Walmart Customer Service RevampedCompany Communication Plan to: All Employees

Jessica Hanfland

Changes

The entire customer service will be revamped for optimal efficiency

• Procedures and policies will be reviewed and revised

• All staff will be retrained to new policy and procedures

• More staff may be hired, if needed

Reason for Changes

• Quality of customer service has decreased

• Customers are left unattended when they are in need of help navigating the store

• Long, inconvenient lines are a consistent occurrence due to lack of communication between staff when help is needed

• Customer loss due to avoidable problems are a financial loss to the company

Goals

• Evaluate and revise all procedures for more efficient plan

• Staff has general knowledge of all areas of the store to better assist customer

• Communication is faster between employees, when help is needed

• Every employee trained for any position within the store

Feedback

• During the changes - Employees will be given weekly feedback meetings with managers to review strengths and weaknesses for constant improvement

• After the changes – Weekly feedback will continue to be given so the employee is always aware of how they are doing consistently

Questions and Concerns

• Concern is natural in the face of change and this is a large change

• This change is to improve us all in the company

• No jobs will be cut but roles may be changed and moved

• Any other questions or concerns can be directed to your immediate manager

• Updates will come out quickly so that we are all on the same page and team