When the LMS Isn’t Enough: Building a Modern Learning Technology Ecosystem (ATD Ascend)
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@JD_Dillon September 23, 2016 #atdascend When the LMS Isn’t Enough … BUILDING A MODERN LEARNING TECH ECOSYSTEM
Transcript of When the LMS Isn’t Enough: Building a Modern Learning Technology Ecosystem (ATD Ascend)
@JD_Dillon
September 23, 2016
#atdascend
When the LMS Isn’t Enough …
BUILDING A MODERNLEARNING TECH ECOSYSTEM
JD DillonPrincipal Learning Strategist,
APP COUNT!- 235 apps
- 12 accessed daily
- 30 used regularly
My favorite apps each solves 1 problem.@JD_Dillon
CRM
HRIS
POS
PORTAL
CHAT
LMS@JD_Dillon iStock
But at work most can’t manage a set number of tech tools.
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This is even more challenging in multi-functional organizations with a variety of tech tools.
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L&D typically plays only a small part in the workplace technology puzzle.
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This role is often centered around a single learning system – often an LMS.
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Restricting our learning technology ecosystem also restricts our potential strategies.
Experience
Peers
Resources
Managers
SMEs
Training
Mentors
Education
Teaching@JD_Dillon Pexels
We should be looking for ways to leverage technology to enable all of the ways people learn at work.
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Especially in a modern, highly-connected workplace ecosystem.
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L&D cannot rely on a single technology to “rule” all of the ways people learn.
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And we must avoid adding to the pile of complex, unrelated tools.
How can technology-enabled experiences help our people do their jobs better?
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When it comes to technology, what works for one organization may not work for another.
Design1|@JD_Dillon
Experience | Not Tech
@JD_Dillon Pexels
Too often L&D pros go looking for one tool that can do EVERYTHING – without an experience design already in mind.
Imp
ort
an
ce
Availability
Shared Knowledge
Management Support
On-Demand Training
Formal Training
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This can result in a disjointed, limited learning ecosystem.
High
Low
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And that’s just not sufficient for today’s workplace.
The %s aren’t exact …
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Our learning experience ecosystem must align to the way people learn at work.
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To enable this ecosystem, L&D must escape the bubble of traditional learning strategy.
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And look at the larger workplace ecosystem.
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Including all inputs into the employee performance experience.
Unstructured
Structured
Availability
Shared Knowledge
Performance Support
Continued Reinforcement
Management Support
On-Demand Training
Formal Training
Criticality
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Modern Learning Ecosystem
Reinforcement
Behaviors
Analytics
Motivation Feedback
Shared Experience
Community of Knowledge
Continuous Learning Experience
Events
Online Content
Experience
Messaging
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Knowledge Growth
Enabled by a Modern Learning Ecosystem
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How can L&D enable this continuous, technology-enabled learning experience without fighting for resources?
Browse2|
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Before enabling your experience design, look for existing technology resources.
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Consider EVERY tool within the audience’s ecosystem as a potential resource.
Iterate3|@JD_Dillon Pexels
Improve the use of existing tools in alignment with your experience design.
Close to the Workflow
Familiar User Behaviors
Support How People Learn
at Work
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Focus on a set of modern guiding principles for technology application ...
Augment4|@JD_Dillon
When existing tools cannot suffice, look to augment with new technology resources.
Integrate5|@JD_Dillon iStock
With existing + new tools in place, find ways to simplify the user and admin experiences.
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This may include formal + informal integration points to simplify the user experience.
Reinforcement
Behaviors
Analytics
Motivation Feedback
Shared Experience
Community of Knowledge
Continuous Learning Experience
Events
Online Content
Experience
Messaging
@JD_Dillon
Knowledge Growth
1 | Design
2| Browse
3| Iterate
4| Augment
5| Integrate
STEPS REVISITED
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Pexels
A modern learning ecosystem requires technology …
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… but it’s about the experience we provide for our people.
@JD_Dillon iStock
@JD_Dillon
September 23, 2016
#atdascend
When the LMS Isn’t Enough …
BUILDING A MODERNLEARNING TECH ECOSYSTEM
