Why Choose Matrix Comsec?
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Transcript of Why Choose Matrix Comsec?
Warm Welcome
Matrix – Corporate Overview Matrix At a Glance Business Domain and Product Line Quality Policy Awards & Recognition Global Customer Base Customer Accolades
Matrix – The Perfect Business Proposition Extensive Market Research Competent Product Research Responsive Technical Support Hassle free After Sales Support Optimized Business Processes Enhanced Customer Value for Money
AGENDA
Matrix At a GlanceCorporate Office
Area of 20000 sq. ft. Departments:
Marketing Sales Sales Coordination Human Resource Technical Support Commercial
Factory Area of 40000 sq. ft. Capacity: 1,500,000 Line Units Departments:
Production Plant Quality Control Packaging & Dispatch
Matrix At a Glance
Training CenterCapacity of 76 SeatsAudio-Visual Training Facility
Research & Development Center Area of 20000 sq. ft. More than 35% Human Resource in R&D Departments:
R&D Designing Sourcing
Diverse Business Domains with Vertically integrated business processes from
Designing to Production and Sales
Over 50 Telecom Products
Extensive R&D Experience of more than 200 Man Years Global Product distribution through over 500 Channel Partners Global Customer Base of over 150,000 Satisfied Customers Successful Installation of over 1,500,000 Line-units all over the world
Over 15,000,000 Calls Connected Every Day across the globe
Growing at over 1500 Line-units a Day Global Footprint: Asia, Europe, Africa, North America and South America
Quality Certifications: ISO, CE, FCC, TEC, RoHS
Matrix – The Company
Business Domain - Telephony
SMB PBX
Range of switches to meet the diverse and specific needs of Small and Medium Businesses. ETERNITY PE Series
ENTERPRISE PBX
Range of enterprise grade switches to meet the diverse and specific needs of Medium and Large Enterprises. ETERNITY GE & ME Series
SOHO PBX
Range of switches to meet the diverse and specific needs of SOHO and Residential applications.
PROTON & VISION Series
ETERNITY NE Series
PBX Products
Business Domain - Telephony
PLCC EPAX
Specially designed range of PBXs for Power Line Carrier Communication (PLCC) Applications.
USER TERMINALS
SETU VP Series IP-Phones
EON Series DKP
PBX Products
HOSPITALITY PBX
Specially designed range of PBXs for Hospitality Applications.Equipped with special features required for the Hospitality industry.
Business Domain - Telephony
VoIP GatewaysGateways to enable modern businesses to avail benefits of new age IP network for cost saving and better quality.
•VoIP-FXO-FXS Gateways•VoIP-PRI Gateways•VoIP-GSM-FXO-FXS Gateways
VoIP-FXO-FXS Gateway
VoIP-GSM-FXO-FXS Gateway
GSM GatewaysGateways to enable modern businesses to avail benefits of Mobility through GSM network for seamless connectivity inside and outside organization.
•GSM-FXO-FXS Gateways•GSM-BRI Gateway
VoIP-PRI Gateway
GSM-BRI Gateway GSM-FXS Gateway
Gateway Products
Business Domain - TelephonyTerminal Products
Analog Telephone Adaptors (ATAs)
Range of feature rich ATAs to enable existing telephone systems infrastructure users to avail benefits of IP network.
SETU Range ATA
Fixed Cellular Terminals (FCTs)
Range of FCTs to enable users to reap benefits of seamless mobility.
•FCT for Voice Applications•FCT for Data Applications•FCT for Voice + Data Applications
SIMADO Range FCTs
Business Domain - SecurityElectronics Security & Surveillance Sytems
Access Control Systems
An adaptive, modular, scalable and function-rich Time-Attendance and Access Control solution designed for SOHOs, SMBs, SMEs and Large Enterprises.
Fire Alarm Panels
Reliable electronic security device for the early detection of Fire inside offices and to protect organizations from catastrophic losses.
Quality Policy
The Goal of Matrix Team is to deliver world-class telecom and security products and services to its customers through continual improvements in technology and processes.
Matrix Quality Policy
Awards & Recognitions
Reader’s Choice Award – PBX/KTS2004, 2005, 2006, 2007, 2010
Excellence in Computer & Telecommunication Systems – 2007
Best Electronics Company2008, 2009
Best SSI Unit – 2008
Best Managed Company2009
Excellence in Professional Electronics – 2004
Matrix Global Presence
• MATRIX COMSEC• Global Footprint
Diverse Customer Base
CorporateBayer L’Oreal India
Du-Pont Pepsi
Garnier Laboratories Raymond
Hindustan Lever Samsung Corporation
Johnson & Johnson SmithKline Beecham
Manufacturing UnitsABB GEC Alstom
Alfa Laval Grindwell Norton
Bajaj Auto Indian Oil Corporation
Bharat Petroleum Larsen & Toubro
Carrier Aircon McDowell’sInstitutions
Indian Space Research Organization (ISRO)
US Embassy, Mauritius
World Bank, Ghana
Annamalai University, India
HospitalityEstuary Islands, India
Grand Cambay, India
Hotel Centrum, Poland
TelecommunicationHutch (Vodafone)
Reliance Infocomm
Tata Telecom Services
Service IndustryAmerican Express
Blue Dart Express
National Bank of Abudhabi
Pentasoft Technologies
PricewaterhouseCoopers
State Bank of India
Standard Chartered
Writers Corporation
Customer Testimonials
“We are using Matrix EPABX TEAM-416 system from last three years. The performance is flawless and we highly recommend Matrix Products to our various clients, whom we care to mention as satisfied owners of your systems ...”
