WEBEX 2:

INVOLVING STAFF

Agenda

• About members and roles• Adding, removing and updating members

o Giving responders a human face• Creating and removing alerts

o Based on a search• Who could you involve?• How else could you involve people?

o Online and offline

Why this matters

• Involving people in feedback is the key to change

• Patient Opinion’s service can help you do thiso Easily and safelyo For many people, with little efforto In ways you control

Members and roles

Admins

Responders

Subscribers

Can add and remove members

Can post responses

Can receive alerts, read, report

Adding members

Updating or removing a member

Who could you involve?

• Directors and non-execs• Members, governors• Service directors• Complaints, PALS, comms, patient experience• Patient/carer groups• Patient LINk/HealthWatch• Volunteers

Creating an alert

1. Start with a search2. Save as an alert3. Save for others too if you want

Start with a search

Save as an alert

How can stories make a difference?

• People need to be involvedo Don’t keep patient stories at the edgeso Do allow them to flow through the organisation

• Stories are for tellingo Don’t see feedback as items to be processedo Do see feedback as stories to be shared

• It’s not how many stories you haveo It’s how you use them

How else could you involve people?

• Print out and pin up stories o and your responses

• Staff and patient newsletters• Widget on staff intranet or public website• Department meetings• Our scheduled reporting

o To boards, non execs etc

Make patient stories an everyday part of your culture

More help and information

• Patient Opiniono https://www.patientopinion.org.uk/info/subscriber-help o Or call or email us

• Slideshareo http://www.slideshare.net/patientopinion

What’s your story?