xStream App Director User Guide - Virtustream · 2. xStream App Director Features ... VMs Stopped...

xStream App Director Service Module User Guide

How to Navigate and Use the Features of xStream App Director, R3.0 Beta Document Revision: ADUG-01 Revision Date: 7/1/2016

xStream App Director User Guide ii

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Copyright © 2016 by Virtustream, Inc. All rights reserved worldwide. Confidential and Proprietary to Virtustream, Inc., and Its Customers

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xStream App Director User Guide iii

Contents

1. Overview of xStream App Director ................................................................................................. 2

Launchpad Components ................................................................................................................................................. 2

Toolbar ............................................................................................................................................................... 3

Cockpits .............................................................................................................................................................. 4

Cockpit Links ...................................................................................................................................................... 4

Tiles .................................................................................................................................................................... 6

Customization Tools ........................................................................................................................................................ 6

Navigating xStream App Director .................................................................................................................................... 6

Infrastructure Searches and Navigation ............................................................................................................. 7

Landscape Searches and Navigation .............................................................................................................. 11

TAM Ticket Searches and Navigation .............................................................................................................. 13

2. xStream App Director Features .................................................................................................... 15

Budgeting and Reporting Tiles ...................................................................................................................................... 15

µVM, Storage, and Network Consumption ....................................................................................................... 15

VMs Stopped .................................................................................................................................................... 17

VMs Running .................................................................................................................................................... 19

µVM Consumption of Clusters ......................................................................................................................... 21

µVM, CPU, RAM, and Disk Utilization by VM .................................................................................................. 23

VMs Exceeding Average µVM Utilization ......................................................................................................... 24

VMs Using an App Director License ................................................................................................................ 25

Technical Account Management (TAM) Reporting ....................................................................................................... 26

TAM Reports .................................................................................................................................................... 26

Service Tickets ................................................................................................................................................. 27

Change Tickets ................................................................................................................................................ 28

Incident Tickets ................................................................................................................................................ 29

Operations and Administration ...................................................................................................................................... 30

Accelerators & Automators............................................................................................................................... 30

Scheduled Jobs ................................................................................................................................................ 31

VM Backup Status ............................................................................................................................................ 32

Validation Checklists ........................................................................................................................................ 32

Running Processes of SAP Components ........................................................................................................ 33

SAP Profile Parameter Changes ...................................................................................................................... 34

VM Changes ..................................................................................................................................................... 35

Patch SAP Kernel ............................................................................................................................................. 35

Reset SAP Passwords ..................................................................................................................................... 36

SAP Kernel Information .................................................................................................................................... 37

xStream App Director User Guide iv

Critical VMs ...................................................................................................................................................... 37

Isolate SAP Systems ........................................................................................................................................ 38

Compare Configuration of Landscape Components ........................................................................................ 41

Stop and Start SAP Systems ........................................................................................................................... 41

Copy SAP System ............................................................................................................................................ 42

Compliance and Security .............................................................................................................................................. 43

VM Audit Event Details ..................................................................................................................................... 43

SAP Server and Database Licenses ................................................................................................................ 45

Hypervisor Startup and Shutdown Logs ........................................................................................................... 46

SAP Startup and Shutdown Logs ..................................................................................................................... 46

VM Snapshot Logs ........................................................................................................................................... 47

Migration & Provisioning Management ......................................................................................................................... 47

3. App Director Customization .......................................................................................................... 48

Enabling and Disabling Customization .......................................................................................................................... 48

Adding a New Tile ......................................................................................................................................................... 48

Creating Groups of Tiles ............................................................................................................................................... 48

Example 1: Landscape Operations ................................................................................................................. 49

Example 2: Systems Operations ..................................................................................................................... 51

Example 3: Control Instance Operations (ECU on ASE Development) .......................................................... 53

Example 4: Data Layer and Application Layer Operations ............................................................................. 60

Example 5: Control Instance Operations (ECI on HANA Development) ........................................................ 61

Example 6: Infrastructure Operations ............................................................................................................. 68

Example 7: Host Operations ........................................................................................................................... 69

4. Glossary ....................................................................................................................................... 71

My Home ....................................................................................................................................................................... 72

xStream App Director User Guide 2

1. Overview of xStream App Director

The xStream App Director (App Director) Service Module is a software application within the xStream Suite that

automates the creation and in-life management of complex, enterprise applications, whether in-house or in a service

provider’s data center. This powerful new software simplifies the complexities of running, managing, maintaining, and

continually optimizing mission-critical applications within the customer environment using a highly developed monitoring

and reporting system of Virtual Machines (VMs), built from the ground up, which also accommodates resource providers

such as SAP, HANA, Oracle, etc.

App Director provides the following services:

* Cloud Operations and Administration — tools for daily operation, scheduling, planning, and automation of

tasks for support, preventive maintenance, and other customizable project needs for applications and VMs

* Budgeting, Forecasting, and Reporting — pricing and invoicing reporting based on VM monitoring and

consumption reporting through the patented Virtustream micro-VM (µVM), a cloud resource management

technology that measures actual vs. peak VM consumption

* Technical Account Management Reporting — service level agreement (SLA) compliance, operations

monitoring and reporting, and ticket tracking

* Security, Governance, and Compliance — tools for security, auditing, and compliance reporting, plus risk

analysis and vulnerability scanning

* Migration and Provisioning Management — orchestration, deployment, and acceleration tasks for application

migrations, upgrades, and patching activities

* Infrastructure Optimization and Monitoring — reporting and alerting of infrastructure operations in dashboard

displays

These services are provided within a seamless dashboard display navigated within feature-rich cockpits. In addition to

the built-in monitoring and reporting processes, users (self-service customers, managed services staff, and channel

partners) can create both simple and complex customized processes using available ingredients and recipes.

This document provides descriptions of each service, the features (tiles) included, instructions for navigating and

customizing features, and examples of use cases, as well as a glossary of terms.

Launchpad Components

The Launchpad (opening screen) presents a toolbar across the top, cockpit links, and cockpit tiles (feature categories).


Toolbar

After clicking a cockpit category and tile, a Home button displays on the toolbar in the upper left corner of the screen

to enable return to the selected category. To the right, this toolbar also displays a Search tool to enable finding a

specific item. To the right of the Search tool, a Help (?) button provides user assistance in the form of topic-sensitive

step-by-step instructions. To the right of the Help button, an Options menu provides access to additional

tools and information. These menus vary according to the selected tile.

Note: Toolbar items are described in detail in section 5. App Director Navigation.


Cockpits

Cockpits are groups, or categories, of related reporting or actionable features. Features (tiles) are of three types:

infrastructure (VMs in the Cloud), Application Landscapes (SAP landscapes), and Technical Account Management (TAM)

(support monitoring and reporting). Examples of these feature types are:

* VM Utilization by Cloud – (infrastructure) displays VM ID, location, host name, IP address, average µVM

consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer or

all VMs in a data center, as filtered by the requester’s search. Specific VMs can be selected to display further

details and charts based on real-time monitoring.

* SAP Server and Database Licenses – (SAP landscape) displays all of the SAP server names, licenses, and

service statuses. Specific servers can be selected for a view of details.

* Service Requests – (Technical Account Management) displays ticket ID, status, subject, priority, submitted

date/time, submitter group, requester, assignee, close date/time, and closer).

Each feature includes search functions pertinent to the tile type to facilitate finding a target quickly.

Note: Detailed descriptions of each feature are found in section 6. App Director Feature Details.

Cockpit Links

Cockpit links provide quick navigation to the feature categories: Budgeting and Reporting, Technical Account

Management (TAM) Reporting, Operations and Administration, and Compliance and Security. You can click a Cockpit

link or scroll down the seamless (fixed block) screen to reach a destination.

