WEBEX 2:
INVOLVING STAFF
Agenda
• About members and roles• Adding, removing and updating members
o Giving responders a human face• Creating and removing alerts
o Based on a search• Who could you involve?• How else could you involve people?
o Online and offline
Why this matters
• Involving people in feedback is the key to change
• Patient Opinion’s service can help you do thiso Easily and safelyo For many people, with little efforto In ways you control
Members and roles
Admins
Responders
Subscribers
Can add and remove members
Can post responses
Can receive alerts, read, report
Adding members
Updating or removing a member
Who could you involve?
• Directors and non-execs• Members, governors• Service directors• Complaints, PALS, comms, patient experience• Patient/carer groups• Patient LINk/HealthWatch• Volunteers
Creating an alert
1. Start with a search2. Save as an alert3. Save for others too if you want
Start with a search
Save as an alert
How can stories make a difference?
• People need to be involvedo Don’t keep patient stories at the edgeso Do allow them to flow through the organisation
• Stories are for tellingo Don’t see feedback as items to be processedo Do see feedback as stories to be shared
• It’s not how many stories you haveo It’s how you use them
How else could you involve people?
• Print out and pin up stories o and your responses
• Staff and patient newsletters• Widget on staff intranet or public website• Department meetings• Our scheduled reporting
o To boards, non execs etc
Make patient stories an everyday part of your culture
More help and information
• Patient Opiniono https://www.patientopinion.org.uk/info/subscriber-help o Or call or email us
• Slideshareo http://www.slideshare.net/patientopinion
What’s your story?
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