CREATING STRATEGIC VALUE

WITH BPM IN HR

April 11, 2013

2

ABOUT YOUR PRESENTERS

Sapna MaheswariBonitaSoft

Denise PringleHRWorks!

OBJECTIVES

Today’s webinar will show you:

• How Human Resources can play a vital role in helping its customers reach their objectives

• How thinking strategically about process automation brings value to the entire organization

AGENDA• Human Resources Information Systems (HRIS)

funding proposals: Avoiding the pitfalls

• Defining the problem- Proposal foundation - What’s the problem you’re

trying to solve?

• Defining your customers and stakeholders

• Business example: New Employee On-Boarding

• Applying a BPM solution

• Summary and finish

Note: See related white paper: "How to Get the HRIS You Need,” available at www.bonitasoft.com under Resources > Content Library

AVOIDING THE PITFALLS

Getting Funded – It’s Not About You

Your proposal: Who benefits?

• Only Human Resources? - Common scenario ….. “It’ll save HR time to do other

things…”

• Competing for IT resources and dollars- Sales? Engineering? Manufacturing? HR?

• Adding benefit and value to your key stakeholders- Your customers = your proposal’s foundation

DEFINING THE PROBLEM

MYTH: AUTOMATION = EFFICIENCY

• Bad processes won’t be helped by automation

• “Being efficient” doesn’t necessarily mean you’re “being effective”

• Effectiveness AND efficiency are crucial to adding value to your customers

DEFINING THE PROBLEM, CONTINUED

Process re-evaluation

• End-to-end mapping

• Are key stakeholder needs addressed?

• Bottom line: Do your processes address a legitimate problem still relevant to the organization and are the processes effective at doing it?

• Personal experience, Part 1 – tradition and history

DEFINING YOUR CUSTOMERS

Who will and who should be impacted by an HRIS implementation is crucial to success

• HR-centric proposition ≠ solving a business problem

Customer’s key performance indicators (KPIs) are essential to measuring customer satisfaction

Continuous feedback ensure your new processes:

• Don’t fall into the traps of tradition and history

• Continue to meet your customers’ evolving needs

ON-BOARDING

ON-BOARDING• New Hire Orientation (NHO) On-Boarding

• Common Employee & Manager Complaints- Too time-consuming- Boring and unproductive- Inconvenient scheduling

• Personal experience, Part 2 – New Hire Orientation

Many years ago…

ON-BOARDING• Latest buzzword?

• What’s the problem we’re trying to solve?- Benefit sign-up? Yes, and….- As quickly as possible, new employees need to be:

• Informed, productive and contributing

• Customer Definition- New employees, their managers, company as a whole

• Personal Experience, Part 3 – online on-boarding

Not too long ago

ON-BOARDING: TECHNOLOGY SOLUTIONOnline on-boarding

• When and where it’s convenient

• Health insurance, legal paperwork, management training- Touchy-feely?- Scheduling flexibility - Practicality?

Expanded scope = eliminate downtime

• Job specific, password-protected manuals

• Engineering documentation

• Acronym definitions

• Product specifications

• Marketing materials

• And more…

IS THIS WHAT GREETS YOUR NEW EMPLOYEES?

TECHNOLOGY SOLUTION, CONTINUEDCompany-Readiness on Day 1

• Workspace available and operable

• Computer delivered and loaded

• Company intranet access provided

• Security passkeys provided

• Working phone, voicemail activated

• And more…

TECHNOLOGY SOLUTION, CONTINUED

HOW?

• Automatic workflow notification initiated to appropriate departments

MEASURING CUSTOMER SATISFACTIONMeasure “customer satisfaction” using Key Performance Indicators

• New employees following On-Boarding completion- thoroughness, company-readiness, time value, enhancement

to productivity

• New employees’ managers – 90 days following On-Boarding completion- enhancement to productivity, time value, relevance to new

position

End User Feedback ensures continued customer satisfaction

= HR value add to the business

SUMMARY

• To bring value from HR to the whole organization, think strategically

• Human Resources should play a key role in helping its customers in the organization reach their objectives

APPLYING A BPM SOLUTION: NEW EMPLOYEE ON-BOARDING

APPLYING A BPM SOLUTION

• What is BPM?

• What is a Process Application?

• What is a Process Template?

• Demonstration of New Employee On-Boarding Process

WHAT IS BUSINESS PROCESS MANAGEMENT (BPM?)

a set of tools and methodologies

to model, automate, monitor and optimize

the processes of an organization

BUILDING A PROCESS APPLICATION

PROCESS TEMPLATES

Process templates are

pre-built optimized business solutions,

modeled using our best practices,

to accelerate your BPM project

and reduce your time to market

BONITA OPEN SOLUTION - DEMO

PROCESS TEMPLATES - HR

• Employee Recruitment & Selection

• Employee On-boarding

• Employee Paid Time Off

• Resource Management

These pre-built process templates are all available with Bonita Open Solution

SUMMARY

• Automating processes like new employee on-boarding doesn’t just help HR do its job better – the whole company and the new employee benefit

• Automating processes by applying BPM best practices helps you define good processes with strategic value and get them into place quickly

Q & A

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