Budgeting and Reporting

The Budgeting and Reporting cockpit includes tiles that have a financial impact, such as consumption of billable elements

and configuration changes.


Technical Account Management

The tiles in the Technical Account Management (TAM) cockpit provide a manager report, plus incident, service request,

and change request reporting. Most TAM tiles include ticket ID, status, subject, priority, submitted date/time, submitter

group, requester, assignee, close date/time, and closer name or ID.

Operations and Administration

The Operations and Administration cockpit provides reports and tools regarding general administration, operations, and

monitoring of SAP landscapes and VM processes to assist in support activities and maintenance. For example, you can

choose a view of all currently running SAP applications, databases (DB), operating systems (OS), or VM processes.

Specific views of currently shut down or suspended systems or all VMs in a critical state are also available. Many

features enable actions from the cockpit to start or stop SAP systems, change passwords, execute post-processing steps,

etc.

Compliance and Security

This cockpit provides logs related to application and infrastructure startup and shutdown logs, as well as licensing

information.


Tiles

Cockpit categories display tiles (features) that provide real-time reporting and/or enable actions by the user. Each tile

represents an App Director feature. By default, the tile displays all resources within its category (VMs, applications, or

service request). Tiles can be customized to display a subset of resources - for example, only those applications used in

a QA or production environment.

Note: Tiles are described in detail in section 6. App Director Feature Details.

Customization Tools

The following features provide the ability to customize your xStream App Director experience:

* Enable/disable customization

* Create Group

* Add tile

Note: Additional instructions for customizations are in section 7. App Director Customization.

Navigating xStream App Director

There are three navigation or search patterns within the App Director features. The most frequent pattern is used in the

infrastructure tiles such as VMs in the Cloud. The second pattern occurs in the application tiles, or SAP Landscapes. A

third pattern is provided in the TAM tiles for ticketing and support management.

The user access type (customer, service provider, channel partner) and level (read only, administer some or all features,

etc.) will determine the information that is displayed and the actions that are permitted. Customers will always see only

their own VMs, Applications, and TAM reports. Service Providers will be able see all of the VMs, Applications, and TAM

reports in the data center(s) they manage.


Infrastructure Searches and Navigation

When an infrastructure tile is selected, search fields, filter functions, and selectors are provided to focus on and drill down

to your specific objective. The following instructions for infrastructure navigation use the µVM, CPU, RAM, Disk Utilization

by VM feature as an example.

1. To open a feature, click the desired tile.

Note: The opening screen of an infrastructure tile displays all of the VMs in the Cloud to which you have access to view

and/or manage. Two search fields (general word search and specific VM search) and two filters (site and customer) are

provided to find the desired objective.

Infrastructure screens display general information regarding the VMs in scope, including topics such as: VM Name, VM

RID, Site location, Customer ID, Hostname, IP Address, Average µVM Consumption, Current CPU Consumption, Current

RAM Consumption, VM Health, Resources Pool ID, etc. These and more will be discussed in detail in 6. App Director

Feature Details.

Note that the Health column displays green symbols, indicating that the VM is ON, and red symbols, indicating

that the VM is OFF.

2. To focus your search on a specific customer or site, click the Site menu arrow and choose the desired site (as

above), then click the Customer menu arrow and choose the desired customer. Alternatively, begin typing and

choose from the system’s automatically filtered choices.


3. To focus your search on the details of a specific VM, in the Search Virtual Machines field, begin typing the

desired VM name. The system will display every VM that contains the letter(s) typed. The list will decrease in

number as additional letters are typed.

a When the desired VM or VMs display in the list, click the adjacent checkbox(es), or click the Select All

checkbox to the left of the first column name.

b At the lower right corner of the screen, click Go to Details.

Note: If you select Go to Details without selecting any checkboxes, the details screen will display the first VM and the

other VMs will be available from the Navigation bars icon that is under the Home button.

4. To change the view on the Details screen, at mid-right, click from the following icons (default view is column chart

format):


* Column Chart – display information in graphic format

* Table View – display information in table format

* Display Legend – show description of each member of the chart

* Zoom In – view a specific area in greater detail

* Zoom Out – view a larger area with less detail

* Full Screen – view only the chart on the screen or return to normal view (on/off button)

a To perform a desired action, at lower right, select from the following for which you have permission (if you

do not have permission, the buttons will be greyed out):


* Power Off – to shut down the selected VM

* Power On – to start the selected VM

* Console – to connect to the VM using a console connection

* Support Request – to create a support ticket

* Configure – change the CPU and/or RAM configuration of the VM

* Email – where to send a copy of the chart

b To view CPU, Memory, or Storage utilization, at mid-left on the screen, select CPU, Memory, or Storage.

The following figure depicts CPU utilization in table format.

c To display another VM when more than one VM was selected, click the Navigation Bars at upper left

to open the navigation panel, then select the desired VM. The VM on display is highlighted with a blue

background. To return to the opening VM display, click the Return Arrow on the navigation panel.

Do NOT use the back button on the computer to move to a previous screen.

d To hide the navigation panel, click anywhere on the display window.


Landscape Searches and Navigation

After clicking an application tile, a filter is provided to focus on and drill down to your specific objective. The following

instructions for Landscape navigation use the Running Processes of SAP Components feature as an example.


Note: The opening screen of a landscape tile displays all of the application landscapes to which you have access to view

and/or manage. A filter enables searching for the desired objective.

Landscape screens display information regarding the landscapes in scope, including topics such as: Landscape Name

and ID, Health, systems and components, access points, etc. These and more will be discussed in detail in 6. App

Director Feature Details.

Note that the Health column displays green symbols, indicating that the application is running, and red symbols,

indicating that the application is not running.

2. To focus your search on the details of a specific Landscape, on the opening screen in the Search Landscapes

field, begin typing the desired Landscape name.


Note: The system will display every Landscape that contains the letter(s) typed. The list will decrease in number as

additional letters are typed.

a When the desired Landscape or Landscapes display in the list, click the adjacent checkbox(es), or click on

the Select All icon to the left of the first column label.

b At the lower right corner of the screen, click Go to Details.

3. To enlarge the display window, on the Details screen, grab the lower border of the window and pull down.

a Use the scrollbar on the right to view the entire contents of the window.

b To hide the information tip, click Information .


4. To view details of an item, expand each node as required and click the text within the row to select the item.

Note: Tooltips offer suggestions for node expansion/compression when the mouse is hovered over an item or icon.

Items preceded by a

Right Arrow can be expanded. Items preceded by a Down Arrow cannot be expanded further.

5. To display another Landscape when more than one Landscape item was selected, click the Navigation Bars

at upper left to open the navigation panel, then select the desired item. (The item on display is highlighted

with a blue background.). To return to the opening Landscape display, click the Return Arrow on the

navigation panel.

Do NOT use the back button on the computer to move to a previous screen.

6. To hide the navigation panel, click anywhere on the display window.

TAM Ticket Searches and Navigation

Technical Account Management tiles are of two types: a one-month report (changeable as desired) that includes support

metrics for tickets, disk space, VM performance, backup retention, and usage trending by customer; and three individual


ticket reports for service requests, change requests, and incidents. The three ticket features provide filters for Status,

Priority and Submit Date, plus a search function to enable quick retrieval of specific items as required. The following

instructions for ticket navigation use the Service Tickets feature as an example.


Note: The opening screen of a ticket tile displays three filter options and a search field.

Ticket screens display information including topics such as: Ticket ID, Status, Subject, Priority, Submit Date, Submitter

and Requester, Assignee, and Close Date and Closer Name. These and more will be discussed in detail in 6. App

Director Feature Details.

2. On the opening screen, click the Navigation Bars at upper left to open the customer list navigation panel.

a In the navigation panel, search for or scroll and select the desired client.

b Click anywhere on the report screen to hide the navigation panel.

