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Effective Communications Mohammad Tawfik

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Effective Communications

Mohammad Tawfik



Understanding

Communications



Tappers and Listeners

A little game to start with!



Understanding

Communications



Why do we Communicate?! To change behavior

To get action

To ensure understanding To persuade

To get and give

Information



Forms of Communication



Effective communication depends on

skills in receiving messages as well

as on skills in sending them.



Phases linking sender and receiver



Misunderstanding

Creating the Message:

• Non-clear message content

• Unfamiliarity with situation or receiver

• Emotional conflicts

• Inability to express ideas



Misunderstanding

Transmitting & Receiving the message

• Physical Problems

• Conflicting Signals

• Overflow of signals



Misunderstanding

Understanding the message

• Different background

• Interpretation of words

• Emotional reactions



How to improve communication?



First Step: Listen



Remember:

Seek first to understand, then

to be understood! Stephen Covey



Set your body language!



Stop Multitasking



Seek Clarifications



Do not think about your response!



Don’t Finish Sentences



Read Body Language



Second Step: Connect



Build Credibility



Show Congeniality



Third Step: Clarify



Use their language!



Avoid technical jargon



Use stories



Be precise



Be Simple