What "Service" Means in Corporate Relocation
-
Upload
whr-group-employee-relocation -
Category
Recruiting & HR
-
view
34 -
download
0
Transcript of What "Service" Means in Corporate Relocation
IS THE BACKBONE IN DELIVERING A CLIENT’S RELOCATION BENEFITS(home sale benefits, new home finding, household goods moving,
area orientation trips, etc.)
SERVICE...
...some relocation management companies (RMCs) have placed soleemphasis on gaining new clients rather than also retaining current ones.
YOU, AS AN EMPLOYER, ARE ASKING YOUR EMPLOYEES TO MOVE, OFTEN WITH A FAMILY
(to a new location they most likely have never been)
KEEP IN MIND
Transferring families are leaving their
Homes,Schools,Health professionals,Friends,Neighbors,
...and most every comfortthey have realized over thepast months, years, andsometimes decades
Finding the right balance between...
MANAGING THE COMPLEXITIESOF MOVING
WHILE OFFERING THE NEEDEDEMPATHY & RESOURCEFULNESS
TO EVERY CASE
is crucial to the success of your businessand your employees in their new roles
[continued employee investments meancontinued counseling success]
1PERSONNEL
Selection and training of
[bonuses for transferee support willalways drive higher service levels]
2Benefits &
compensationprograms
[WHR Group is open 8:00 a.m. – 8:00 p.m.Monday through Friday and 9:00 a.m. –3:00 p.m. on weekends, and there is no
automated phone tree]
3Extended
availability
[at WHR Group, we never utilize voicemailduring office hours; you are guaranteedto reach a real person on your first call]
5SERVICEPOLICIES
[having a single point of contact forclients and for transferees eases the
stress and timeliness of chains ofcommand]
6SINGLE POINTOF CONTACT
[ongoing transferee surveys keeprelocations on track and the transferees
happy]
7SERVICE
SATISFACTION
ALWAYS MEASURE