3. On the Report screen, to hide the information tip, click Information .


a Click the Status and Priority menu arrows and choose the desired Status and Priority level for the

report view.

b Click the Submitted On menu arrow and choose the length of time for the report to cover.

2. xStream App Director Features

Features of xStream App Director are displayed as Tiles that contain monitoring reports of VMs in the Cloud, application

Landscapes, and TAM report and requests. When opened, they provide overall views, details, and charts, many of which

provide additional details per item.

Views of feature presentations are limited to the type (customer, service provider, or channel partner) and level of access

granted to the user. For example, a customer will have access only to reports on items in the customer’s environment. A

service provider will have access to reports on all of the items in the managed data center.

Some features provide search functions to filter for specific items or time; others allow drilling down to details of items; still

others enable interaction by the user, such as Power Off, Connect, or Change Password.

Features are described below in their respective categories, with a detailed description of each, and brief, step-by-step

instructions for use and/or performance of tasks. For detailed navigation and search instructions, refer to section 5. App

Director Navigation. For customization of feature tiles, refer to section 7. App Director Customization.

Budgeting and Reporting Tiles

µVM, Storage, and Network Consumption

This feature displays a consolidated view of the total consumption of all cloud resources in average hourly compute,

average hourly storage, and network metrics, per customer. You can use the information from this tile to review and

quickly identify costly resources, because it allows you to identify opportunities for optimization by scaling down a system,

optimizing managed services (where applicable), or using a cloud scheduler.

1. From the Budgeting and Reporting Tiles cockpit, click the µVM | Storage | Network Consumption tile. The

Consumption Details screen opens and displays the compute consumption information. The Compute


consumption component is selected by default showing the Compute Report, which displays the Average hourly

compute per day, for the last hour, and the trend.

* At upper left, you can search for items in the list.

* You can view the average hourly compute per day consumption details about Compute for the last hour,

current month total, and trend, in chart or table format.

2. On the Navigation Panel, click Storage to view the Storage Report, which provides average hourly storage per

day consumption details about Storage for the last hour, current month total, and trend, in chart or table format.

3. On the Navigation Panel, click Network to view the average hourly network summary details about the Network

for the last hour and current month total.


4. If desired, leave the consumption details charts and click Go to my VMs to view your VMs.

5. When you are finished, click the Home button to return to the Launchpad.

VMs Stopped

TheVMs Stopped application simplifies status display for VMs that are not running as a simple, consolidated view of the

status of an orchestrated instance. This feature presents a consolidated view of all VMs in the cloud that are currently

powered, which you can filter by site, customer, and/or selected VMs.

1. From the Budgeting and Reporting Tiles cockpit, click the VMs Stopped tile. All powered off VMs are

displayed.

2. To view details of all VMs in the list, click the VM Name checkbox and then click Go to Details.

3. To view details of a specific stopped VM, on the opening screen, search for the desired VM and/or filter as

required for Site and Customer. When the desired VM is displayed in the list, click the adjacent checkbox and

then click Go to Details.

4. To create a customized VM tile, find the desired VM, click the adjacent checkbox, click Save as Tile, and follow

customization instructions.


5. On the selected VM Details screen, view the µVM usage in chart or table format; or click CPU, Memory, or

Storage and view their usage in chart or table format. (CPU and Memory provide a search function to aid in

finding the desired VM.)

6. On each screen, as desired:


* Click the Power On button to turn the VM power ON.

* Click Console to connect to the VM

* Click Support Request to create a support ticket.

* If applicable, open the navigation panel and choose another selected VM to view.


VMs Running

This report displays a consolidated view of all VMs in the cloud that are currently running, which you can filter by site,

customer, and/or selected VMs.

1. From the Budgeting and Reporting Tiles cockpit, click the VMs Running tile. All powered on VMs are

displayed.

2. To view details of all VMs in the list, click the VM Name checkbox and then click Go to Details.

3. To view details of a specific stopped VM, on the opening screen, search for the desired VM and/or filter as

required for Site and Customer. When the desired VM is displayed in the list, click the adjacent checkbox and

then click Go to Details.




5. On the selected VM Details screen, view the µVM usage in chart or table format; or click CPU, Memory, or

Storage and view their usage in chart or table format. (CPU and Memory provide a search function to aid in

finding the desired VM.)



* Click Power Off to turn the VM power OFF.

* Click Console to connect to the VM




µVM Consumption of Clusters

The µVM Consumption of Clusters application Cluster consumption automates reporting to help identify potential

backend bottlenecks, hotspots, or resource contention that can potentially result in client performance degradation and/or

system outages. This feature displays a consolidated view of µVM consumption of VM clusters in the cloud, which you

can filter by site, customer, and/or selected VMs, and enables you to create customized tiles as cluster subsets.

1. From the Budgeting and Reporting Tiles cockpit, click the µVM Consumption of Clusters tile and, to view a

specific cluster, on the opening screen, search for the cluster and/or filter as necessary for Location, Zone,

and/or Customer.

2. To create a customized tile, find the desired cluster, click its adjacent checkbox, click Save as Tile, and follow



3. To add or remove columns in the view, click Change View .

* Scroll the list or search for a title, then click the checkbox(es) adjacent to the column title to add or remove,

as applicable.


µVM, CPU, RAM, and Disk Utilization by VM

The µVM, CPU, RAM, and Disk Utilization by VM application increases cost savings through the ability to review and

quickly identify costly resources and identify opportunities for optimization, such as scaling down the system, using the

cloud scheduler, and/or, where applicable, using managed services. It also provides a means of better forecasting and

routine monthly budgeting. This feature presents a consolidated view of VM utilization and consumption (computed in

µVMs, CPU, memory, and storage), which you can filter by site, customer, and/or selected VMs

1. From the Budgeting and Reporting Tiles cockpit, click the µVM | CPU | RAM | Disk Utilization by VM tile

2. Search for and/or filter by Site and/or Customer to focus your search. You may need to click More at the bottom

of the screen to view additional VMs. The VM list will be narrowed to the filtered choice(s) and display beneath

the VM panel. Select the checkbox(es) for the VMs you want to view, and then click Go to Details. Tip: To view

details of all VMs in the list, click the VM Name checkbox.



4. On the selected VM Details screen, view the usage in chart or table format; or select CPU, Memory, or Storage

and view their usage in chart or table format.



* Click Power Off to shut down the VM.

* Click Console to connect to the VM.



VMs Exceeding Average µVM Utilization

Gaining visibility into VM overutilization increases cost savings through the ability to review and quickly identify costly

resources, as well as opportunities for optimization by scaling down the system, using the cloud scheduler, and/or, where

applicable, using managed services. Additionally, this knowledge provides a means of better forecasting and routine

monthly budgeting. The VMs Exceeding Average µVM Utilization application creates a report that yields a consolidated

view of all VMs in the cloud whose µVM utilization is exceeding their weekly or monthly average by an adjustable

percentage, and you can optionally filter by site, customer, and/or selected VMs.

1. From the Budgeting and Reporting Tiles cockpit, click the VMs Exceeding Average Utilization tile. The Virtual

Machines list displays with all of the VMs that are exceeding their average µVM utilization by 10%.

2. To view details of all VMs in the list, click the checkbox for the VM Name column, and then click Go to Details.

3. To view details of a specific stopped VM, search for the desired VM and/or filter as required for Site and

Customer. When the desired VM is displayed in the list, click the adjacent checkbox and then click Go to

Details.

4. To modify the length of time the chart covers, click the Compare with menu arrow and choose the desired

number of days.


5. To change the percentage of utilization exceeded over average, grab the percentage indicator and move it left

or right, as required. (The indicator will display the percent as it is moved.)



