Why IBM ECM · ECM customer information sources from EIW ... Gartner, ECM Market Share, April 30,...

1

IBM Enterprise Content Management

Why IBM ECM Unique value propositions and differentiators

from IBM Enterprise Content Management

2


The top 10 reasons for IBM ECM

1 Leading global organizations rely on IBM ECM

2 The ECM growth and market share leader

3 Recognized industry and offering leadership

4 Strong partner network providing leading industry amp smarter content solutions

5 The ECM industryrsquos largest user network

6 Recognized excellence in technical services and support

7 Powerful opportunities for content expansion

8 Leading enterprise architecture

9 The broadest portfolio of ECM capabilities in the industry

10 Best of breed capabilities and unique value proposition

copy 2013 IBM Corporation 2

3


20 out of the top 25 insurance companies worldwide

13 out of the top 15 telecommunications companies worldwide

7 out of the top 10 healthcare companies worldwide

21 out of the top 25 retail companies worldwide

26 out of the top 30 banks worldwide

Leading organizations rely on IBM ECM

3 Lists of top companies sources from MintGlobal ECM customer information sources from EIW (2009 ndash 2013 Transactional and Stream revenue)

1


4


IBM ECM leads growth amp market share in 2012 2

Sources Gartner ECM Market Share April 30 2013 IDC ECM Market Share April 30 2013


Company Growth

IBM 124

Open Text 37

EMC -42

Microsoft 84

Autonomy 41

Oracle 68

Market 71

Company Growth

IBM 13

Open Text -5

EMC -2

Microsoft 10

Oracle 1

HP -22

Market 6 bull Gartner and IDC rank IBM as 1

in growth and market share

bull 2012 growth faster than market

bull IBM leading the competition in both growth and market share

Growth

Gartner IDC

5


Recognized industry and offering leadership

Analyst Report Publication Date IBM Position

Gartner MQ for Enterprise Content Management Sep 2013 Leader

Gartner MQ for Enterprise Information Archiving Dec 2012 Leader

Gartner ECM Market Share May 2013 Leader

Gartner MarketScope for Enterprise Records Management 1 Aug 2010 Strong Positive

Gartner Magic Quadrant eDiscovery Jun 2013 Visionary

Forrester Wave for ECM Suites Sep 2013 Leader

Forrester Wave for Message Archiving Mar 2011 Leader

Forrester Wave for Dynamic Case Management Jan 2011 Leader

Forrester Wave BPM Suites Mar 2013 Leader (w AIM)

Forrester Wave on Multichannel Capture 1 Aug 2012 Leader

Forrester Wave for Smart Process Apps 1 Apr 2013 Leader

IDC ECM Market Share May 2013 Leader

IDC Records Management for Government 1 May 2013 Leader

IDC Archive Report Oct 2011 Leader (w Tivoli)

Harvey Spencer Leading Capture Software Vendors Q3 2011 Best position

Hurwitz Victory Index for Analytics 1 Jan 2013 Leader

3

= Significant change in position = Improved position

Note 1 = first time report

6


Strong Business Partner solutions network 4

bull Strong ecosystem of business partners Industry innovators

Independent software vendors

Value-added resellers and distributors

Global and regional system integrators

bull Thousands of partners providing broad industry expertise

bull Horizontal and vertical high-value solutions for every industry Compliance and risk

Finance and administration

Human resources

Information technology

Operations

Sales and marketing IBM ECM Business Partners More than 1000+ authorized business partners

31500 certified ECM experts 252 BP-built LOB solutions

Industry solutions in 18 categories Download the Solutions Catalog


7

IBM Smarter Content Summit

Providing high-value industry solutions

Advanced Customer Service Resolution

Agency Service

Bid Management for Logistics and Transportation Services

Complex Loan Origination and Processing

Claims OptimizationBenefits Adjudication and Exception Management

Coordinated Patient Care

Engineering and Technical Document Publishing

Fraud Investigation

Incident Management

Judicial Case Management

New Banking Regulation

Supplier Content and Communication

Underwriting Optimization

BANKING ENERGY GOVERN HEALTH INSURANCE MANUFACTURING RETAIL

copy 2013 IBM Corporation Download the Solutions Catalog

4

8


IBM Patient Care and Insights

Access and enrich patient information

Identify patterns and build evidence-based insights

Find intervention opportunities

Deliver accountable personalized patient care

Discover complex patterns

Better understand fraud characteristics

Automatically flag issues and manage case resolution

Save money protect corporate reputations

IBM Intelligent Investigation Manager

IBM Information Economics

Eliminate unnecessary cost and risk by defensibly disposing of data debris

Align cost to value through value-based archiving

Reduce information risk by instrumenting privacy e-discovery and regulatory policy across the data environment

