Lessons from the coal face: launching a

corporate intranetLeah Raper, InterContinental Hotels Group

4,700

hotels

100+

countries

686,873

rooms

9 brands

1,120 hotels in

development

350,000colleagues worldwide

Our Merlin Philosophy

Keep it simple

• One click

• One view

• Moving into the 21st century!

“a one-stop-shop to connect our hotels to the tools they need to run their operations”

#1 have a vision everyone can share

#2 talk to everyone

#3 keep your promises

#4 always have some sound bites

#5 deliver something

#6 think about the numbers

#7 stabilise as fast as you can

The biggest lessons I learnt:

#1 have a vision everyone can share#2 talk to everyone#3 keep your promises#4 always have some sound bites#5 deliver something#6 think about the numbers#7 stabilise as fast as you can