CREATING STRATEGIC VALUE
WITH BPM IN HR
April 11, 2013
2
ABOUT YOUR PRESENTERS
Sapna MaheswariBonitaSoft
Denise PringleHRWorks!
OBJECTIVES
Today’s webinar will show you:
• How Human Resources can play a vital role in helping its customers reach their objectives
• How thinking strategically about process automation brings value to the entire organization
AGENDA• Human Resources Information Systems (HRIS)
funding proposals: Avoiding the pitfalls
• Defining the problem- Proposal foundation - What’s the problem you’re
trying to solve?
• Defining your customers and stakeholders
• Business example: New Employee On-Boarding
• Applying a BPM solution
• Summary and finish
Note: See related white paper: "How to Get the HRIS You Need,” available at www.bonitasoft.com under Resources > Content Library
AVOIDING THE PITFALLS
Getting Funded – It’s Not About You
Your proposal: Who benefits?
• Only Human Resources? - Common scenario ….. “It’ll save HR time to do other
things…”
• Competing for IT resources and dollars- Sales? Engineering? Manufacturing? HR?
• Adding benefit and value to your key stakeholders- Your customers = your proposal’s foundation
DEFINING THE PROBLEM
MYTH: AUTOMATION = EFFICIENCY
• Bad processes won’t be helped by automation
• “Being efficient” doesn’t necessarily mean you’re “being effective”
• Effectiveness AND efficiency are crucial to adding value to your customers
DEFINING THE PROBLEM, CONTINUED
Process re-evaluation
• End-to-end mapping
• Are key stakeholder needs addressed?
• Bottom line: Do your processes address a legitimate problem still relevant to the organization and are the processes effective at doing it?
• Personal experience, Part 1 – tradition and history
DEFINING YOUR CUSTOMERS
Who will and who should be impacted by an HRIS implementation is crucial to success
• HR-centric proposition ≠ solving a business problem
Customer’s key performance indicators (KPIs) are essential to measuring customer satisfaction
Continuous feedback ensure your new processes:
• Don’t fall into the traps of tradition and history
• Continue to meet your customers’ evolving needs
ON-BOARDING
ON-BOARDING• New Hire Orientation (NHO) On-Boarding
• Common Employee & Manager Complaints- Too time-consuming- Boring and unproductive- Inconvenient scheduling
• Personal experience, Part 2 – New Hire Orientation
Many years ago…
ON-BOARDING• Latest buzzword?
• What’s the problem we’re trying to solve?- Benefit sign-up? Yes, and….- As quickly as possible, new employees need to be:
• Informed, productive and contributing
• Customer Definition- New employees, their managers, company as a whole
• Personal Experience, Part 3 – online on-boarding
Not too long ago
ON-BOARDING: TECHNOLOGY SOLUTIONOnline on-boarding
• When and where it’s convenient
• Health insurance, legal paperwork, management training- Touchy-feely?- Scheduling flexibility - Practicality?
Expanded scope = eliminate downtime
• Job specific, password-protected manuals
• Engineering documentation
• Acronym definitions
• Product specifications
• Marketing materials
• And more…
IS THIS WHAT GREETS YOUR NEW EMPLOYEES?
TECHNOLOGY SOLUTION, CONTINUEDCompany-Readiness on Day 1
• Workspace available and operable
• Computer delivered and loaded
• Company intranet access provided
• Security passkeys provided
• Working phone, voicemail activated
• And more…
TECHNOLOGY SOLUTION, CONTINUED
HOW?
• Automatic workflow notification initiated to appropriate departments
MEASURING CUSTOMER SATISFACTIONMeasure “customer satisfaction” using Key Performance Indicators
• New employees following On-Boarding completion- thoroughness, company-readiness, time value, enhancement
to productivity
• New employees’ managers – 90 days following On-Boarding completion- enhancement to productivity, time value, relevance to new
position
End User Feedback ensures continued customer satisfaction
= HR value add to the business
SUMMARY
• To bring value from HR to the whole organization, think strategically
• Human Resources should play a key role in helping its customers in the organization reach their objectives
APPLYING A BPM SOLUTION: NEW EMPLOYEE ON-BOARDING
APPLYING A BPM SOLUTION
• What is BPM?
• What is a Process Application?
• What is a Process Template?
• Demonstration of New Employee On-Boarding Process
WHAT IS BUSINESS PROCESS MANAGEMENT (BPM?)
a set of tools and methodologies
to model, automate, monitor and optimize
the processes of an organization
BUILDING A PROCESS APPLICATION
PROCESS TEMPLATES
Process templates are
pre-built optimized business solutions,
modeled using our best practices,
to accelerate your BPM project
and reduce your time to market
BONITA OPEN SOLUTION - DEMO
PROCESS TEMPLATES - HR
• Employee Recruitment & Selection
• Employee On-boarding
• Employee Paid Time Off
• Resource Management
These pre-built process templates are all available with Bonita Open Solution
SUMMARY
• Automating processes like new employee on-boarding doesn’t just help HR do its job better – the whole company and the new employee benefit
• Automating processes by applying BPM best practices helps you define good processes with strategic value and get them into place quickly
Q & A
CORPORATE WEBSITEProduct & Services descriptions,References, Webinars, White papers
OPEN SOURCE COMMUNITY
Forums, Contributions, Source Code
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linkedin.com/groups?gid=3182097
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