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Introduction to Salesforce
Instructor: ParikshithEmail: [email protected]
? What is Salesforce
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Software as a
Service (SaaS)
21st
Century Platforms
Client/Server
Late 20th
Century Platforms
Mainframe
Mid 20th
Century Platforms
What is Salesforce.com?
The World Leader in On-Demand
Customer Relationship Management Services (CRM)
It has been ranked fourth on FORTUNEs 2010 100 Fastest-Growing Companies list.
--Fortune Magazine
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On Demand
Anywhere /anytimeScalable
Automatic Upgrades
Without multi-tenancy a SaaS offering cant cultivate a Web 2.0 like community
of developers who add functionality that all can share -Eric Korr, InfoWorld
On-Demand Model: Multi-tenant Architecture
& Subscriptions
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What is a Salesforce Account?
Scales easily
Can create
security controls
to limit access to
information
1 User = 1License
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Salesforce applications & force.com
Platform
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You
Innovation
salesforce.com
The Important Stuff
InfrastructureServices
App Server
Web Server
Data Center
Disaster Recovery
Network
Storage
OSDatabase
ApplicationServices
Web Services
API
Multi-LanguageMulti-Currency
Security
Sharing
Integration
Customization
OperationsServices
Authentication
Availability
Monitoring
Patch Mgmt
Upgrades
Backup
NOC
! Innovation. Not Infrastructure
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A quick demo of Salesforce Cloud
http://www.youtube.com/watch?v=qhHGUWMy_WE
http://www.youtube.com/user/salesforce#p/c/E50BB165
6D1FCD9/0/cpVRaDdtO8U
http://www.youtube.com/watch?v=qhHGUWMy_WEhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/watch?v=qhHGUWMy_WEhttp://www.youtube.com/watch?v=qhHGUWMy_WE8/21/2019 Class 1_Introduction to Salesforce
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Some of Salesforce Customers
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1 2 3
People Involved in the Implementation of
Salesforce
Developer
4
ConsultantAdministratorEnd User
(Customer)
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Dev 401 Dev 501
ADM 201 ADM 301
ADM 201 CON 201
Certification Tracks
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How do I get Started ?
Free Account.
http://developer.force.com
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Demo Overview
What is Salesforce
Architecture
Licensing Structure
CRM & Force.com Platform
Salesforce.com Customers
Types of Salesforce Users
Certification Tracks
Getting Started on developer.force.com