© 2016 IBM Corporation

Alexis Gion - alexgion@ie.ibm.com17 mars 2017

IBM ECM: Success StoriesDocument Capture for the Cognitive Era

© 2016 IBM Corporation2

Banco Galicia

The Client had most of their customer information stored in paper format, and thus, it was difficult to trawl through multiple files to find what they needed. The process was time-consuming and made it difficult to respond to customer inquiries, so they wanted to find a document management solution.

24 hours to secondsto approve credit applications and respond to customer inquiries immediately for better customer service

264,000 documents per monthdigitized where customer documentation is stored in a centralized location

Months to weeksin time saved deploying new workflow-automation applications

© 2016 IBM Corporation3

Maybank Bank

“This paperless account opening system is the first such technology-based service in Indonesia, signaling to the marketplace the care we take in making banking more convenient"

– Mr. Ghazali bin Mohd Rasad Operations & IT Director, Maybank

AccurateBy capturing documents and validating information at the point of customer contact, data accuracy improved by 70% and operational efficiency and scalability improved

Fast60% less time to open an account. From 30 minutes to 12.

SimpleReduces the number of paperforms by 80%

A solution for gathering data electronically and automating account setup, loan origination and other bank processes.

© 2016 IBM Corporation4

PowerSouth Energy Cooperative

– Albert Pena, Vice President of Bank OperationsUnion Bank, N.A.

60 percent reductionin operating costs, while eliminating all development costs

Several hours to less than 5 minutesa month for ingestion of utility bills

Eliminated all manual laborof managing its legal department paperwork

The Client needed to manage content and documents related to organizational processes. However, the software vendor was no longer providing enhancements or fixes that would keep the system up to date. Also, the ECM system was did not have the right amount of speed, efficiency and usability, so they sought a new one to improve business efficiency while reducing costs.

© 2016 IBM Corporation5

The Clear Market Leader in Transactional Content