SAMSUNG CORPORATION, India
Product Performance & Reliability
“We had purchased a Matrix EPABX Vision 308 three years back. We highly appreciate the product quality and the prompt response received from the channel partners...”
DR. REDDY’S LABORATORIES, India
Customer TestimonialsCost Savings
“We have installed around 30 GSM FCT Routers at our site. Since then we are saving around Rs. 4 Lacs per month. We have purchased 10 more FCTs and are sure of further cost reductions. The response and service offered by the Matrix team is excellent. Keep it up...”
ESSAR STEEL, India
“…Matrix GSM Products has helped us to reduce our telecom cost by almost 20%...”STANDARD CHARTERED, Indonesia
Customer Testimonials
"We have been using Matrix Focus since last four years. Till date the system is working brilliantly and the after sales service received is very prompt and efficient...”
BAJAJ AUTO LTD., India
After Sales Service
Customer Delight
“We are using Matrix EPABX with 40 Ports. We found the system to be very efficient and the after sales services are very prompt. We strongly recommend others to go for Matrix range of EPABX Systems ... ”
L’OREAL, India
“We purchased Matrix Focus four years back. The system is working very well and is found trouble free. The after sales service support is also excellent and we would be glad to recommend these products to any prospective customer...”
ANNAMALAI UNIVERSITY, India
Extensive Market Research Equipping customers for future trend
Competent Research & Development Ensuring the best product performance
Responsive Technical Support Immediate Problem Solving
Hassle free After Sales Support Enhancing the Customer Experience
Optimized Business Processes Increasing customer efficiency and effectiveness
Enhanced Customer Value for Money Long term business association
Matrix – The Perfect Business Proposition
Extensive Market Research Dedicated Product Management Team has close interaction with End-Customers and
Industry at the large Keeping track of global trends
Identifying and incorporating the Changing requirements of End-customers
Infusing Product Innovations
End-Customer requirements – First priority of Product Design Enables Matrix customers to reap benefits of advance features and latest communication
technologies
Identifying Future-proof Products – Protecting the CAPEX Flexible configuration offer high scalability
Minimizing the requirement of external products – advanced built-in features incorporates
functionality of various devices in a single device
Matrix – The Perfect Business Proposition
Competent Research & Development Focus on Product Innovations
Product innovations Immediate Response to feedback and suggestions of Market research team
Immediate Response to feedback and suggestions received from end-customers regarding new
feature or new product
Flexibility of customer specific solution in certain cases – the cutting edge advantage over
competition
Early identification and development of globally changing requirements of end-customers
R&D Competency Around 30% of human resources allocated to R&D Activities
Over 200 man-years of Experience in developing Telecommunication Equipments
Extensive Experience of working on new technologies and globally recognized standard protocols
Matrix – The Perfect Business Proposition
Responsive Technical Support Qualified and Experienced team of Technical support engineers
The Ever Responsive attitude of the technical support department of Matrix has delighted customers
through anytime and anywhere support by various means. 24X7 availability of technical support team through Phone, E-mail, Chat and Fax
Remote product upgrade support through FTP
Live-chat support through web-site
Protection from business loss due to Reduced down-time: The quick problem identification capabilities and ability to offer varied solutions to any operating or
configuration problems in no-time
Enabling Customers to resolve problems on own: Reduced need of technical guidance for product configuration and basic trouble-shooting through
Carefully prepared Manuals, Technical Mailers and Frequently Asked Questions (FAQs); covering
details of all features and configuration of each product and basic trouble-shooting guide.
Matrix – The Perfect Business Proposition
Hassle Free After Sales Support Easy on-line activation of various feature Licenses
On-line product firmware upgrade through FTP
Easy and hassle free claims of Warranty and Replacements
Prompt Repairing with Nominal Spare Costs
Long term Availability of spares
Optimized Business Processes Ensures timely shipment and installation of products to end-users
Calculated product analysis and forecast ensure product availability anytime and anywhere Wide network of channel partners ensures availability of products and services anywhere
Detailed Customer Records facilitate hassle free claims of warranty and replacements
Timely completion of various research and marketing projects ensures the best product at the right
time in market – keeping end-customers in-line with the global practices
Matrix – The Perfect Business Proposition
Enhanced Customer Value for Money Reduced Total Cost of Ownership:
Scalability & Flexibility of diverse network interfaces Nominal repair charges Economical spares Wide alternatives of end-terminals and associated products Common protocols and standards supported devices
Increased Return On Investment: Reduced down-time due to operating/handling failure Prompt technical support Exhaustive reference documents minimize need of external support Advanced features and product innovations eliminate need of additional devices
Protecting Customer CAPEX by future-proof products Saving Customer OPEX by advanced feature reach telecommunication solutions
Matrix – The Perfect Business Proposition
Thank You