Workflow vs Business Process Management
Transcript of Workflow vs Business Process Management
How a road trip can spell out the difference
Workflow vs Business Process Management
SUCCESSSTART
Business Process Management (BPM) includes:
Designing processes
Executing processes
Managing tasks
Continual optimization
WHY THE CONFUSION?
Workflow = Coordinating Processes
Here are 3 analogies to betterexplain the difference…
To prepare for a road trip, you need to manage a number of things:
Supplies and gas Planning your route Timing everything just right
A short road trip from here to there?
THE ROAD TRIP ANALOGY1.
That’s a workflow.
But what if your job was traffic control?
Traffic involves many individual cars making individual trips.
In the master control center, you are monitoring how the traffic flows and optimizing traffic patterns in real-time.
You also analyze past traffic issues and redesign the roads themselves to optimize future traffic flow.
That’s BPM.
Say you take a roadtrip to the zoo, and your kids just saw a movie about the ocean so they’re super-excited to see the turtles first.
As soon as you arrive, they make a bee-line for the turtle enclosure.
One goal, one focus.
THE ZOO ANALOGY
That’s a workflow.
2.
What about the zookeeper?
He designs and maintains the habitatsof both the turtles and all the other animals.
He measures daily feeding, interactions and optimizes the enclosures so the animals stay healthy and the visitors have a great time.
That’s BPM.
After the zoo, it’s time for ice cream!
One child LOVES chocolate, so the choice is simple:
Two scoops of chocolate ice cream in a cup.
That’s a workflow.
THE ICE CREAM ANALOGY3.
Let’s say the other child has broader ideas about what makes a good ice cream treat.
Every time it’s different:
Flavor Sauce Sprinkles
Multiple dynamic options are considered and combined into a great end result every time.
That’s a littlemore like BPM.
WORKFLOW
Simple routing with no optimization.
Workflow is a component of BPM.
BPM
The technology and art of optimizing your operations.
Constantly measuring, adjusting and optimizing the
flow of the business.
Design processes
Execute with ease
Manage tasks
Continually optimize
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