WORLD BANK GROUP · PDF fileFeedback and Complaints World Bank Group Procurement Event –...
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Feedback and Complaints World Bank Group Procurement Event – 2 November 2016 WORLD BANK GROUP
Transcript of WORLD BANK GROUP · PDF fileFeedback and Complaints World Bank Group Procurement Event –...
Feedback and Complaints
World Bank Group Procurement Event – 2 November 2016
WORLD BANKGROUP
Topics
• Procurement routes
• Feedback
• Complaints
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Two Procurement Routes
Operational Procurement (Country Executed Projects)
• World Bank finances a project in a developingcountry:
o Sustainable Railways (Croatia)
o Coastal Embankment Improvement Project(Bangladesh)
• Procurement is responsibility of the borrowingcountry, but is subject to WB procurementframework – declaring misprocurement possible
• World Bank is a supervisor, not a party to thecontract
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Two Procurement Routes
Corporate Procurement (Bank Executed Projects)
• World Bank procures goods, works, orconsulting services
• <$50,000 WB can request CVs of 3 consultants
• >$50,000 tendered via eConsultant2
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How do I get feedback ?
Operational Procurement
• Project TTL or Borrowing Country
Corporate Procurement
• eConsultant2 ‘Contact Us’ page
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Common Complaints
• Money
o Not paid on time
o Received part of the money
• Process
o Communications unclear
o Complaints on winner project
o Variety of things can go wrong during the process
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NEW: Standstill Period
• Standstill Period: a pause between identifying who should winthe contract and actually awarding them the contract so thatother bidders can voice any concerns before a contract isactually legally formed and awarded
• Standstill Period lasts ten business days
• No Standstill Period when:
only one Bid/Proposal was submitted in an open competitiveprocess
direct selection
call-off process among firms holding Framework Agreements
Emergency Situations recognized by the Bank
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Roles and Responsibilities of the World Bank
• Complaints addressed to the Bank are forwarded to theBorrower for review and resolution
• In the case of prior review contracts: assist Borrower withaction to resolve the complaint
• Except for acknowledging receipt of a Complaint, the WorldBank does not discuss or communicate with any bidder duringthe evaluation and review process
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Roles and Responsibilities of the Borrower
• Provide timely and sufficient information to Bidders
• Promptly acknowledge Complaints received
• Resolve Complaints promptly and fairly
• Maintain complete records of all debriefings and Complaintsand their resolution
• Contracts subject to prior review: inform the World Bank of anycomplaint submitted and consult with the Bank throughout thereview and resolution process
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Roles and Responsibilities of the Bidders
• Be familiar with the necessary documents and the procurementprocess
• Timely request for debriefing, if desired
• Submit any complaint within the permitted timeframe
• Ensure that any complaint submitted is as specific as possiblein explaining the Bidder’s issues or concerns, and the allegedviolation of the applicable procurement rules
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Where do I submit a complaint?
Operational Procurement
Borrower (and TTL)
Corporate procurement
World Bank Group
Process on how to submit a complaint is set out in therequest for bids/request for proposals document
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What to do?
DO
• Step 1: Contact the Borrower and TTL of the project
• Step 2: Contact World Bank Group Liaisons StephanieBroeder and Vincent Kooijman
DO NOT
• Contact the World Bank Group Executive Directors office(Kiesgroep) or Frank Heemskerk
• Contact a bunch of people you may know at Ministry ofForeign Affairs
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World Bank/IDB Liaisons in Washington
Stephanie Broeder
Vincent Kooijman
www.nl4worldbank.org
Twitter: @NL4WB
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Questions & Comments
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Thank you!
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