VMs Using an App Director License

This tile displays information only from the Launchpad tile, as a count of virtual machines presently using a license for

xStream App Director. Based on the number of xStream App Director licenses that the customer has, the percentage of

licenses used is color-coded as follows:

Color Percentage of Licenses Used

Green Less than 90%

Orange 90-100%

Red 100% or above


Technical Account Management (TAM) Reporting

TAM Reports

The TAM Reports application provides:

* On-demand reporting tailored to the client’s personal landscape

* Critical data for optimizing system costs, accurate forecasting, landscape planning and consolidation, and SLA

reviews

The TAM Reports feature provides technical account managers an automated view of automates the creation of Technical

Account Manager reports that include support metrics for tickets, disk space, VM performance, backup retention, and

usage trending by customer.

1. From the Technical Account Management (TAM) Reporting cockpit, click the TAM Report tile and, on the

opening screen, click the Navigation Bars at upper left to open the customer list navigation panel.




2. If desired, click the Start and End Date calendars to change the dates for report results, then click Show.

3. When you are finished, click the Home button.

Service Tickets

The Service Tickets application automates service request reporting, which provides on-demand, expedited reporting by

displaying response and resolution statistics and details of customer service request tickets, which you can filter by age of

request.

1. From the Technical Account Management (TAM) Reporting cockpit, click the Service Requests tile and, on

the opening screen, click the Navigation Bars at upper left to open the customer list navigation panel.






report view.


Change Tickets

The Change Tickets application automates change request reporting, which provides on-demand, expedited reporting by

displaying response and resolution statistics and details of customer change requests, which you can filter by age of

request.

1. From the Technical Account Management (TAM) Reporting cockpit, click the Change Requests tile and, on

the opening screen, click the Navigation Bars at upper left to open the customer list navigation panel.






report view.


Incident Tickets

The Incident Tickets application automates service request reporting, which provides on-demand, expedited reporting by

displaying Incident response and resolution statistics and details of customer incident requests, which you can filter by

age of request, are provided in this report.

1. From the Technical Account Management (TAM) Reporting cockpit, click the Incident Requests tile and, on

the opening screen, click the Navigation Bars at upper left to open the customer search field.





report view.



Operations and Administration

Accelerators & Automators

1. From the Operations and Administration cockpit, click the Accelerators & Automators tile and, in the navigation

panel, search for or select the desired Landscape objective.

2. On the Landscape Details window in the Systems and Components panel, to expand the selected landscape,

click the desired node arrows.

a To enlarge the viewing area, grab the lower border of the window and pull down.

Note: The following figure displays a Landscape fully expanded. For ease in viewing task steps, close the window to its

original size, as step-by-step instructions will display beneath the expanded topics.


3. To begin tasks pertinent to the landscape or subtopic, click the desired landscape name or subtopic.

Scheduled Jobs

The Scheduled Jobs application is a reporting tool that provides a consolidated view all of the jobs that have been

scheduled for execution via the Accelerators and Automators application, which you can filter by Job Key or Cron

expression.

1. From the Operations and Administration cockpit, click the Scheduled Jobs tile. If the Scheduler Jobs report is

empty, there are no jobs scheduled by the Accelerators and Automators application.

2. If desired, you can search for part or all of a string of text. Tip: The search function only includes text displayed

within the Job Key or Cron columns.


Note: System and Recipe Action show no values by default.

3. When you are finished, click Home to return to the Launchpad.

VM Backup Status

The VM Backup Status application assists in providing data protection, backup compliance, and general backup auditing.

This report presents a consolidated view of VM backup details of those backups that are currently running, along with their

status, which you can filter by site, customer, and/or selected VMs.

1. From the Operations and Administration cockpit, click the VM Backup Status tile.

2. Select the customer checkbox(es) desired for viewing, and then click Go to Details. Tip: Select the Customer

RID checkbox at top left to select all Customers. The information for the first customer is displayed by default. If

there is no backup information for the Customer, a No Data message is displayed.

3. If you selected more than one customer, click Select Customers in the upper left of the screen, click on a

customer, and then click in the screen to close the Navigation panel. The information for the newly selected

customer is displayed on the screen.

4. If you want to go back to the first screen to change your selection, click Select Customers, and then click on the

arrow to the left of the selected customers. The Customers screen is displayed with your previously selected

customers. You can update the selection and continue with the process as described.


Validation Checklists

This tile expedites and accelerates accurate and consistent turnover of systems to client by presenting a consolidated

view and, where possible, automates the various checklists used by Onboarding to validate systems before transferring

ownership to Cloud Cover Services for continued management and administration.

1. From the Operations and Administration cockpit, click the Validation Checklists tile. The Landscape selection

screen displays.

2. Search for and/or select the desired SAP Landscape checkbox(es) and then click Go to Details. The Landscape

panel displays in the top of the screen.

Note: The Landscape is selected by default; you do not need to select a component within the Landscape.

3. Click Run the checklists for all systems inside the selected managed Landscape to start the process. On the

popup message, click OK or Cancel, as desired.


Note: Tasks that are Automatic can be completely validated by the App Director system. Tasks that are Semi-Automatic

can be partially validated by the system, which means you may need to complete some components of the validation.

Tasks that are Manual must be validated by a user. Once validated, you must update the Status." "A system message will

display indicating that checklists are being validated, and several hours may be required. Closing browser will not stop

the process. When finished, you will receive an email.

4. The validation checklist for each component in the Landscape will be displayed in its own tab in the bottom of the

screen.

5. To update Manual tasks, click the Status checkbox. Your username and the date will be auto-populated in the

checklist. You can then add comments as described below.

6. Following validation, you can add a comment to a task. To add a comment, click on the Comments link, enter the

comment, and click on Save Comment. Click on the screen to close the Comments popup. To view the

comment, click on the Comments link and then click on the screen to close the Comments popup. Comment

is added or displayed in a popup.

7. Following validation, you can view details relevant to a specific task. Click on the View Details link to open the

popup. Choose OK to close the popup. The details are displayed in a popup screen.

8. Following validation, you can Rerun the test for a specific task. Click the Rerun icon in the Rerun column. The

test will be rerun for the task.

9. Following validation, you can rerun all of the tasks for a single component in the landscape. Select the

appropriate checklist in the bottom panel and click Selected Single System Checklist. A system message will

display indicating that the checklist is being validated, and several hours may be required. Closing the browser

will not stop the process. When the process is finished, you will receive an email.

10. If more than one Landscape was selected, click the Navigation Bars , choose another Landscape, and

repeat the process. The Navigation panel opens.

11. Click anywhere on the screen to close the Navigation panel. The Navigation panel closes and the new

Landscape is displayed in the top of the screen.

12. Follow the steps above to perform the action on the new Landscape.


Running Processes of SAP Components

This feature displays a consolidated view of the processes running across multiple OS, Hypervisor, SAP, and DB

components that can be leveraged to accelerate maintenance and root cause analysis activities, which provides

enhanced operational continuity by:

* Simplifying root cause analysis

* Providing a monitoring tool to assist in the quick resolution and avoidance of system performance degradation

that can directly impact business or µVM consumption costs

* Providing a mechanism for analysis for general maintenance planning and scheduling


1. From the Operations and Administration cockpit, click the Running Processes of SAP Components tile. The

Landscape selection screen displays.

2. Search for and/or select the desired SAP Landscape checkbox(es) and then click Go to Details. The Landscape

panel displays in the top of the screen.

3. If necessary, expand the SAP Landscape and Systems and select the desired System. The selected SAP

System instances information will display beneath the Landscape panel for review.

4. Select an Infrastructure Component in the landscape panel. The selected SAP System Host information will

display beneath the Landscape panel for review.







SAP Profile Parameter Changes

The SAP Profile Parameter Changes application provides simplified assistance with troubleshooting, security

compliance (PCI Compliance) , general auditing, and cross-system or individual system reporting of parameter and value

consistency maintenance. This tile displays a consolidated, comparative view of various SAP parameter changes,

including user(s) responsible for the changes, for the purpose of security auditing, root cause analysis, etc.

