Golden  Gate  BPO  Solutions,  LLC  

Phoenix,  Arizona  UNO,  LLC  

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Resource    Perspective  

Relationships      

Golden  Gate  BPO  Company  Overview  Founded in 2006, Golden Gate BPO Solutions provides multi-channel contact center, customer engagement and business process outsourcing services on behalf of its clients.

We have a passionate team and innovative approach that allows us to deliver small and large scale high touch outsourcing solutions, enhancing each stage of the customer relationship management life cycle to acquire, retain and support, grow and optimize customer relationships.

Our customer engagement centers are located in the United States, Dominican Republic, Belize, Mexico, Philippines, Europe and Asia, from which we offer multi-lingual voice, email, web chat, social media, back-office, online help desk and automated support.

In addition, we provide consultative services for many clients spanning business and operational improvement and restructurings, financial analysis and planning, technology procurement and implementation, and sales, marketing and brand enhancement.

Golden Gate BPO Solutions helps organizations to define and produce extraordinary customer engagement strategies and business results. Our work provides increased customer loyalty and superior results for our clients.

Our real value is in who we are not just in what we do. Whether our engagement is strategic or operational, we make things happen. We enable people to bring out the best in themselves in even the most difficult situations and we do what it takes to get results.

The  leadership  team  consists  of  finance  and  legal  specialists,  operational  experts,  and  customer  engagement  strategists.  We  understand  the  strategic  and  operational  challenges  many  clients  face  and  have  the  knowledge  and  breadth  of  experience  to  help  them  succeed.    In  addition  to  our  experience  and  insight,  our  team’s  real  expertise  lies  in  how  we  apply  it  and  what  drives  us  every  single  day  -­‐  our  commitment  to  always  be  a  resource,  understand  your  needs,  provide  transparent  advice  and  take  actions  centered  by  perspective  (based  on  our  own  successes  and  failures)  and  forging  life-­‐long  personal  and  business  relationships.  

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UNO,  LLC  Overview   UNO, LLC is a global Business Process Outsourcing (BPO) and Call Center services organization headquartered in Phoenix, Arizona. We have been in operation since 2008. UNO has established its value proposition not as a service provider but rather as a client partner. Committed to operational excellence and offering our partners customized solutions designed with their requirements in mind, UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements

It may be surprising to some how many industries that UNO serves. But, what is surprising to all is how UNO is able to serve each one of those industries as if that was all we did. Understanding specialization is the key to ensuring that the nuances of industries are not lost on us. What makes one market segment unique is very important to what makes you successful within that discipline. This is reflective in every phase of development from the initial point of contact through each stage in the flow process.

At UNO we are able to work efficiently through so many market segments because we pay close attention to the details. We know full well that no one understands your business better than you do. So, we listen to you. We combine your experience with ours to provide solutions that draw from both of our areas of expertise. With this confluence of experiences each program is rooted in a base of successful histories to draw from to overcome any challenges that may appear.

Whether it be our standard brick and mortar environment, our onshore fully bilingual unlicensed and licensed insurance agents, or our team of PCI-DSS compliant Enterprise Agent (at-home) Team, our range of services are designed to provide the opportunity for a tailored solution to each client’s individual needs. This allows you to select the elements that suit you and your business.

• Founded in 2008 • Operational Efficiencies Enhanced by Customized Technology Tools &

Solutions • Outsourced Provider with Multi-Channel Contact Center Capabilities • Quick 25 minute drive from Phoenix  Sky  Harbor  International  Airport  

 100  Workstations  

 English  Bi-­‐Lingual  

Multi-­‐Channel  Licensed  Insurance  

 

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• Phoenix  is  the  United  States’  sixth-­‐largest  city  with  a  population  of  over  1.4  million.  

• Greater  Phoenix  (which  includes,  among  others,  the  cities  of  Chandler,  Glendale,  Scottsdale  and  Tempe)  has  a  population  of  nearly  4.3  million  and  covers  2,000  square  miles.  

• Maricopa  County—where  Greater  Phoenix  is  located—covers  9,127  square  miles,  making  it  about  the  size  of  New  Hampshire.  

• Phoenix's  elevation  is  1,117  feet.  

• Greater  Phoenix  is  located  in  the  Sonoran  Desert,  which  is  one  of  the  wettest  and  greenest  deserts  in  North  America,  thanks  to  3-­‐15  inches  of  annual  rainfall.  

• According  to  data  compiled  by  the  National  Climatic  Data  Center,  Phoenix  basks  in  sunshine  more  often  than  any  other  major  metropolitan  area  in  the  U.S.  The  sun  shines  on  Phoenix  during  85  percent  of  its  daylight  hours.  

• Phoenix  has  an  average  annual  rainfall  of  7.7  inches,  an  average  annual  temperature  of  72.6  degrees  and  an  annual  high  temperature  of  85.9  degrees.  The  average  high  temperature  in  winter  is  67  degrees.  

• Greater  Phoenix  has  more  than  62,000  guest  rooms  at  nearly  500  hotels  and  more  than  40  resort  properties.  

• Greater  Phoenix  is  home  to  more  than  200  golf  courses.  

• Greater  Phoenix  consistently  ranks  among  the  nation’s  top  cities  in  the  number  of  Five  Diamond  and  Four  Diamond  and  Five  Star  and  Four  Star  resorts.  

 

Phoenix,  Arizona  Overview  

Copyright  2015  Golden  Gate  BPO  Solutions,  LLC  

 

 

   

Golden  Gate  BPO  Solutions,  LLC  Corporate  Office  The  Bell  Tower  at  Weston  Town  Center  1792  Bell  Tower  Lane  Weston,  FL  33326  888-­‐501-­‐8368  

www.GoldenGateBPO.com