Build FileNet BPM applications using IBM ECM Widgets, Part 2
Creating long term value with ibm ecm software services and support upgrades
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Creating Long Term Value with IBM ECM Software Services and Support Upgrades
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Communicating the value proposition of our ECM products is paramount to the success of our business. Our portfolio of products continue to evolve through developed enhancements throughout the software lifecycle. The role of the Sales professional is vital to help articulate that increasing value through active dialog with our client base.
Transcript of Creating long term value with ibm ecm software services and support upgrades
Creating Long Term Value with IBM ECM Software Services and Support Upgrades
The volume, forms and sourcesof business content have shifted dramatically…and so has the opportunity to create new value with an upgrade
52%of all outperforming enterprises can now
do business anywhere, via any device
1/4of the world’s applications
on Cloud by 2016
15xgrowth rate of
unstructured data vs. structured data
DATA CLOUD ENGAGEMENT
Why is an ECM software upgrade important?Delivers value from day one and keeps on delivering for years to come
Protects your software investment
You can remain on the cutting edge of technology and every client has the right to move to the newest releases
Proactive electronic notifications for new upgrades
24x7 technical support
Unlimited technical support
Web portal for on-line client support
Global support network local language support
Allows you to stay ahead of your competition
Providing you with the ability to have your software investments up and running 24x7
Access to productivity and performance updates
Security updates
Access at no extra costs to product enhancements every 3 to 6 months (minor releases)
IBM Software Subscription & Support saves money!
IBM Software Subscription & Support saves time!
ECM Software upgrades are technology in action
It is innovative It anticipates and responds to changing IT and
computing environments It evolves to deliver new and enhanced capabilities,
features, and functions It provides more cost-effective, efficient,
technologically advanced solutions over time
Designed to perform, ECM is built for change, it anticipates future needs:
It is necessary to be innovative and transformative
Go-Live!
Why is Software Subscription and Support important?Positions you for the future: innovation and expertise
A comprehensive product upgrade and Technical Support solution, IBM Software Subscription and Support:
Ensures that your IBM ECM software not only solves today’s challenges, but that it continues to deliver value for years to come.
IBM ECM Software Subscription delivers INNOVATION in the form of product upgrades—new releases and new versions—at your convenience
IBM ECM Technical Support delivers EXPERTISE in the form of access to knowledge engineers, product & technical support planners and professionals online or by phone—when, where, and how you need
Contact an ECM Services RepresentativeEmail: [email protected]
We understand that accelerating success with software upgrades depends on…
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Ability to provideminimum downtime
Access to knowledge and expertise
Trusted and experienced
advisors
Access to patches and upgrades
with direct access to experienced leaders, we have the ability to efficiently upgrade your systems with minimal risk and impact to your business.
With a dedicated upgrade team, ECM offers both onsite and remote upgrade services to help you keep your system(s) current.
to gain competitive advantage by adopting the latest technologies built with billions of dollars of R&D spent
ECM Software Services blends its years of experience, time tested tools, and proven methodology together with your organization’s vision to generate optimal results.
Innovation powers performance, drives efficiency, and increases ROI
That investment is rolled right back into your software in the form of updates, enhancements, and fixes.
Why capitalize on innovation with S&S?
USD6B+Invested in overall R&D investments annually
USD3B+Invested annually in software development alone
IBM invests billions each year in R&D to: • improve current technologies – in anticipation of new ways of computing • develop new capabilities and new ways of computing • address rapidly changing IT needs in solution areas as diverse as Cloud computing, social, mobile,
data management, storage, security, and analytics
Why IBM ECM?
200+organizations succeeding with IBM ECM solutions
certified ECM experts
500of IBM research focused on big data and analytics
client engagements to date
31,000
analytic patents each year
Line of Business solutions
1/3
13,000
40,000
Next stepsTalk to your organization about the importance of IBM ECM Software
Subscription and SupportRenew every product, every year – active S&S delivers measurable
value More easily capitalize on new, innovative functionality Ensures access to dedicated support specialists Puts you in control:
You decide what to upgrade and when Enables you to more accurately budget and plan for IT enhancements, lowering
software acquisition expenses Reduces risk and impacts resulting from technical and operational issues Reduces the burden on your IT staff Offers the option to request automatic notifications when new versions and releases
are available for download and new support resources are createdDon’t let your coverage lapse -- Without proactive protection, your risks
increase Loss of 24x7 technical support Inability to leverage new features and functionality Reduced employee satisfaction and productivity Suboptimal customer experience Increased vulnerability to threats More unplanned downtime Delayed response to opportunities Increased costs for software licensing and support Potential regulatory and compliance concerns Risk of damage to your reputation
For more information:
Reinstatement cost is up to three times the annual
renewal cost
Contact an ECM Services RepresentativeEmail: [email protected]
Quick ResourcesFind out when software updates are available• Stay Informed by Receiving Product and Lifecycle Notifications and subscribe to My Notifications and the
Product Lifecycle news feed. The subscription can be customized.
Utilize IBM's Product Lifecycle (PLC) public website which includes:
A tool to define all IBM software products, the product support policy types, and the associated EOS datesIncludes links to product announcements. Search capability, including a product list for ease of use
• Social Media Channels for Enterprise Content Management Support
• Knowledge Collection: IBM Support Newsletters for Enterprise Content Management
• IBM Software Services for Enterprise Content Management
• IS Client Care/Lenexa/IBM ( [email protected] )
Contact an ECM Services RepresentativeEmail: [email protected]
Trademarks and notes
IBM Corporation 2014
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml.
Other company, product, and service names may be trademarks or service marks of others.
References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.
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Danke
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Go-Live: Wescom Credit Union goes live with IBM FileNet P8 5.2 (ECM - On Premise)
Go-Live: Deutsche Bank AG goes live with Atlas eDiscovery Process Management
Go-Lives (Upgrades) Not sure if there are more out there…
ECM Support Success Story - Guardian Life upgrade
