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    VIVIEN ALCOCK 

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    ABOUT THEAUTHOR

    VIVIEN ALCOCK

    •Born in 1924 in Worthing , West Sussex,

    Englan

    Author o! "hilren#s $oo% &ho &as gi!te&ith a$ilit' to $len realit' an !antas'

    •She unerstoo the hien !eelings o!

    teenagers, es(e"iall' he sh' an the

    o)erloo%e*

    •+rou"e o)er 2 no)els &ith the-es o!

    %inness.(it', the nee !or !rienshi(s an

    the "o-(lexities o! !a-il' ties*•/ie in 20*

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    ELEMENTS OFQWERTYUIOP

    SETTING

    PHYSICALSETTING

    •BelmontSecretarialCollege

    •Lucy Beck’shome•Ofce o oss !Bannister’s

    SOCIALSETTING

    "lo#er mi$$le%class

    TIME

    &'th centuryEnglan$

    CHARACTERS

    MAINCHARACTERS

    "Lucy Beck

    "(arry )arke

    "*iss Broome

    MINOR

    CHARACTERS"*r oss+ *rsBeck + ,ncle Bert

    THEMES

    "-acingchallenges

    •Learning to

    let go

    " e.ection

    MESSAGE

    "it is im/ortantto ha0e courage+o/timism an$/erse0erance

    " Lo0e an$

    un$erstan$ingcan hel/ to heal#oun$s orresol0e con1icts

    MORALVALUES

    •Com/assionan$ kin$ness

    •)iscretion an$consi$eration

    or others

    •)o not .u$ge a2ook 2y itsco0er

    •)o not gi0e u/

    easily #hen #eare ace$ #ith/ro2lems

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    QWERTYUIOP is an entertaining story about 17-year-

    old Lucy Bec! t"e ne# secretary at Ross andBannister$s! #"o struggles #it" "er %redecessor o&er

    t"e secretarial %osition at t"e 'ir() Lucy Bec counts

    "ersel' lucy to get a *ob as a secretary but s"e does

    not e+%ect to "a&e a g"ost as a ri&al) T"e 'or(er

    secretary! ,iss Broo(e! 'rig"tens a#ay all t"e ne#secretaries #"o co(e in to re%lace "er) o#e&er!

    ,iss Broo(e is in 'or a sur%rise #"en s"e (eets "er

    (atc" in Lucy) .lt"oug" ti(id! Lucy (anages to

    tact'ully "andle ,iss Broo(e) /o((unicating

    t"roug" t"e ty%e#riter! Lucy tries to con&ince ,iss

    Broo(e to lea&e) T"e &i&id descri%tion o' "o# t"e

    current and 'or(er secretary 'ig"t is bot" a(using

    and entertaining)

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    T-E,E0

    -acingChallenges

    (an$ling)ifcult 3ask#ith courage

    ,OR.L

    .LUE0

    )eterminatio

    n

    )iscretion

    an$consi$eration

    Loyalty 4erse0erance

    is the key tosuccess

    Com/assio

    n an$kin$ness

    QWERTY UIOP

    0ETTI2

    3

    Lucy Beck’shouse

    BelmontSecretarialCollege

    oss !Bannister’sofce

    Lesson

    Learnt

    4erse0erance

    (el/ingothers

    Lucy Beck (arry )arke *iss Broome

    *r oss

    *rs Beck

    ,ncle Bert

    /-.R./TER

    0

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    Lucy Beck 2egins her .o2 atoss an$ Bannister’s as asecretary ater gra$uatingrom Belmont Secretarial

