M%"&!riou"
O/"!r'a#&
Lo%a.
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HARRY
DARKE0S
C$ara(&!r
Trai&"
E'id!#(! From T!-&
EF/erience$ • O2ser0es the im/ortance o /unctuality
• 8on$ers ho# long Lucy #ill last as a
secretary
(el/uleassuring
*ysterious
•
3ells Lucy that she can ask him a2outanything Anything you #ant+ .ust
ask ol$ (arry6
• Stresses to Lucy that she shoul$n’t #orry i
she makes mistakes #hen she ty/es
• *akes a e# un$er%the H2reath comments
an$ 2eha0es strangely
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HARRY
DARKE0S
C$ara(&!r
Trai&"
E'id!#(! From T!-&
O2ser0ant • O2ser0es that Lucy #as scare$
anFious on her :rst $ay
•
,n$erstoo$ that *iss Broome hate$the younger touch ty/ists #ithout
nee$ing to 2e tol$
• 7uick to notice Lucy’s sym/athy or
*iss Broome
Loyal • (e #orke$ there or thirty years until
his retirement an$ came 2ack to hel/
out as a han$yman6
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MISSBROOME
Hard1or)i#
E2(i!#&
Lo%a.
Bad3&!m,!r!d
P!r"i"&!#&
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MISS
BROOME0S
C$ara(&!r
Trai&"
E'id!#(! *rom &!-&
Lo%a. • Been here orty%three years+ girl+ #oman an$ ol$ misery
Lo#!.% • 3his /lace #as her home+ this .o2 #as all she li0e$ or
• $i$n’t #ant to go$i$n’t ha0e any#here #orth going to
$i$n’t ha0e any amily #ho’$ o#n her6
Bad3
&!m,!r!d
• It screame$+ shaking an$ sna//ing its keys like castanets
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LC#S
O35E6
4atient% coul$ not hel/ #ishing she#oul$ sometimes lose her tem/er6
Com/assionate% she aske$ ,ncle Bertto lea0e 2ut has aske$ him to come2ack 2ecause she eels sorry or him6
NCLE BE63
An alcoholic% he’s not $rinking u/ my /ay/acket
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• Lucy :n$s hersel in a $ifcult /osition #hen *issBroome’s ghost kee/s on $istur2ing her
• (o#e0er + she han$les the $ifculties #ith couragean$ $etermination
• She $oes not allo# the s/irit to scare her a#ay like allthe other secretaries6
• Instea$+ she communicates #ith it through thety/e#riter6
• -inally+ through her courage an$ $etermination+ sheoutsmarts the s/irit 6
-.2:LI23 :88I/ULT T.0; IT-
/OUR.3E
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•Lucy aces u/ to challenging situations #hen *iss Broome’s
s/irit haunts her through the ty/e#riter6• 3he secretaries 2eore her all let ater .ust one $ay o #orkingthere6
•Lucy reuses to sim/ly gi0e u/ an$ lea0e6
•So she :n$s a #ay to $eal #ith the s/irit6
•She #ins it an$ ty/es a goo$2ye letter to the s/irit o *issBroome6
• 3he s/irit :nally lea0es an$ sto/s haunting the ofce o ossan$ Bannister’s6
8./I23 /-.LLE23E0
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:ETER,I2.TIO2
ETER,I2.TIO2
•Lucy sho#s $etermination in #hat she$oes
•She is $etermine$ to kee/ her .o2 an$/erse0eres
•By han$ling the s/irit /ro/erly+ she notonly manages to kee/ her .o2 2ut $oes#ell in it too6
LOY.LTY
OY.LTY
•(arry )arke is a loyal em/loyee at oss an$Bannister’s
•(e ha$ 2een #orking there or thirty yearsan$ has retire$
•Being loyal to the com/any+ he comes 2ackto #ork e0en ater retirement
•*iss Broome #as also a loyal sta5 at the :rm
•Ater her su$$en $ismissal+ her s/irit came2ack to haunt the ofce6
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:I0/RETIO2 .2:
/O20I:ER.TIO2
8OR OT-ER0
•Lucy $emonstrates these 0alues #henshe #as threatene$ 2y the /resence othe s/irit6 Although she is onlyse0enteen+ she acts #ith maturity6
• Lucy makes the eF%secretary eel
#ante$ an$ useul+ .ust like she #as#hen she #as ali0e6
• 3he kno#le$ge o *iss Broome’scircumstances also in1uences Lucy tochange her attitu$e to#ar$s ,ncle Bert6Lucy realiMes that he is .ust anotherhuman 2eing #ho nee$s to eel #ante$6
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PE0ERER.2/
E I0 T-E ;EY
TO 0U//E00
•Lucy sho#s her $etermine$ characterright rom the start as soon as shegra$uate$ rom the Belmont SecretarialCollege
•
She is ocuse$ on getting a .o2 + ongetting a#ay rom her im/o0erishe$an$ $reary $aily lie
•Besi$es that she also $is/lays/erse0erance an$ a :ghting s/irit asshe 2attles to /re0ent losing her .o2 to
the ghost o *iss Broome6
•,n$eterre$ 2y aggressi0eness an$threats + Lucy learns to think o a/ractical #ay to resol0e the /ro2lem o*iss Broome’s an$ its /resence in theofce6
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/O,P.00IO2 .2:
;I2:2E00
/O,P.00IO2 .2:
;I2:2E00
•Lucy eels com/assion or *issBroome #hen she learns the natureo her circumstances6 She kin$lyhel/s *iss Broome to let go o the/ast an$ 2e at /eace6 Lucy continuesthis 0alue at home #hen she learns
to 2e sensiti0e an$ com/assionate toher uncle6
•Lucy’s mother also $is/layskin$ness #hen she aske$ ,ncle Bertto li0e #ith them again ater/re0iously thro#ing him out6