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    VIVIEN ALCOCK

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    ABOUT THEAUTHOR

    VIVIEN ALCOCK

    Born in 1924 in Worthing , West Sussex,England

    Author of childrens book who was giftedwith ability to blend reality and fantasy

    She understood the hidden feelings ofteenagers, especially he shy and theoverlooked.

    Produced over 20 novels with themes ofkindness/pity, the need for friendships andthe complexities of family ties.

    Died in 2003.

    http://www.google.com.my/imgres?imgurl=http://www.alex.se/Alex/Img/Photo/4299.jpg&imgrefurl=http://www.alex.se/Forfattare/4299/&usg=__KzrYxV4ymghAHx62dFF8upVWM80=&h=214&w=165&sz=10&hl=en&start=16&zoom=1&itbs=1&tbnid=e2M_4CN8sv3UAM:&tbnh=106&tbnw=82&prev=/images%3Fq%3Dvivien%2Balcock%26hl%3Den%26sa%3DN%26gbv%3D2%26ndsp%3D18%26tbs%3Disch:1&ei=a1ZZTZ-fBIWMvQOV4-TeBA
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    ELEMENTS OF QWERTYUIOP

    SETTINGPHYSICALSETTING

    BelmontSecretarial CollegeLucy Becks home

    Office of Ross &Bannisters

    SOCIAL SETTING

    *lower middle-class

    TIME20 th centuryEngland

    CHARACTERSMAINCHARACTERS

    *Lucy Beck

    *Harry Darke

    *Miss Broome

    MINORCHARACTERS

    *Mr Ross, Mrs Beck, Uncle Bert

    THEMES*Facingchallenges

    Learning to

    let go

    * Rejection

    MESSAGE*it is important tohave courage,optimism andperseverance

    * Love and

    understanding canhelp to healwounds or resolveconflicts

    MORAL VALUES

    Compassion andkindness

    Discretion andconsideration forothers

    Do not judge abook by its cover

    Do not give upeasily when we

    are faced withproblems

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    QWERTYUIOP is an entertaining story about 17-

    year-old Lucy Beck, the new secretary at Rossand Bannisters, who struggles with herpredecessor over the secretarial position at thefirm. Lucy Beck counts herself lucky to get a jobas a secretary but she does not expect to have aghost as a rival. The former secretary, MissBroome, frightens away all the new secretarieswho come in to replace her. However, MissBroome is in for a surprise when she meets hermatch in Lucy. Although timid, Lucy manages totactfully handle Miss Broome. Communicatingthrough the typewriter, Lucy tries to convinceMiss Broome to leave. The vivid description ofhow the current and former secretary fight is both

    amusing and entertaining.

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    THEMES

    Facing Challenges

    Handling DifficultTask with courage MORAL

    VALUES

    Determination Discretion and

    considerationfor others

    Loyalty Perseverance is

    the key tosuccess

    Compassion

    and kindness

    QW RTYUIOP

    SETTING Lucy Beckshouse

    BelmontSecretarialCollege

    Ross &Bannisters office

    Lesson

    Learnt

    Perseverance

    Helping others

    Lucy Beck Harry Darke Miss Broome

    Mr Ross

    Mrs Beck

    Uncle Bert

    CHARACTERS

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    Lucy Beck begins her job atRoss and Bannisters as asecretary after graduating fromBelmont Secretarial College

    1 EXPOSITION

    A hidden hand causes havocwith Lucys typing efforts.QWERTYUIOPs would bethe letters popping up everytime Lucy types

    2 RISING

    ACTION

    The spirit, the late Miss Broome, types outthreatening words to Lucy.

    Lucy declares war and fights back with rapid

    typing and lots of correcting liquids

    3 CLIMAX

    Lucy discovers MissBroomes backgroundand uses a softerapproach to console her

    4 FALLING

    ACTION

    Lucy manages to overcome herproblem with the ghost of MissBroome, completes her typing ontime and error free, and reaches anew understanding with her Uncle

    Bert

    5 RESOLUTION

    THE

    PLOT

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    Timid

    Courageous

    Young

    Shy

    Determined

    Brave

    Lacked ofconfidence

    Compassionate

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    LUCYS

    CharacterTraits

    Evidence from text

    Timid

    Shy

    * small, mousy-looking and easily overlooked (page 9)

    * Looked out of place on her first day at work (page 12)

    Lack ofConfidence

    Whoever will want to employ me? (page 9)

    If I get a jobTrouble was that there were hundreds after

    every vacancy, brighter than Lucy, better qualified thanLucy(page 10)

    Determined For an hour, she battled with the machine(page 22)

    Its my job now, she said. I need it(page 26)

    Lucy showed no mercy reached the end of the letter intriumph. (page 22)

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    LUCYS

    Character TraitsEvidence from text

    Compassionate Lucy instantly feels sorry after saying mean stuff to Uncle

    Bert (page 26) Assures him that she and her mother needed him (page 28)

    Feels sorry for Miss Broome, which is noticed by Harry(page 26)

    BraveCourageous

    she was not a coward. (page 20) She went back and sat down in front of the typewriter andglared at itit crouched, like a squat, ugly monster, staringat her with its alphabetical eyes (page 20)

    Even though she is young and shy, she faces Miss Broomesspirit bravely (page 20)

    Relentlessly fights the typewriter (pages 20 and 22)

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    HARRYDARKE

    Experienced

    Helpful

    Reassuring

    Mysterious

    Observant

    Loyal

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    HARRYDARKES

    Character

    Traits

    Evidence From Text

    Experienced Observes the importance of punctuality

    Wonders how long Lucy will last as a secretary

    HelpfulReassuring

    Mysterious

    Tells Lucy that she can ask him about anything(page 12) Anything you want, just ask old Harry.

