Windows 7 desktop support seminar
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Transcript of Windows 7 desktop support seminar
New Horizons of Baltimore
Microsoft Windows 7Desktop Support
Seminar Agenda
• Introductions• Windows 7 Desktop Support• Q&A• Windows 7 Certifications• Learning solutions from New
Horizons
Introductions
• Your name• Your organization’s name• Your role within your organization• Your Windows 7 Desktop Support
issues• Your expectations for today’s
seminar
Microsoft Windows 7Troubleshooting
• Software Issues• Logon & Update
Issues• Hardware &
System Performance Issues
• Networking Issues• Security Issues
Troubleshooting Software Issues
• Evaluating Applications & Creating Shims with ACT 5.5
• Problem Steps Recorder• Windows Troubleshooting Platform
ACT 5.5
• Application Compatibility Manager
• Mitigation and Development Tools• Setup Analysis Tool• Internet Explorer Compatibility Test Tool• Standard User Analyzer (SUA)
• Compatibility Administrator
• ACT includes the following features:
Problem Steps Recorder
• Reduce length & complexity of help desk calls
• Records– Screen shots–Mouse clicks and key strokes– User Comments– OS Log
• Zipped MHTML format
Windows Troubleshooting Platform
• Built-in OS Troubleshooters• Creating Troubleshooters– Software Development Kit
• TSPBuilder.exe
– PowerShell Scripts– WMI Components
• Components– Troubleshooter Script– Root Cause– Resolver Script– Verifier Script
TroubleshootingLogon & Update Issues
• Authentication• Roaming Profiles• Windows Update Interface• Windows Update Group Policy
Authentication
• Windows 7 Login Screen– Local User• .\username
– Domain User• username@domain• domain\username
• No domain dropdown menu
• Network Services
Roaming Profiles
• Stored on the network• Large profile increases logon time– Use folder redirection
• Same profile on all domain computers– Profile is NOT compatible with
XP profile– Profile folder: username.v2
• Temp Profiles
Windows Update Interface
• Check for updates• Change Settings• View update
history• Restore hidden
updates• Programs &
Features– Uninstall updates
Windows Update Group Policy
• WSUS Settings• Enable client-side targeting• Allow signed updates from WSUS• Windows update power management• Auto install certain
updates• No auto restart
Troubleshooting Hardware & System Perf. Issues
• Windows Hardware Diagnostics• Task Manager• Performance Monitor• Resource Monitor• Reliability Monitor
Windows Hardware Diagnostics
• Memory Diagnostics• Network Diagnostics• Event Viewer– Hardware
Events Log– Disk
Diagnostic
Task Manager
Performance Monitor
Resource Monitor
Reliability Monitor
TroubleshootingNetworking Issues
• Network Management • Network Diagnostics• Wireless Support• Network Printers
Network Management
Network Diagnostics
• Network Troubleshooter– Supports IPv6– Supports Wireless
• Configuration– Validate settings
upon exit
Wireless Support
• Built-in Support for all the current wireless standards
• Built-in Cellular Connection Support
• Diagnostics for troubleshooting wireless connections
• Connections Configurable through Group Policy
Network Printers
• Devices and Printers• Print Server Properties– Print Spooler Management
• Printer Properties
TroubleshootingSecurity Issues
• The Action Center• User Account Control (UAC)• General Security Features• Group Policy Enrichment
Action Center
User Account Control
• All users run as Standard Users• Must confirm use of Admin privileges• Automatic consent for manually
induced actions for administrators (optional)
General Security Features
• Windows Firewall• Windows Defender• Biometric Support• Service Refactoring/Hardening• PatchGuard & Code Integrity
Group Policy Enrichment
• Group Policy Settings Comments• All Settings View• Security Compliance Manager• Multiple local group policy objects• ADMX multilingual XML format• Group Policy Preferences CSEs
Questions?