WORKSHOP & NETWORKING EVENT June 18, 2019 4:30pm …mefma.org/images/stories/NetworkingEvents/Event...
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WORKSHOP & NETWORKING EVENT June 18, 2019 4:30pm-7:00pm Amman Rotana Hotel Event Sponsors
Transcript of WORKSHOP & NETWORKING EVENT June 18, 2019 4:30pm …mefma.org/images/stories/NetworkingEvents/Event...
WORKSHOP & NETWORKING EVENT
June 18, 20194:30pm-7:00pm
Amman Rotana Hotel
Event Sponsors
Facility Management Challenges in the local market “Jordan”
Presented by
Eng. Lara KhozouzBoard of Director
MEFMA
Introduction
What is FM?
Its not only maintenance …Its not only fixing things when they are broken …Its not cleaning services …
FM is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built
environment by integrating people, place, process and technology.
“A ONE STOP SHOP”
Integrated model of FM1. Preventive maintenance
2. Repairs & Replacements
3. Alterations & Capital
Improvements
4. Total Renovation
5. Interior design & fit outs
6. Building Management
Facility Management
Hard service
Soft services
Supply Chain
Consultation &
Management
1. Concierge
2. Logistical support
3. Office support
4. Drivers & Valet
5. Billing services
1. Housekeeping & hygiene
2. Security
3. Supply of hygienic consumable
4. Pest control
5. Landscaping & gardening
6. Waste Management & Recycling
7. Catering
1. Assets audit
2. Energy optimization
solutions
3. Services & utilities
4. Design review
CHALLENGES
SOP’S
Education
Legislations
Training
Technology
Level of service
Client satisfaction
Manpower
Stakeholders
Clients FM companies
Personnel Authorities
Client Challenges
1. Limited number of professional service providers
2. Reaching client satisfaction … based on expectations
3. Service provider MANPOWER high turn over
4. Shortage of SKILLED MANPOWER
5. Level of standards “ International”
6. Partnership … WAY OF DOING BUSINESS
7. Tendering process … SUBMISSION vs REALITY
8. Contracts retention
FM Companies Challenges
1. Recruiting process … selection of manpower
2. Staff high turnover … LOYALITY LEVEL
3. Personnel awareness to Career Development
4. Work permits … long process … restricted Nationalities
5. Applying best practices to reach high level of service
6. Training … manuals … professional certification …
7. No Clear guidelines to service providers from official authorities
8. Budgeting … cutting cost …
9. Collection … cash flow issues
10. Suppliers … ( variety , payment method, prices, taxes)
11. Legislations and monitoring authorities
Personnel challenges
1. Certified personnel 2. Skills development3. Compensations4. High Turnover 5. Cultural concerns
“shame”6. Limited vocational
Training 7. Affordable Education8. Work permits
For 3 stakeholders ( FM CO, CLIENT, PERSONNEL)
Authorities
1. Understanding the concept of FM…
2. Having an official authorities to regulate the sector
guidelines with all governmental entities
3. Classification Of service providers based on KPI’s
4. Developing PPP ( Public- Private Partnership).
5. Support the service providers with educational certification
and vocational training
PANEL DISCUSSIONFacility Management Challenges in the local market
“Jordan”Moderator:Eng. Lara Khozouz – Board of Director, MEFMA
Panelists:o Eng. Basim Sayel - Secretary General, Arab Council of Operation & Maintenance (OMAINTEC)
o Karthikeyan Iyer – Project Director (Operations), EFS Facilities Services
o Eng. Khalil Karkar – Operations & Maintenance Manager, Abdali Group
o Friederike Pommerehne - Module Team Leader, GIZ