    College

    1) E4PO0ITIO2

    A hi$$en han$ causes

    ha0oc #ith Lucy’s ty/inge5orts6 78E39,IO4s

    #oul$ 2e the letters/o//ing u/ e0ery timeLucy ty/es

    5) RI0I23

    ./TIO2

     3he s/irit+ the late *iss Broome+ ty/esout threatening #or$s to Lucy6

    Lucy $eclares #ar an$ :ghts 2ack #ith

    ra/i$ ty/ing an$ lots o correcting li;ui$s

    6)/LI,.4

    Lucy $isco0ers *iss

    Broome’s 2ackgroun$an$ uses a sotera//roach to consoleher

    7)8.LLI23

    ./TIO2

    Lucy manages to o0ercomeher /ro2lem #ith the ghost o*iss Broome+ com/letes herty/ing on time an$ error ree+an$ reaches a ne#

    un$erstan$ing #ith her ,ncleBert

    9)RE0OLUTIO

    2

    T-E

    PLOT

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    THE

    CHARACTERS

    LUCYBECK 

    MISSBROOME

    MR HARRYDARKE

    MRROSS

    UNCLEBECK 

    MRSBECK 

    4IC3,E 4IC3,E 4IC3,E 4IC3,E 4IC3,E 4IC3,E

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    Timid

    Coura!ou"

     You#

    S$%

    D!&!rmi#!d

    Bra'!

    La()!d o*(o#+d!#(!

    Com,a""io#a&!

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    LC#SChara"ter3raits

    E)ien"e !ro- text

    Timid

     S$%

    " small+ mousy%looking an$ easily o0erlooke$

      " Looke$ out o /lace on her :rst $ay at #ork

    La() o*

    Co#+d!#(!

    • 8hoe0er #ill #ant to em/loy me@

    • I I get a .o23rou2le #as that there #ere hun$re$s

    ater e0ery 0acancy+ 2righter than Lucy+ 2etter;uali:e$ than Lucy

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    LC#SChara"ter 3raits

    E)ien"e !ro- text

    Com,a""io#a&

    !

    • Lucy instantly eels sorry ater saying mean stu5 to

    ,ncle Bert • Assures him that she an$ her mother nee$e$ him

    • -eels sorry or *iss Broome+ #hich is notice$ 2y

    (arry

    Bra'!

    Coura!ou"

    • she #as not a co#ar$6

    • E0en though she is young an$ shy+ she aces *iss

    Broome’s s/irit 2ra0ely

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    HARRYDARKE

    E-,!ri!#(!d

    H!.,*u.

    R!a""uri#

     

    M%"&!riou" 

    O/"!r'a#&

    Lo%a. 

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    HARRY

    DARKE0S

    C$ara(&!r

    Trai&"

    E'id!#(! From T!-&

    EF/erience$   • O2ser0es the im/ortance o /unctuality

    • 8on$ers ho# long Lucy #ill last as a

    secretary

    (el/uleassuring

    *ysterious

     3ells Lucy that she can ask him a2outanything Anything you #ant+ .ust

    ask ol$ (arry6

    • Stresses to Lucy that she shoul$n’t #orry i

    she makes mistakes #hen she ty/es

    • *akes a e# un$er%the H2reath comments

    an$ 2eha0es strangely

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    HARRY

    DARKE0S

    C$ara(&!r

    Trai&"

    E'id!#(! From T!-&

    O2ser0ant   • O2ser0es that Lucy #as scare$

    anFious on her :rst $ay

    ,n$erstoo$ that *iss Broome hate$the younger touch ty/ists #ithout

    nee$ing to 2e tol$

    • 7uick to notice Lucy’s sym/athy or

    *iss Broome

    Loyal   • (e #orke$ there or thirty years until

    his retirement an$ came 2ack to hel/

    out as a han$yman6

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    MISSBROOME

    Hard1or)i#

    E2(i!#&

    Lo%a.

    Bad3&!m,!r!d

    P!r"i"&!#&

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    MISS

    BROOME0S

    C$ara(&!r

    Trai&"

    E'id!#(! *rom &!-&

    Lo%a. • Been here orty%three years+ girl+ #oman an$ ol$ misery

    Lo#!.% •  3his /lace #as her home+ this .o2 #as all she li0e$ or

    • $i$n’t #ant to go$i$n’t ha0e any#here #orth going to

    $i$n’t ha0e any amily #ho’$ o#n her6

    Bad3

    &!m,!r!d

    • It screame$+ shaking an$ sna//ing its keys like castanets

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    LC#S

    O35E6

    4atient% coul$ not hel/ #ishing she#oul$ sometimes lose her tem/er6

    Com/assionate% she aske$ ,ncle Bertto lea0e 2ut has aske$ him to come2ack 2ecause she eels sorry or him6