High-value smarter content solutions

copy 2013 IBM Corporation

7 7

4

9


bull ECM UserNet chapters in North America Europe and

Asia Pacific

bull Technical and business leadership communities

engaging on market views business directions and

product decisions

bull Annual worldwide Smarter Content Summit delivering

updates on business strategy product roadmap and

offering news

bull Client Advisory Board (CAB) for regular executive level

exchange between IBM and customers

bull Technical Advisory Council (TAC) for technical review

and feedback to validate new offerings and solutions

bull Annual industry leadership forum (IOD Conference)

bull Annual worldwide IOD Conference strategy roadmap

and technical exchange

bull IBM ECM social media communities for sharing with

IBM business partners or among customers

The ECM industryrsquos largest user network


5

9

10


What ECM clients are saying


5

By combining the strengths of IBM Software and services we are dramatically reducing the time to process benefits allowing the staff to put more focus on handling exceptional cases

mdashJoseacute Mariacutea Molina Project Director IT Department Social

Services Junta de Castilla y Leoacuten

ldquoIBM ECM makes us more competitive by enabling us to quickly respond to independent agents and customers Wersquove become the number one insurance provider in Ohio as a resultrdquo

mdash Rick Gruly Staff Specialist Imaging

Grange Insurance

ldquoThe original decision to use IBM ECM technology has also proved to be the right decision for todayrsquos business challenges The successful implementation of IBM ECMrsquos document management system more than a decade ago greatly contributed to our decision to employ the IBM ECM solution across the whole of Zurich Deutschlandrdquo

mdash Raphael Lamskemper Zurich Service GmbH

ldquoWe chose IBM ECM because of its market leadership and financial performance Having made the initial purchase we saw the potential to leverage our investment and the momentum we had achieved with the productrdquo

mdash Marco Diehl 1st Vice President Cititech

IBM ECM success stories IBM ECM videos LINKS 10

11


Excellence in technical services and support 6

Software consulting

Together software consulting training technical support and the Software Accelerated Value Program transform software into solutions

Look to ECM Software Services and Support for

bull Complete services portfolio that addresses your entire project lifecycle

bull Project success and system supportability delivered by a single provider

bull In-depth product knowledge and unmatched expertise and experience

bull Powerful business partnerships

bull Field-tested experience

bull Faster results ndash accelerated ROI

bull Lower total cost of ownership

bull Solutions with a future

Training

Technical support

Software Accelerated Value Program


12


bull Social Mobile and Cloud are

transforming the way customers

interact with content

bull ECM + Mobile

ndash Provide a mobile content

experience that delivers better

intelligence and control

bull ECM + Social

ndash Provide content in context to

share ideas and access relevant

knowledge

bull ECM + Cloud

ndash Provide cloud services to help

manage enterprise content

Powerful opportunities for content expansion


New era of computing

Mobile Social Cloud

Expert Integrated System

Big Data amp Analytics

Smarter Content Solutions

7

13


Leading enterprise architecture Integrated scalable flexible

8

Enterprise Content Management Services and Support Consulting Services | Training and Certification | Technical Support | Software Accelerated Value Program

IBM ECM Solutions Foundational | Cross-industry | Line of business

IBM Solution Accelerators Portfolio aligned to industry imperatives

Middleware Extensions Business analytics | Business process management | Data management | Web content management

bull Comprehensive case management bull Integrated collaboration and rules bull Case analytics bull Document-centric workflow

bull Content analytics and assessment bull Enterprise search bull Classification tagging bull Master content

Smart archive | Records and retention management | eDiscovery | Disposition and governance

Govern

Capture Document capture automation | Production imaging | Enterprise report management

bull Office document management bull Social content and collaboration

Activate Analyze Socialize

Platform Services Standardization and consolidation | enterprise integration and federation | extensibility and scalability | flexible deployment