1. From the Operations and Administration cockpit, click the VM Changes tile. The landscape selection screen

displays.

2. Search for and/or select the desired SAP Landscape checkbox(es), and then click Go to Details. The

Landscape panel displays in the top of the screen.

3. If necessary, expand the SAP Landscape and Systems and select the System. The selected SAP System log

information will display beneath the Landscape panel for review.

4. Select an Infrastructure component. The selected Infrastructure log information will display beneath the

Landscape panel for review.








VM Changes

VM Changes presents a consolidated view of VM configuration changes, which you can filter by site, customer, and/or

selected VMs. This application assists in troubleshooting, security compliance (PCI Compliance), general auditing, and/or

change management reporting.

1. From the Operations and Administration cockpit, click the VM Changes tile. The Virtual Machines list displays.



the VM panel.

3. Select the VM checkbox(es) desired for viewing and then click Go to Details. Tip: Select the VM Name

checkbox at top left to select all VMs. The information for the first VM out of the selection is displayed by default.

If any changes have been made, a Changes panel will display the Action Type beneath the VM panel; if not,

a No change configuration events found message will display.

4. If you selected more than one VM, click Select VMs in the upper left of the screen, click on a VM, and then click

in the screen to close the Navigation panel. The information for the newly selected VM is displayed on the

screen.

5. If you want to go back to the first screen to change your selection, click Select VMs again, and then click on the

arrow to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously

selected VMs. You can update the selection and continue with the process as described.


Patch SAP Kernel

The Patch SAP Kernel application orchestrates, simplifies, and accelerates the installation of updates to the SAP Kernel

and reduces the downtime and risk of keeping a systems Kernel patched and up to date. This Operations and

Administration feature orchestrates the entire kernel change process from backup through update and post-validation

health check.

1. From the Operations and Administration cockpit, click the Patch SAP Kernel tile. The Landscape selection

screen displays.

2. Search for and/or select the checkbox for the SAP Landscape(s) desired and then click Go to Details. The


3. If necessary, expand the Landscape and Systems, and then select the desired System. Entry fields display

beneath Landscape panel.

4. On the Entry Panel that displays, enter information as follows:

Entry Field Description

Username for the fileshare Username required to connect to fileshare where kernel patch SAR and

SAPCAR files are located.

Password for the fileshare Password required to connect to fileshare where kernel patch SAR and

SAPCAR files are located.


Location of fileshare File share location where path SAR and SAPCAR are located

(e.g.,//10.193.253.131/download).

Mount point Name of the directory that will be mounted on the VM (e.g.,/install).

Path to kernel path SAR files in

fileshare

Path in “Location of fileshare” where the kernel patch files SAR files

are located (e.g.,/install/ SAP_Kernel_742_Unicode_linux_300).

Path the SAPCAR in fileshare Path in “Location of fileshare” where SAPCAR is located

(e.g.,/install/SAPCAR_DUMP).

5. Click the desired Run Time option: Run Now or Schedule for Later (select Date and Time).

6. Click Patch SAP Kernel to begin the process. You will receive an email with confirmation on the completion of

the process.

7. If more than one Landscape was selected, click the Navigation Bars at the upper left. The Navigation panel

will display on the left.

8. Select a different Landscape. Applicable Details information panel displays.

9. Click on the screen anywhere to close the Navigation panel. Navigation panel collapses.


11. Click the Home button to return to the Launchpad. Opens the Launchpad.

Reset SAP Passwords

This Operations and Administration tile enhances security and compliance capabilities and improves adherence to

security best practices through ease of use by providing Services Managers and other administrators the ability to reset

SAP user passwords.

1. From the Operations and Administration cockpit, click the Reset SAP Passwords tile. The Landscape

selection screen displays.



3. If necessary, expand the Landscape and Systems and select the desired System. The Reset SAP Password

entry fields display beneath the SAP Landscape panel.

4. In the entry fields:

a Select the Client.

b Enter the User account name.

c Enter the new Password.

d Click Reset Now, or click Reset Later and enter Date and Time desired for reset to occur.

5. When you are satisfied with the field contents, click Reset SAP Password. A success message opens indicating

that the password for applicable user(s) is reset.

6. If desired, you can select another System and repeat the process.

7. If more than one Landscape was selected, click the Navigation Bars , and choose another Landscape.


8. Click anywhere on the screen to close the Navigation panel.


10. Click the Home button to return to the Launchpad.

SAP Kernel Information

This Operations and Administration feature provides a clear and concise view of system kernel status of all systems in a

SAP landscape, for consistency and proper upkeep.

1. From the Operations and Administration cockpit, click the SAP Server and Kernel Information tile. The

Landscape selection screen displays.

2. Search for and/or select the checkbox for the SAP Landscape(s) desired and click Go to Details. The


3. If necessary, expand the Landscape and select the System. The Kernel information panel displays beneath the

Landscape panel with information on the System selected.

4. If desired, select a different System in the Landscape. The Kernel information panel displays beneath the

Landscape panel with information on the last System selected.

5. If you selected more than one Landscape, click the Navigation Bars , and choose a different Landscape

from the navigation panel.


Landscape displays in the top of the screen.



Critical VMs

The Critical VMs application assists in reviewing potential backend bottlenecks, hotspots, or resource contention

potentially resulting in client performance degradation, system outages. This feature displays a consolidated view of all

systems in a predefined severity level of “critical,” based on various metrics (CPU, memory, etc.).

1. From the Operations and Administration cockpit, click the Critical VMs tile. The Virtual Machines list displays

with all of the VMs that are in a critical state based on their CPU or Memory utilization.



the VM panel.

3. When you have selected the checkbox(es) for the VMs you want to view, click Go to Details. The properties of

the first VM are displayed in the top of the screen and the CPU chart is displayed in the bottom of the screen. If

desired:

a Click the µVM, Memory, or Storage tab at the bottom of the screen to view a chart of the corresponding

metric. The appropriate chart is displayed.

b Click Power On to change the VM's power state. The VM starts up.


c Click Console to connect to the VM. Connects to the VM through a Console session.

d Click Support Request to create a support ticket. Launches support screen.



screen.

5. If you want to go back to the first screen to change your selection, click Select VMs again, and then click on the

arrow to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously

selected VMs. You can update the selection and continue with the process as described.

6. When you are finished, click Home to return to the Launchpad.

Isolate SAP Systems

The Isolate SAP Systems application provides full E2E ability to gracefully and consistently prepare a full shutdown with

minimal risk of error (potentially in mass) for maintenance of any type of infrastructure, OS, DB, or Application. Doing so

reduces overall downtime, especially when working across multiple landscapes at one time. Additionally, this feature

increases end-user maintenance transparency. Isolate SAP Systems accelerates maintenance of SAP Systems by

creating a system message, temporarily suspending SAP jobs, locking the system against login (optionally forcing active

users to log off), and notifying the administrator via email.

1. From the Operations and Administration cockpit, click the Isolate SAP System tile. The Landscape selection

screen displays on the Isolate SAP Systems opening screen.

2. If necessary, search for the desired SAP Landscape. Click the checkbox(es) adjacent to the name(s) of the

desired landscape(s), and then click Go to Details.


3. The Landscape panel displays in the top of the screen. Click the chevrons > as needed to drill down, and then

select the row for the system that you want to isolate.

4. On the Entry panel that displays, enter the required information in the applicable fields as follows:


Force logoff users Select this checkbox to force all of users of the system

to be immediately logged off.

Administrator users who are not to be locked and force

logged off during system isolation

Type a comma-separated list of the usernames for

administrators who are to be allowed to remain logged

in during system isolation. For example, DDIC, SOP

*First line of System Message This is the only mandatory field.