    Stresses to Lucy that she shouldnt worry if shemakes mistakes when she types (page 14)

    Makes a few under-the breath comments andbehaves strangely (pages 12-14)

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    HARRYDARKES

    CharacterTraits

    Evidence From Text

    Observant Observes that Lucy was scared/ anxiouson her first day (page 13)

    Understood that Miss Broome hated theyounger touch typists without needing tobe told (page 25)

    Quick to notice Lucys sympathy for MissBroome (page 26)

    Loyal He worked there for thirty years until hisretirement and came back to help out as a

    handyman.

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    MISSBROOME

    Hardworking

    Efficient

    Loyal

    Bad-tempered

    Persistent

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    MISSBROOMES

    Character

    Traits

    Evidence from text

    Loyal Been here forty-three years, girl, woman and old misery (page 25)

    Lonely This place was her home, this job was all she lived for (page 25)

    didnt want to godidnt have anywhere worth going todidnt haveany family whod own her. (page 25)

    Bad-tempered

    It screamed, shaking and snapping its keys like castanets (page 20)

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    LUCYS

    MOTHER

    Patient- could not help wishing she wouldsometimes lose her temper. (page 9)

    Compassionate- she asked Uncle Bert toleave but has asked him to come backbecause she feels sorry for him.

    UNCLE BERT

    An alcoholic- hes not drinking up my pay packet(pages 9-10)

    Low self-esteem- you dont think much of me,do you? (page 26)

    Caring thought Id have your supperreadynow youre a working girl

    MRS PRICE

    Sympathetic- she looked at Lucy Beck, andsighedGood luck my dear . (page 9)

    MR ROSS

    Lucys boss

    Concerned- Did you have trouble with themachine, Miss Beck? he asked. (pag3 25)

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    Lucy finds herself in a difficult position when Miss Broomes ghost keeps on disturbing her

    However , she handles the difficulties with courage anddetermination

    She does not allow the spirit to scare her away like all theother secretaries.

    Instead, she communicates with it through the typewriter.

    Finally, through her courage and determination, sheoutsmarts the spirit .

    HANDLING DFFICULT TASK WITH

    COURAGE

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    Lucy faces up to challenging situations when Miss Broomes spirit haunts

    her through the typewriter.The secretaries before her all left after just one day of working there.

    Lucy refuses to simply give up and leave.

    So she finds a way to deal with the spirit.

    She wins it and types a goodbye letter to the spirit of Miss Broome.

    The spirit finally leaves and stops haunting the office of Ross andBannisters.

    FACING CHALLENGES

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    DETERMINATION

    Lucy shows determination in what she does

    She is determined to keep her job andperseveres

    By handling the spirit properly, she not onlymanages to keep her job but does well in it too.

    LOYALTY

    Harry Darke is a loyal employee at Ross andBannisters

    He had been working there for thirty years and hasretired

    Being loyal to the company, he comes back to workeven after retirement

    Miss Broome was also a loyal staff at the firm

    After her sudden dismissal, her spirit came back tohaunt the office.

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    DISCRETION AND

    CONSIDERATION

    FOR OTHERS

    Lucy demonstrates these values when shewas threatened by the presence of the spirit.

    Although she is only seventeen, she acts withmaturity.

    Lucy makes the ex-secretary feel wantedand useful, just like she was when she wasalive.

    The knowledge of Miss Broomes circumstances also influences Lucy to changeher attitude towards Uncle Bert. Lucy realizesthat he is just another human being whoneeds to feel wanted.

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    PESERVERANCEIS THE KEY TO

    SUCCESS

    Lucy shows her determined character rightfrom the start as soon as she graduated fromthe Belmont Secretarial College

    She is focused on getting a job , on gettingaway from her impoverished and drearydaily life

    Besides that she also displays perseveranceand a fighting spirit as she battles to preventlosing her job to the ghost of Miss Broome.

    Undeterred by aggressiveness and threats ,Lucy learns to think of a practical way toresolve the problem of Miss Broomes andits presence in the office.

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    COMPASSION AND

    KINDNESS

    Lucy feels compassion for Miss Broomewhen she learns the nature of hercircumstances. She kindly helps MissBroome to let go of the past and be atpeace. Lucy continues this value at homewhen she learns to be sensitive andcompassionate to her uncle.

    Lucys mother also displays kindnesswhen she asked Uncle Bert to live withthem again after previously throwing himout.