Smarter Content New Insights Better Outcomes


14


bull Document capture automation

bull Production imaging

bull Enterprise report management

bull Platform standardization and consolidation

bull Comprehensive case management

bull Integrated collaboration and rules

bull Case analytics

bull Document centric workflow

bull Office document management

bull Social content and collaboration

bull Content analytics and assessment

bull Enterprise search

bull Content classification and tagging

bull Master content

bull Value-based archive

bull Records and retention management

bull eDiscovery

bull Defensible disposal

Broadest portfolio of ECM capabilities 9

Capture Activate Socialize Analyze Govern

The path to value lies along one or more specific capabilities Smarter content New insights Better outcomes


Capabilities across IBM Smarter Planet Initiatives

Smarter Cities Smarter Analytics Big Data Smarter Commerce Social Business Smarter Process

15


Best-of-breed capabilities amp value propositions 10

for reduced cost and risk GOVERN

and put the content in context ACTIVATE

for better collaboration and access SOCIALIZE

and identify patterns to gain insights ANALYZE

and gain control of the content to determine the value CAPTURE


16


Capture harness and exploit

Value proposition

IBM delivers a considerable volume of information to knowledge workers and customer service personnel to improve efficiency reduce costs increase customer satisfaction improve product quality and competitiveness and simplify and streamline communication and collaboration

Business value

bull Capture is a strategic component for all document-intensive business solutions

bull IBM provides decades of experience delivering innovative and robust capture capabilities

bull Proven solution for high volume enterprise deployments with lower TCO and faster implementation

bull IBM Capture consistently ranked as a leader for Enterprise Capture by Industry Analysts

bull Flexible and predictable licensing models for predictable budgeting and ROI

bull Well integrated with IBM ECM capabilities to leverage the full value of enterprise content platform

Offering capabilities

Flexible and robust design

bull Fully configurable and extensible capture offering

bull Single offering providing full suite of capabilities

bull Modular configurable rules based architecture

bull Reusable capabilities for a faster time to implementation

bull Services oriented architecture for fast business application integration

Enterprise implementation

bull Quickly captures validates and processes high volumes

bull Organizes and integrates with enhanced cataloging

bull Performs complex business rules lookups and operations

bull Offers advanced flow automation

bull Supports a large variety of scanners and repositories

Efficient usage

bull Fast document setup that learns ldquoon the flyrdquo

bull No IT customizations required for changing conditions

bull Real-time batch tracking to prevent Information loss


17


Activate optimize outcomes

Value proposition

ICM delivers trusted information ndash both content and structured data ndash in the context of a case workload to shorten time-to-value with better tools and capabilities to address complex solutions for knowledge work ICM pairs business analyst focused design with built-in infrastructure for managing and viewing diverse information creating and reusing dynamic tasks and creation of reusable solution templates

Business value

bull Information to make better decisions Captures and activates auditable information in the context of a case that allows authorized workers to view what is required for critical decision making

bull Support the way people work Supports dynamic and unpredictable tasks as well as enterprise processes and rules that can be easily created and are all auditable helping track why decisions are made

bull Optimize business outcomes Dashboards and reports provide visibility and insight at the case level to provide guidance and recommendations for successful business outcomes content analytics can help determine root issues

bull Business can take control Business-driven solutions providing rapid time to value through agility and easy adoption to change through templates accelerators governance and partner applications


Information

bull Leverages a case object model to maintain persist and provide all case-related information

bull Delivers structured and unstructured trusted information

bull Manages and governs entire case lifecycle

Process

bull Required optional or ad hoc tasks that address unpredictability

bull Designed easily by business analysts with LOB tools

bull Allow organizations to discover the best way to outcomes

bull Supports dynamic runtime work management and can integrate structured processes

People

bull Role-based 360deg view of the case

bull Easy to find and collaborate with experienced peers

bull Context maintained through case lifecycle

bull ldquoOne stop shoprdquo solution design


18


Socialize share and collaborate

Value proposition

The value of bringing content into social is to leverage the information in a corporate environment IBMrsquos social content management solution is designed to manage the end-to-end information lifecycle that facilitates a smarter workforce while improving worker effectiveness to meet customer demands