Second line of System Message

Third line of System Message

Name of the server where System Message is to be

created

Type the name of server to which System Message

applies. If this field is blank, all users on all servers will

be shown the system message.

Client where System Message is to be created

Client to which System Message applies. If this system

message is only for a specific client, select the client

from the drop list. You can CTRL+Click to select

multiple clients. If left blank, the message will apply to

all clients.

Language code for System Message Type the 2-character language code to be used for the

message; for example, type EN for English.

Expiration date for System Message Type an expiration date for the system message in

YYYY/MM/DD format.



Expiration time for System Message Type an expiration time for the system message in 24-

hour format as HH:MM:SS.

Delete on date for System Message Type a date for the system message to be deleted in

YYYY/MM/DD format.

Delete on time for System Message Type a time for the system message to be deleted in

24-hour format as HH:MM:SS.

5. As applicable:

* To initiate the process immediately, click the Run Now radio button.

* To schedule the process later, click the Schedule for Later radio button and enter a Date and Time.

6. Click Isolate SAP System to begin the process. You will receive an email with confirmation that process has

completed.

7. A success message displays. Click OK to close it.



Compare Configuration of Landscape Components

The Compare Configuration of Landscape Components application creates a comparison analysis that simplifies

viewing of status and consistency across a landscape(s), helping to avoid wasted project time, consulting costs, improper

testing on dissimilar environments, and potential production disruption issues due to the promotion of two inconsistent

environments. This report presents a consolidated, comparative view of various configuration parameters (NetWeaver SP

level, kernel versions, additional user-selected parameters) across a Landscape, enabling identification of inadvertent

deviations.

1. From the Operations and Administration cockpit, click the Compare Configuration of Landscape Components

tile. The Landscape selection screen displays.


Landscape panel displays in the top of the screen, and the configuration information is displayed in the bottom of

the screen.

3. The Landscape is selected by default; you do not need to select any component within the Landscape. The

configuration information for all systems within the landscape are displayed in the bottom of the screen.







Stop and Start SAP Systems

The Start | Stop SAP Systems application provides SAP Basis Administrators with the ability to operate an SAP

NetWeaver Systems and databases via a HCP-based user interface. This feature allows you to choose one or more SAP

systems to start or stop, either now or at a scheduled time or at a recurring instance (daily, monthly, yearly). For instance,

regularly stopping the systems during known non-working hours such as weekends can greatly decrease operating costs.

1. From the Operations and Administration cockpit, click the Stop | Start SAP Systems tile.

2. Select desired landscape(s), and then click Go to Details.

3. In the resulting list of Systems and Components, select the SAP ABAP system instance, and then click either

Start or Stop

4. If desired, select the checkbox to include SAP System Database (not selected by default), and then choose

when to execute this task:

a

5. Click Execute.

6. Use Selected Landscapes to act similarly on other chosen Landscapes.



Copy SAP System

The Copy SAP System application provides:

* Cost savings by accelerating the typical complexities of activities required for projects, upgrades, and testing

* Enhanced ability to perform consistent upkeep of security and application updates on a mass scale with minimal

disruption to business continuity

* Provides client with a simplified and less disruptive means of adhering to both the application and security

compliance and best practice recommendations

This feature automates the copy of a SAP ABAP system by restoring a backup of the source system to a new, unattended

installation of a NetWeaver target system, followed by a SID change and ABAP post processing.

1. From the Operations and Administration cockpit, click the Copy SAP Systems tile.

2. Search for and/or select the desired SAP System checkbox, and then click Go to Details. The Landscape panel

displays in the top of the screen.

3. If necessary, expand the selected Landscape and Systems, select the desired System, and then click Go to

Details. SAP System copy entry fields display beneath the Systems and Components panel.

4. In the information panel:

a Choose the Target Landscape from the dropdown menu.

b Choose the Target VM from the dropdown menu.

5. Enter the following information:


Directory where the database backup of

source system is placed

The path where the backup files are to be stored in the file

share.

Database schema password

NFS share for backup IP address of the NFS share

File System device file Name of the swap device

Name of the swap file

Size (MB) of swap file

FQDN

Master Password for the target system

Path to software share

Address of the fileshare

Username for the fileshare

Password for the fileshare


SID of the target SAP system

Database hostname of the target system

Central instance hostname of the target

system

Path to SAP inst in software share

Logical system name of the target

system

(e.g., ECYCLNT000)

6. When all information is entered, click Copy SAP System. System is copied as directed, and a message is

displayed that states that you will receive an email notification when each of the 5 steps completes.

7. Once a step is completed, you can return to the screen, and View the details of the step. A dialog box is

displayed with the information specific to the step.

8. You can Cancel System Copy at any time. The process is aborted.

9. If desired, select a different System in the Landscape and follow the process above to copy it.







Compliance and Security

VM Audit Event Details

The VM Audit Event Details application provides visibility into all actions taken on the VMs for purposes of traceability and

troubleshooting.

1. From the Compliance and Security cockpit, click the VM Audit Event Details tile. The Virtual Machines selection

screen displays.


2. You can filter by Customer using the list at the top right, or begin typing part of the name of desired VMs in the

Search field, select the checkbox(es) adjacent to the VMs for which you want to view events, and then click Go

to Details. Tip: To create a customized VM tile, find the desired VM, click the adjacent checkbox, click Save as

Tile, and follow customization instructions.

3. The resulting list of Audit Event Details for a selected VM lists events like migrations of the VM, changes in

CPU/memory usage, changes in resource allocation, etc. You can type in the Search field to filter the events.


a Click Power On to change the VM's power state. The VM starts up.

b Click Console to connect to the VM. Connects to the VM through a Console session.

c Click Support Request to create a support ticket. Launches support screen.

SAP Server and Database Licenses

The SAP Server and Database Licenses application is for monitoring the licenses in use to avoid issues by:

* Providing a clear and concise view of system or trial license status

* Avoiding potential system or project disruption

* Providing information that assists in budgeting, forecasting, and auditing

This feature monitors licensing of all components of a SAP System (SAP, DB, OS) and notifies of near-term license

expiration.

1. From the Compliance and Security cockpit, click the SAP Server & Database Licenses tile. The Landscape


2. Search for and/or select the desired SAP Landscape checkbox(es) and then click Go to Details. The SAP server

license information displays beneath the Landscape panel in the SAP Application Server tab.

3. After reviewing the Server information, select the Databases tab under the Landscape panel. The database

license information displays beneath the Landscape panel in the Databases tab.








Hypervisor Startup and Shutdown Logs

The Hypervisor Startup and Shutdown Logs application provides a log to assist with trouble shooting, security

compliance (PCI Compliance) , general auditing, or SLA uptime accountability and reporting. This log file presents a

consolidated view of various details of Hypervisor start/stop events for VMs, which you can filter by data center, tenant, or

business unit.

1. From the Compliance and Security cockpit, click the Hypervisor Startup | Shutdown Logs tile. The Virtual

Machines list displays.

2. Search for and/or filter by Site and/or Customer to focus your search. You may need to select More at the bottom


the VM panel.



If there is no information available for the VM, a message will display indicating that no logs are currently

available .

4. If you selected more than one VM, click the Select VMs option in the upper left of the screen, click on a VM, and

then click in the screen to close the Navigation panel. The information for the newly selected VM is displayed on

the screen.

5. If you want to go back to the first screen to change your selection, click Select VMs, and then click on the arrow

to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously selected

VMs. You can update the selection and continue with the process as described.


SAP Startup and Shutdown Logs

The SAP Startup and Shutdown Logs tile provides a Total Landscape component overview to assist in troubleshooting,

security compliance (PCI Compliance), general auditing, and/or SLA uptime accountability and reporting. These logs

display the date and time a component was started or shut down, and the user(s) who performed these actions, which you

can filter by timeframe.

