What is a PNL? Business Metrics for Learning Professionals
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Koreen Pagano Director, Product Management, lynda.com at LinkedIn Author of Immersive Learning @koreenpagano Tweet today’s session #SU310 #ATD2015 http://learningintandem.com What’s a PNL? Business Metrics for Learning Professionals
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Transcript of What is a PNL? Business Metrics for Learning Professionals
Koreen PaganoDirector, Product Management, lynda.com at LinkedInAuthor of Immersive Learning@koreenpagano Tweet today’s session #SU310 #ATD2015http://learningintandem.com
What’s a PNL?Business Metrics for Learning Professionals
ROIReturn on Investment
$ Training $$$
not
BIGdata
Return on Investment
What do you want in return?
More moneyLess cost
What’s a
PNL?
Cost
Revenue
Profitability
Metrics that DON’T matter.
Time in training.Courses completed. Passing scores. Number of attempts.
What do you value?
Fast.
Cheap.
Good.
80% common business success metrics.20% snowflake metrics.
Stakeholders.
Employees.
Customers.
Fast.
Cheap.
Good.
For each person...How do you measuresuccess?
Performance metrics. Notlearningmetrics.
Learning metrics should match business metrics.
Know what kind of snowflake you are.
Speak the language of the business (metrics that matter).
Thank you.@koreenpagano
www.lynda.comMy book is available at the
ATD Store or
td.org/immerse!