Business value

bull Best of breed social and collaborative tools with ECM capabilities to manage leverage and use the content within business processes

bull Leverages flexible open and modularized ECM capabilities ndash including mobile and cloud

bull Reuse of managed information for multiple business purposes such as LOB applications or deeper analytics to gain business insight

bull Complete lifecycle management from declaring the information as a record through disposition

bull IBMrsquos social leadership externally validated

bull Named 1 by IDC in WW Social Platforms for the third consecutive year

bull Eight of the top ten retailers and banks use IBM social business software

bull Almost half of the Global Fortune 100 use IBM social business software

bull Three Forrester Groundswell Awards for IBMrsquos use of Social


bull IBMrsquos solution is platform independent allowing for collaboration using multiple channels such as laptops tablets and mobile devices

bull Modular solution that supports open standards with componentized capabilities that can be leveraged from other business applications

bull Integrates with IBMrsquos content navigator capabilities for a consistent user experience regardless of device or content sources

bull Easily expanded to uncover deeper insights using IBM Content Analytics

bull Native CMIS support to include information from other repositories within a business process or search

bull Integrates with other IBM capabilities to manage and optimize content in communities web portals etc


19


Analyze achieve new insights

Value proposition

IBM Content Analytics is a robust enterprise-scale content analytics and search product that can transform raw information into insight within hours or daysmdashnot weeks or monthsmdashthat allows for interactive exploration to derive new insight quickly and easily

Business value

bull Market-leading natural language processing (NLP) and semantic analysis capabilities to consistently deliver highest levels of precision and recall for maximum effectiveness

bull Open standards-based flexible technology easily tailored to meet business needs

bull Integrates with data warehouses ECM repositories Big Data appliances and other business analytics solutions to gain insights from all enterprise information

bull Deep experience and references in crime healthcare and customer service solutions focused on product and services quality

bull Integral component in ECM packaged solutions such as ICPA for Healthcare Intelligence Bundle and Case Management

bull Uses same NLP capabilities as IBM Watson

bull Extensibility into other IBM product areas such as Cognos InfoSphere and SPSS


User experience

bull Convergence of Enterprise Search and Analytics into a single platform for consistent and cross platform user experience

bull Eight out-of-box analytics visualizations easily tailored by the user community

bull Quick and easy configuration of sentiment analysis

bull Configured and custom dashboard views

Product configuration and use

bull Simple annotator composition by power users easily tested amp extended into a development environment

bull Catalog of over 100+ preconfigured annotators 30 connection sources and 150 data types

bull Leverages out-of-box classification clustering

bull Provides contextual analysis for sub-documents

bull Deliver rapid insight to other systems users and apps

bull Inherent in the IBM Watson technology base

bull Provides analysis to IBM Case Manager

bull Integration with Big Data and Netezza for analysis and insights plus Cognos reports and analytics view copy 2013 IBM Corporation 19

20


Govern reduce costs and risks

Value proposition

IBM Information Lifecycle Governance helps organizations improve their information economics by lowering information costs and risks while maximizing data value Only IBM provides solutions for defensible disposal rigorous eDiscovery value-based retention and archiving and governance and disposal enablement These solutions enable legal IT records and business users to reduce legal risk data management and discovery costs

Business value

bull Solution for value-based retention and archiving eDiscovery process and analysis governance and disposal of structured and unstructured information

bull Closes gaps between policy processes stakeholders archiving and storage management

bull Differentiated by its cost reduction benefits to customers

bull Established success in major markets and key industries

bull Top clients have high litigation regulation and information volume

Pharmaceutical and life sciences

Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy

bull Value-based Archiving and Defensible Disposal to change information growth curve

bull Sustainable solution to systemic issuesmdashsystemic linkage of duties and value to assets

bull Lower IT run rate with more rigorous compliance

bull Alignment of IT efficiency objectives with legal and regulatory requirements

bull Execution and domain leadership

Technology

bull Unified archiving solution that includes value based archival disposal and eDiscovery for structured and unstructured data

bull Highly scalable leading edge proven technology

Expertise

bull Governance process maturity model and methodology

bull Extensive archiving expertise

bull Deep eDiscovery and records domain expertise

bull Program office and governance structure

bull Technical and domain staff onshore and offshore copy 2013 IBM Corporation 20

21


ECM platform integrate accelerate scale

Value proposition

IBM provides an industry-leading single unified secure and scalable enterprise content management platform that offers maximum flexibility integrated capabilities and accelerated application deployment for a lower total cost of ownership and worldwide deployments