1. From the Compliance and Security cockpit, click the SAP Startup | Shutdown Logs tile. The Landscape


2. Search for and/or select the desired SAP Landscape checkbox(es), and then click Go to Details. The


3. If necessary, expand the SAP Landscape and Systems and select the System. The selected SAP System log

information will display beneath the Landscape panel for review.

4. Select an Infrastructure component. The selected Infrastructure log information will display beneath the

Landscape panel for review.








VM Snapshot Logs

VM Snapshot Logs provides an integrated view of VM management events can assist in preventing datastore overfill that

can corrupt a VM. This application displays VM snapshot events in a consolidated view, including VM name, date,

description, and log, which you can filter by site, customer, and/or selected VMs.

1. From the Compliance and Security cockpit, click the VM Snapshot Logs tile. The Virtual Machines list displays.



the VM panel.



The Snapshot Name, Date and Description will be displayed if available for the VM.



screen.

5. If you want to go back to the first screen to change your selection, click Select VMs, and then click on the arrow

to the left of Selected Virtual Machines. The Virtual Machines screen is displayed with your previously selected

VMs. You can update the selection and continue with the process as described.

6. Click the Home button to return to the Launchpad. Opens the Launchpad.

Migration & Provisioning Management

These features are used by the Implementation/Onboarding Team to bring in a new customer. To begin, a few machines

are brought on board during Quality Analysis (QA). Following a successful launch, development VMs are added.

* Onboarding Checklists – consolidates and, where possible, automates various checklists used by the

Onboarding Team to validate systems prior to transferring ownership to Cloud Cover Services for continued

management and administration


3. App Director Customization

Enabling and Disabling Customization

On the fixed-block screen at bottom right is a floating button that enables customization of the tiles and/or groups. When

clicked, this button turns blue and a popup message displays, indicating that the system is ready for personalization of

tiles and/or groups. This button is an ON/OFF button that ends customization when clicked a second time.

Adding a New Tile

Tiles that display an X ( ) on the upper right corner can be removed as desired. A grey tile in each category marked

with a plus ( ) enables creation and customization of a new feature report or action. New tiles are chosen from a

catalog.

Creating Groups of Tiles

A new group of tiles can be added by clicking +Add Group, which displays with customization below each feature

category. When clicked, an button displays to enable entry of the name of the new group and addition

of tiles.

Creating Custom Functions

You can customize xStream App Director to perform applications on targets of interest. This section provides several

examples.

> >


Example 1: Landscape Operations

1. Select the opening Landscape name.

2. Beneath the Landscape Details window, in the Operations panel Step 1. Select Operations, search for and/or

select from the operation list the operation(s) to be performed, then click Step 2.

* destroy

* get Factual Blueprint

* restart

* start

* suspend

Note: At any time, you may click the Reset button to delete the currently selected operations. Clicking the Name

checkbox will select all items in the list, from which you may deselect the unwanted operations.

3. In the Operations panel Step 2. Enter Argument Values, enter the Values in the entry field and click Step 3.


4. In the Operations panel Step 3. Define Sequence, if more than one operation has been selected, click the Step

Number menu arrow and choose the order in which the operations are to be performed, then click Step 4.

5. In the Operations panel Step 4. Define Scheduling, to specify the time(s) for the operation(s) to be performed,

click the applicable radio button:

* Run Now – initiate operation(s) immediately.

* Run Once – initiate operation(s) on the date specified:

* Recurrence – initiate operation(s) as specified:


a When all four steps are completed and reviewed to ensure correctness, click Execute.

Example 2: Systems Operations

1. Expand the Landscape Name, then select Systems.




* destroy

* start

* suspend

3. Repeat Example 1 Steps 3 – 5.a.


Example 3: Control Instance Operations (ECU on ASE Development)

1. Expand the Landscape Name, expand Systems, then select the Control Instance.

2. In the Operations panel Step 1. Select Operations, search for and/or select from the operation list the

operation(s) to be performed. (See table in Step 3 below for Operations and their Values.)

a If scrolling the list, click the More button at bottom to display additional operations.

b When finished with selections, click Step 2.

3. In the Operations panel Step 2. Enter Argument Values, enter the values for the specified operation(s), then click

Step 3. Values for each operation are as follows:


Analyze Logs

Start Time

End Time

Severity

Max Eentries

Query Spool Requests

Spool Number

Client

User

Title

Recepient

Department

Authorization

Creation Date

Output Device

Log Level

Update Dynamic Profile Parameter

Profile Name

Parameter Name

Parameter Value

Log Level

Configure Transport Domain

Domain Name

Domain Text

System Test

Log Level

Read Client

Client

Log Level

Update Transaction Codes

Transaction Codes

Lock

Unlock

Log Level

Convert Logical System Names

Job Name

Start Date

Start Time

Initiator User Name

Old Logical System Name

New Logical System Name

Test Run

Check Existence Of New Names In Tables

Log Level

Read Kernel Info

Output Format

Update Transport Organizer

Source System SID

Log Level

Create Logon Group

Instance

Logon Group Name

Log Level

Read License Info

License Key

Product

Hardware Key

Log Level

Upload System Change Options

Upload Directory For Namespace

Upload Directory For Components

Namespace File Name

Components File Name

Log Level

Create Multiple Profile Parameters

Profile Parameters

Path

File Name

Log Level

Read Logon Groups

Name

Instance

Logon Group Name

Log Level

Isolate System

Force LogOff

Message


Create Profile Parameter

Profile Name

Parameter Name

Parameter Value

Parameter Value 2

Parameter Value 3

Parameter Value 4

Log Level

Read Profile Parameter

Profile Name

Version Number

Parameter Name

Log Level

Isolate System

Force LogOff

Admin Users

Message

Create System Message

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time

Delete On Date

Delete On Time

Log Level

Read STMS State

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Delete All Licenses

Log Level

Read SAP License Keys

Output Format

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Delete Logon Group

Instance

Logon Group Name

Log Level

Read System Data

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name


Delete Multiple Profile Parameters

Profile Parameters

Path

File Name

Log Level

Read System Metrics

No Data

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Delete Profile Parameter

Profile Name

Parameter Name

Log Level

Restart

No Data

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Delete System Messages

Message ID

Get Archived

Log Level

Retrieve Global Work Processes

Get All Processes

Get Active Processes Only

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Destroy

Really do this

Retrieve System Messages

Get Archived

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time


Display Locked Transaction Codes

Show Locked Transaction Codes

Show Unlocked Transaction Codes

Log Level

Schedule Standard Jobs

Schedule

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time

Delete On Date

Download System Change Options

Download Directory For Namespace

Download Directory For Components

Namespace File Name


Log Level

Show Logged On Users

Server Name

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time

Delete On Date

Delete On Time

Generate ABAP Loads

Components

Path

File

Log Level

Start

Locations

Retrieve SAP System Instance

Profile Parameter Changes

No Data

Get Factual Blueprint

No Data

Start Database

No Data



Profile Parameter

Import Profiles

Log Level

Start SAP All Instances

Priority Level

Run Level

Soft Timeout



Profile Parameter

Instance Profiles


Install License

Path

File Name

Log Level

Stop Database

No Data

SAP Kernel Patch

SID

Fileshare User

Fileshare Password

Share

Mount Point

Patch Sourcepath

Path To SAP Car

Log Off Multiple Users

Exclude Users

Log Level

Stop SAP All Instances

Priority Level

Soft Timeout

System Copy

FS Device

Swap File Name

Swap File Size

SID

SID Target

DB SID

FQDN

Master Password

DB Host

DB Target

CI Host

Host Target

Path To SW Share

Path To SAP Inst

Share

Share User

Share Password

DB Data Size

DB Schema User Password

Path To Backup



Process Canceled Update

Requests

Client

User

Delete

Log Level

Suspend

No Data

System Copy

FS Device

Swap File Name

Swap File Size

SID

SID Target

DB SID

FQDN

Master Password

DB Host

DB Target

CI Host

Host Target

Path To SW Share

Path To SAP Inst

Share

Share User

Share Password

DB Data Size


Path To Backup



Query Logged On Users Count

Server Name

Log Level

Sys Log Entries

No Data

System Copy ABAP Post

Processing

Target SID

Target Host Name

Source Logical System Name

Query Profile Parameter

Parameter Name

Log Level

Test SLD Connection

Log Level


Processing

Target SID

Target Host Name

Target Logical System Name



Update And Persist Profile

Parameter

Profile Name

Parameter Name

Parameter Value

Parameter Value 2

Parameter Value 3

Parameter Value 4

Log Level

System Copy Prep And Export

Path To Backup


NFS Share




click the applicable radio button. Refer to Example 1 Step 5 for details.


