When was the last time you gave
memorable service?
© Ian Berry 1990-2010
© Ian Berry 2009 All rights reserved
Memorable service is one of what I believe are
8 critical factors for successin modern business
© Ian Berry 2009 All rights reserved
Compelling story
Enlightened self-interest
Decisions - right people, right time, right place
Six word strategy
Values are Virtues
Systems and structuresthat fully support people
Community culture
Memorable Service
Recently I faced a challenge none of my connections
could help me with
© Ian Berry 1990-2010
I called 11 strangers
© Ian Berry 1990-2010
Only the 11th gave me memorable service
© Ian Berry 1990-2010
I thanked her for her kindness and willingness to go
the extra mile and she said
© Ian Berry 1990-2010
Treating people with dignity, respect, and going the extra mile are part of
what makes life worth living
© Ian Berry 1990-2010
When was the last time you gave
memorable service?
© Ian Berry 1990-2010
I reflected and was ashamed to admit
© Ian Berry 1990-2010
I wasnʼt givingmemorable service as often as I could
© Ian Berry 1990-2010
I re-read Jan Carlzonʼs book
© Ian Berry 1990-2010
© Ian Berry 2009 All rights reserved
And I vowedto make a difference
at all key transaction and interaction points of my business
I reflected on the life of one of my heroes
© Ian Berry 1990-2010
If you donʼt believelittle things
make a big differencethen you have never been to bed with a mosquito!
Anita Roddick, Founder, The Body Shop
© Ian Berry 1990-2010
I vowed to make the little things matter
© Ian Berry 1990-2010
How about you?
© Ian Berry 1990-2010
© Ian Berry 1990-2010
What little things about your
service will you change that will make the BIG difference?
1, 2, or 3 Mentoring calls? on
3 means 24/7 access to life-long learning vault
I provide
Find out more at www.ianberry.au.com/mentoring.html
Maybe I can help you further?
I tell stories thatstir hearts
shift thinkingand inspire people
to step-uptheir achievements
© Ian Berry 2009 All rights reserved
I partner with passionate entrepreneurs, social
entrepreneurs, business leaders, and SME owners to turn 8 critical factors
into reality
© Ian Berry 2009 All rights reserved
Compelling story
Enlightened self-interest
Decisions - right people, right time, right place
Six word strategy
Values are Virtues
Systems and structuresthat fully support people
Community culture
Memorable Service
Join Differencemakers Community
being the difference we want to see in the world
www.differencemakers.com.auSign-up to my personal and business
development gifts on the home page of my website and get this ebook FREEIt contains 142 possible actions for doing good
and therefore becoming great in your life and work
www.ianberry.au.com
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