Communication and Social Styles
Sending and Receiving Messages
Miscommunication Leads To...
Conflict
Stress
Items Affecting Communication
Paraverbal
Non Verb
al
Nonverbals
Verbals
The Words We Say
The Words We Hear
Verbals
Nonverbals
Paraverbals
It’s not WHAT you say, but HOW you say it
PERCEPTION VS REALITY
Social Styles
DriverAnalytical
Amiable
Expressive
TELLS
CONTR
OLS
ASKS
EMOTES
The “Driving Style”
Let’s get it done, now!
The “Expressive Style”
I have an idea and its going to be great!
The Amiable Style
“One for all and all for
one”
The “Analytical Style”
JUST THE FACTS, MA’AM
VERSATILITY
IMAGE
PRESENTATION
COMPETENCE
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