    NCLE BE63

    An alcoholic% he’s not $rinking u/ my /ay/acket

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    •  Lucy :n$s hersel in a $ifcult /osition #hen *issBroome’s ghost kee/s on $istur2ing her

    •  (o#e0er + she han$les the $ifculties #ith couragean$ $etermination

    • She $oes not allo# the s/irit to scare her a#ay like allthe other secretaries6

    •  Instea$+ she communicates #ith it through thety/e#riter6

    •  -inally+ through her courage an$ $etermination+ sheoutsmarts the s/irit 6

      -.2:LI23 :88I/ULT T.0; IT-

    /OUR.3E

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    •Lucy aces u/ to challenging situations #hen *iss Broome’s

    s/irit haunts her through the ty/e#riter6• 3he secretaries 2eore her all let ater .ust one $ay o #orkingthere6

    •Lucy reuses to sim/ly gi0e u/ an$ lea0e6

    •So she :n$s a #ay to $eal #ith the s/irit6

    •She #ins it an$ ty/es a goo$2ye letter to the s/irit o *issBroome6

    • 3he s/irit :nally lea0es an$ sto/s haunting the ofce o ossan$ Bannister’s6

    8./I23 /-.LLE23E0

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    :ETER,I2.TIO2

    ETER,I2.TIO2

    •Lucy sho#s $etermination in #hat she$oes

    •She is $etermine$ to kee/ her .o2 an$/erse0eres

    •By han$ling the s/irit /ro/erly+ she notonly manages to kee/ her .o2 2ut $oes#ell in it too6

    LOY.LTY

    OY.LTY

    •(arry )arke is a loyal em/loyee at oss an$Bannister’s

    •(e ha$ 2een #orking there or thirty yearsan$ has retire$

    •Being loyal to the com/any+ he comes 2ackto #ork e0en ater retirement

    •*iss Broome #as also a loyal sta5 at the :rm

    •Ater her su$$en $ismissal+ her s/irit came2ack to haunt the ofce6

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    :I0/RETIO2 .2:

    /O20I:ER.TIO2

    8OR OT-ER0

    •Lucy $emonstrates these 0alues #henshe #as threatene$ 2y the /resence othe s/irit6 Although she is onlyse0enteen+ she acts #ith maturity6

    •  Lucy makes the eF%secretary eel

    #ante$ an$ useul+ .ust like she #as#hen she #as ali0e6

    • 3he kno#le$ge o *iss Broome’scircumstances also in1uences Lucy tochange her attitu$e to#ar$s ,ncle Bert6Lucy realiMes that he is .ust anotherhuman 2eing #ho nee$s to eel #ante$6

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    PE0ERER.2/

    E I0 T-E ;EY

    TO 0U//E00

    •Lucy sho#s her $etermine$ characterright rom the start as soon as shegra$uate$ rom the Belmont SecretarialCollege

    She is ocuse$ on getting a .o2 + ongetting a#ay rom her im/o0erishe$an$ $reary $aily lie

    •Besi$es that she also $is/lays/erse0erance an$ a :ghting s/irit asshe 2attles to /re0ent losing her .o2 to

    the ghost o *iss Broome6

    •,n$eterre$ 2y aggressi0eness an$threats + Lucy learns to think o a/ractical #ay to resol0e the /ro2lem o*iss Broome’s an$ its /resence in theofce6

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    /O,P.00IO2 .2:

    ;I2:2E00

    /O,P.00IO2 .2:

    ;I2:2E00

    •Lucy eels com/assion or *issBroome #hen she learns the natureo her circumstances6 She kin$lyhel/s *iss Broome to let go o the/ast an$ 2e at /eace6 Lucy continuesthis 0alue at home #hen she learns

    to 2e sensiti0e an$ com/assionate toher uncle6

    •Lucy’s mother also $is/layskin$ness #hen she aske$ ,ncle Bertto li0e #ith them again ater/re0iously thro#ing him out6