Golden Gate BPO Solutions
Clark, Philippines NETCAST BPO
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Resource Perspective
Relationships
Golden Gate BPO Company Overview Founded in 2006, Golden Gate BPO Solutions provides multi-‐channel contact center, customer engagement and business process outsourcing services on behalf of its clients.
We have a passionate team and innovative approach that allows us to deliver small and large scale high touch outsourcing solutions, enhancing each stage of the customer relationship management life cycle to acquire, retain and support, grow and optimize customer relationships.
Our customer engagement centers are located in the United States, Dominican Republic, Belize, and the Philippines, from which we offer multi-‐lingual voice, email, web chat, social media, back-‐office, online help desk and automated support.
In addition, we provide strategic consulting, legal, and advisory services for many clients spanning business and operational improvement and restructuring, financial analysis and planning, technology procurement and implementation, and sales, marketing and brand enhancement.
Golden Gate BPO Solutions helps organizations to define and produce extraordinary customer engagement strategies and business results. Our work provides increased customer loyalty and superior results for our clients.
Our real value is in who we are not just in what we do. Whether our engagement is strategic or operational, we make things happen. We enable people to bring out the best in themselves in even the most difficult situations and we do what it takes to get results.
The leadership team consists of finance and legal specialists, operational experts, and customer engagement strategists. We understand the strategic and operational challenges many clients face and have the knowledge and breadth of experience to help them succeed. In addition to our experience and insight, our team’s real expertise lies in how we apply it and what drives us every single day -‐ our commitment to always be a resource, understand your needs, provide transparent advice and take actions centered by perspective (based on our own successes and failures) and forging life-‐long personal and business relationships.
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NETCAST BPO Overview NETCAST BPO believes the ultimate call center differentiator is a “proven” and “demonstrated” ability to deliver exceptional sales and service results in both adherence to KPIs and call to order conversion ratios. Inherent in the delivery of exceptional sales performance are management, scalability and network communications. Without a critical focus on these three areas, an outsourcer’s value is diminished. These are the core attributes that separate NETCAST from its contemporaries. The following points of differentiation below highlight key operational attributes of NETCAST:
Experienced Offshore Management team -‐ NETCAST offers a fully staffed domestic support team in the US coupled with a call center management team consisting of experienced US call center experts situated on-‐site in our Philippines location. NETCAST has invested in expatriate and experienced management to ensure that our operations are driven and managed by knowledgeable and hands on call center operations executives.
Industry leading scalability – NETCAST fits Golden Gate BPO’s niche as a company that prides itself of on being “small enough to care, yet large enough to scale”. This coupled with state of the art facilities at all times having the immediate capacity for growth showcases one of the hallmarks of NETCAST’s mission and success. The recent build of our newest 1,000 workstations state-‐of-‐the-‐art Philippines center, in August 2014, showcases both our growth and ability to invest in the ongoing needs of our dynamic and growing client base.
Strong infrastructure and network reliability -‐ Managed from our California-‐based Network Operations Center, our dedicated telecommunications and network services team provides a competitive carrier-‐grade telecommunications infrastructure when compared to other offshore providers. Further, our 100% IP infrastructure affords our clients the ability to flex up and down resources as their business dictates throughout the year.
• Founded in 2011, Privately owned.
• Global cutting-‐edge provider of BPO Services. Delivering call center solutions for inbound, outbound,
email, chat and back office services.
• Domestically, we utilize successful, driven bilingual professionals for customer interface.
• Offshore we utilize articulate English & Spanish speaking college graduates for customer interface.
• We combine top talent with state of the art technology and telecom platforms.
1400 Workstations Native English
Bi-‐Lingual Multi-‐Channel
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Clark is a former United States Air Force base located in the province of Pampanga on Luzon Island in the Philippines, located 3 miles west of Angeles City, about 40 miles northwest of Metro Manila. Clark Air Base was an American military facility from 1903 to 1991.
After the Americans left in the 1990’s, Clark, which was originally a town of Angeles, is now called the Clark Special Economic Zone (CSEZ). It is now a 4,500-‐hectare industrial and leisure hub where Filipinos love to shop and vacation; enjoy the nightlife and casino at Mimosa Leisure Park; swim in Fontana’s themed-‐pools; or ride a horse in the old American stables of El Kabayo.
Farming and fishing are the two main industries. Major products include rice, corn, sugar cane, and tilapia. In addition to farming and fishing, the province supports thriving cottage industries that specialize in woodcarving, furniture making, guitars, and handicrafts. Every Christmas season, the province of Pampanga becomes the center of a thriving industry centered on handcrafted lighted lanterns called parols that display a kaleidoscope of light and color.
Within the Clark Special Economic Zone are well-‐established hotels and resorts. Popular tourist destinations include St. Peter Shrine in Apalit, Mt. Arayat National Park in San Juan Bano, Arayat, the Paskuhan Village in the City of San Fernando, the Casino Filipino in Angeles City and, for nature and wildlife, "Paradise Ranch and Zoocobia Fun Zoo" in Clark.
Telephone services are provided by the Philippine Long Distance Telephone Company (PLDT), Digitel, Datelcom, the Evangelista Telephone Company, and the Pampanga Telecom Company in the town of Macabebe. The province has 24 public telegraph offices distributed among its towns while the facilities of PT&T and RCPI were set up to serve the business centers in Angeles City, San Fernando City and Guagua.
Country and City Overview
Copyright 2015 Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions, LLC Corporate Office The Bell Tower at Weston Town Center 1792 Bell Tower Lane Weston, FL 33326 888-‐501-‐8368
www.GoldenGateBPO.com
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