Business value

bull Protected investment in a flexible scalable proven platform that supports integrated Capture Activate Socialize Analyze and Govern capabilities to provide better insight and business outcomes

bull An open scalable and easy to manage ECM architecture that can be centrally managed and administered but globally provisioned and deployed to meet operational needs

bull A robust architecture that can quickly and easily adapt to changing business demands and IT requirements

bull Easy expansion to new capability areas or organizations to quickly respond to changes in the business climate

bull Lower costs with non-chargeable bundled components to support federation application integration database support and storage


Flexible platform

bull Enterprise integration and federation

bull Unparalleled extensibility and scalability

bull Flexible deployment models (eg on premises hosted and cloud

bull Flexible user interface options (eg desktop web mobile)

Platform capabilities

bull Simple to complex document types

bull Active content

bull Extensible data model

bull Content analytics

bull Rich storage options

bull Rich development environment

bull Lifecycle and retention management

bull Integration with desktop and web applications

bull Mobile content management


22


Leading the way in smarter content solutions


Industry leading capabilities

World-class partner ecosystem

22 copy 2013 IBM Corporation

2


The top 10 reasons for IBM ECM

1 Leading global organizations rely on IBM ECM

2 The ECM growth and market share leader

3 Recognized industry and offering leadership

4 Strong partner network providing leading industry amp smarter content solutions

5 The ECM industryrsquos largest user network

6 Recognized excellence in technical services and support

7 Powerful opportunities for content expansion

8 Leading enterprise architecture

9 The broadest portfolio of ECM capabilities in the industry

10 Best of breed capabilities and unique value proposition


3









1


4





Company Growth

IBM 124

Open Text 37

EMC -42

Microsoft 84

Autonomy 41

Oracle 68

Market 71

Company Growth

IBM 13

Open Text -5

EMC -2

Microsoft 10

Oracle 1

HP -22





Growth

Gartner IDC

5




















3



6










Human resources


Operations





7




Agency Service






Fraud Investigation

Incident Management







4

8


















7 7

4

9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







3









1


4





Company Growth

IBM 124

Open Text 37

EMC -42

Microsoft 84

Autonomy 41

Oracle 68

Market 71

Company Growth

IBM 13

Open Text -5

EMC -2

Microsoft 10

Oracle 1

HP -22





Growth

Gartner IDC

5




















3



6










Human resources


Operations





7




Agency Service






Fraud Investigation

Incident Management







4

8


















7 7

4

9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







4





Company Growth

IBM 124

Open Text 37

EMC -42

Microsoft 84

Autonomy 41

Oracle 68

Market 71

Company Growth

IBM 13

Open Text -5

EMC -2

Microsoft 10

Oracle 1

HP -22





Growth

Gartner IDC

5




















3



6










Human resources


Operations





7




Agency Service






Fraud Investigation

Incident Management







4

8


















7 7

4

9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







5




















3



6










Human resources


Operations





7




Agency Service






Fraud Investigation

Incident Management







4

8


















7 7

4

9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







6










Human resources


Operations





7




Agency Service






Fraud Investigation

Incident Management







4

8


















7 7

4

9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







7




Agency Service






Fraud Investigation

Incident Management







4

8


















7 7

4

9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







8


















7 7

4

9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







9



Asia Pacific



product decisions



offering news












5

9

10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







10




5






Grange Insurance






11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







11



Software consulting











Training

Technical support



12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







12





bull ECM + Mobile




bull ECM + Social



knowledge

bull ECM + Cloud






Mobile Social Cloud




7

13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







13



8








Govern







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







14








bull Case analytics







bull Master content



bull eDiscovery








15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







15









16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







16



Value proposition


Business value




















Efficient usage





17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







17



Value proposition


Business value






Information




Process





People






18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







18



Value proposition


Business value


















19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







19



Value proposition


Business value









User experience














20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







20



Value proposition


Business value







Oil and gas

Energy and chemical

Banking and finance

Insurance


Strategy






Technology



Expertise






21



Value proposition


Business value







Flexible platform







bull Active content









22







21



Value proposition


Business value







Flexible platform







bull Active content









22







22







Why IBM ECM · ECM customer information sources from EIW ... Gartner, ECM Market Share, April 30,...

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Transcript of Why IBM ECM · ECM customer information sources from EIW ... Gartner, ECM Market Share, April 30,...