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Introduction to Salesforce

Instructor: ParikshithEmail: madepally@gmail.com

? What is Salesforce

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Software as a

Service (SaaS)

21st

Century Platforms

Client/Server

Late 20th

Century Platforms

Mainframe

Mid 20th

Century Platforms

What is Salesforce.com?

The World Leader in On-Demand

Customer Relationship Management Services (CRM)

It has been ranked fourth on FORTUNEs 2010 100 Fastest-Growing Companies list.

--Fortune Magazine

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On Demand

Anywhere /anytimeScalable

Automatic Upgrades

Without multi-tenancy a SaaS offering cant cultivate a Web 2.0 like community

of developers who add functionality that all can share -Eric Korr, InfoWorld

On-Demand Model: Multi-tenant Architecture

& Subscriptions

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What is a Salesforce Account?

Scales easily

Can create

security controls

to limit access to

information

1 User = 1License

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Salesforce applications & force.com

Platform

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You

Innovation

salesforce.com

The Important Stuff

InfrastructureServices

App Server

Web Server

Data Center

Disaster Recovery

Network

Storage

OSDatabase

ApplicationServices

Web Services

API

Multi-LanguageMulti-Currency

Security

Sharing

Integration

Customization

OperationsServices

Authentication

Availability

Monitoring

Patch Mgmt

Upgrades

Backup

NOC

! Innovation. Not Infrastructure

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A quick demo of Salesforce Cloud

http://www.youtube.com/watch?v=qhHGUWMy_WE

http://www.youtube.com/user/salesforce#p/c/E50BB165

6D1FCD9/0/cpVRaDdtO8U

http://www.youtube.com/watch?v=qhHGUWMy_WEhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/user/salesforce%23p/c/E50BB16526D1FCD9/0/cpVRaDdtO8Uhttp://www.youtube.com/watch?v=qhHGUWMy_WEhttp://www.youtube.com/watch?v=qhHGUWMy_WE

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Some of Salesforce Customers

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1 2 3

People Involved in the Implementation of

Salesforce

Developer

4

ConsultantAdministratorEnd User

(Customer)

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Dev 401 Dev 501

ADM 201 ADM 301

ADM 201 CON 201

Certification Tracks

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How do I get Started ?

Free Account.

http://developer.force.com

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Demo Overview

What is Salesforce

Architecture

Licensing Structure

CRM & Force.com Platform

Salesforce.com Customers

Types of Salesforce Users

Certification Tracks

Getting Started on developer.force.com