Example 4: Data Layer and Application Layer Operations

1. Expand the Landscape Name, Systems, and the Control Instance, then select Data Layer.


2. In the Operations panel Step 1. Select Operations, select rescanEntities, then click Step 2.

3. In the Operations panel Step 2. Enter Argument Values, enter the values for the specified operation(s), then click

Step 3.

4. In the Operations panel Step 3. Define Sequence, leave the default sequence 1 and click Step 4.




Example 5: Control Instance Operations (ECI on HANA Development)

1. Repeat Example 3 Steps 1 – 3, with values for each operation as follows:

Configure Transport Domain

Domain Name

Domain Text

System Test

Log Level

Query Spool Requests

Spool Number

Client

User

Title

Recipient

Department

Authorization

Creation Date

Output Device

Log Level

Update Dynamic Profile

Parameter

Profile Name

Parameter Name

Parameter Value

Log Level


Convert Logical System

Names

Job Name

Start Date

Start Time

Initiator User Name



Test Run

Check Existence Of New Names In Tables

Log Level

Read Client

Client

Log Level

Update Transaction Codes

Transaction Codes

Lock

Unlock

Log Level

Create Logon Group

Instance

Logon Group Name

Log Level

Read License Info

License Key

Product

Hardware Key

Log Level

Update Transport Organizer

Source System SID

Log Level

Create Multiple Profile

Parameters

Profile Parameters

Path

File Name

Log Level

Read Logon Groups

Name

Instance

Logon Group Name

Log Level

Upload System Change

Options

Upload Directory For Namespace

Upload Directory For Components

Namespace File Name


Log Level

Create Profile Parameter

Profile Name

Parameter Name

Parameter Value

Parameter Value 2

Parameter Value 3

Parameter Value 4

Log Level

Read Profile Parameter

Profile Name

Version Number

Parameter Name

Log Level

Isolate System

Force LogOff

Message


Create System Message

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time

Delete On Date

Delete On Time

Log Level

Read STMS State

Log Level

Isolate System

Force LogOff

Admin Users

Message

Delete All Licenses

Log Level

Read SAP License Keys

Output Format

Isolate System

Force LogOff

Admin Users

Message

Message 2

Delete Logon Group

Instance

Logon Group Name

Log Level

Read System Data

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Delete Multiple Profile

Parameters

Profile Parameters

Path

File Name

Log Level

Read System Metrics

No Data

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Delete Profile Parameter

Profile Name

Parameter Name

Log Level

Restart

No Data

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client


Delete System Messages

Message ID

Get Archived

Log Level

Restart SAP HANA

Priority Level

Run Level

Soft Time Out

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Destroy

Really do this

Retrieve Global Work

Processes

Get All Processes

Get Active Processes Only

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Display Locked Transaction

Codes

Show Locked Transaction Codes

Show Unlocked Transaction Codes

Log Level

Retrieve System Messages

Get Archived

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time


Download System Change

Options

Download Directory For Namespace

Download Directory For Components

Namespace File Name


Log Level

Schedule Standard Jobs

Schedule

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time

Delete On Date

Generate ABAP Loads

Components

Path

File

Log Level

Show Logged On Users

Server Name

Log Level

Isolate System

Force LogOff

Admin Users

Message

Message 2

Message 3

Server Name

Client

Language Code

Expiration Date

Expiration Time

Delete On Date

Delete On Time

Get Factual Blueprint

No Data

Start

Locations



No Data

HANA Query

Query Name

Start SAP All Instances

Priority Level

Run Level

Soft Timeout



Profile Parameter

Import Profiles

Log Level

Start SAP HANA

Priority Level

Run Level

Soft Time Out



Profile Parameter

Instance Profiles


Install License

Path

File Name

Log Level

Stop SAP All Instances

Priority Level

Soft Time Out

SAP Kernel Patch

SID

Fileshare User

Fileshare Password

Share

Mount Point

Patch Sourcepath

Path To SAP Car

Log Off Multiple Users

Exclude Users

Log Level

Stop SAP HANA

Priority Level

Soft Timeout

System Copy

FS Device

Swap File Name

Swap File Size

SID

SID Target

DB SID

FQDN

Master Password

DB Host

DB Target

CI Host

Host Target

Path To SW Share

Path To SAP Inst

Share

Share User

Share Password

DB Data Size


Path To Backup



Process Canceled Update

Requests

Client

User

Delete

Log Level

Suspend

No Data

System Copy

FS Device

Swap File Name

Swap File Size

SID

SID Target

DB SID

FQDN

Master Password

DB Host

DB Target

CI Host

Host Target

Path To SW Share

Path To SAP Inst

Share

Share User

Share Password

DB Data Size


Path To Backup



Query Logged On Users

Count

Server Name

Log Level

Test SLD Connection

Log Level


Processing

Target SID

Target Host Name


Query Profile Parameter

Parameter Name

Log Level

Update And Persist Profile

Parameter

Profile Name

Parameter Name

Parameter Value

Parameter Value 2

Parameter Value 3

Parameter Value 4

Log Level


Processing

Target SID

Target Host Name

Target Logical System Name



System Copy Prep And

Export

Path To Backup


NFS Share






Example 6: Infrastructure Operations

1. Expand the Landscape Name, then select Infrastructure.

2. Beneath the Landscape Details window, in the Operations panel Step 1. Select Operations, click the Start

checkbox, then click Step 2.

3. In the Operations panel Step 2. Enter Argument Values, enter the locations for the specified operation, then

click Step 3.

4. In the Operations panel Step 3. Define Sequence, leave the default sequence 1, then click Step 4.





Example 7: Host Operations

1. Expand the Landscape Name and Infrastructure, then select the desired Host.



3. In the Operations panel Step 2. Enter Argument Values, enter the locations for the specified operation, then

click Step 3.

4. In the Operations panel Step 3. Define Sequence, leave the default sequence 1, then click Step 4.





6. On the Save as Tile dialog box, enter information as required and select OK to add the tile, or Cancel to abort

the procedure.

* Title

* Subtitle

* Info

* Group

a Click the menu arrow and choose the group into which to add the tile.

4. Glossary

* VM Utilization by Cloud – (infrastructure) displays VM ID, location, host name, IP address, average µVM

consumption, current CPU and RAM consumption, plus health status of all of the VMs owned by the customer or

all VMs in a data center, as filtered by the requester’s search. Specific VMs can be selected to display further

details and charts based on real-time monitoring.


* View SAP Server and Database Licenses – (SAP landscape) displays all of the SAP server names, licenses, and

service statuses. Specific servers can be selected for a view of details.

* Service Requests – (Technical Account Management) displays ticket ID, status, subject, priority, submitted

date/time, submitter group, requester, assignee, close date/time, and closer).

My Home

This cockpit is a customizable collection of tiles that can be created and grouped by the customer or service provider for

reports and activities needed most often. Tiles can easily be added or removed, as situations change.

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