Web Telco System v1.0

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Version1.0 Page 1 of 27

Web Telecommunication System

(Complete Solution for Telco service provider)

Web Telco System (CRM)

Copyrights 2006 GUSV Technologies Inc, VA USA

System Over View Document V.1.0


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Web Telecommunication Software(Complete Solution for Telco service provider)


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Table of Content

Web Telco System (CRM)...........................................................1

Web Telecommunication Software .............................................................................................2 1. Web Telco System Software Info ............................................................................................4

1.1Advantages........................................................................................................................4 1.2 High Level Flow Diagram (Telco System) ........................ ........................... .......................71.3 Module Details...................................................................................................................13

1.3.1. Master Setup..............................................................................................................131.3.2. Customer Details........................................................................................................141.3.1.7.Product Details.........................................................................................................151.3.1.8. Tenant Details ........................... .......................... ........................... ......................... 151.3.2. Enquiry Master/Detail/Follow-up ......................... .......................... .......................... 161.3.3. Sales Order.................................................................................................................18

1.3.4. Work Order ........................ .......................... ........................... .......................... ........191.3.5. Telco Leasing company details:................................. ........................... ..................... 22Telco System Trunk Details ........................... .......................... ........................... ................ 241.3.5. Billing ....................... ........................... .......................... ........................... ..................261.3.6. Reporting ....................... ........................... .......................... ........................... ............26

2. System Requirement ......................... .......................... ........................... ........................... ..273. Cost Benefit Analysis...........................................................................................................274. Conclusion ........................... .......................... ........................... ........................... ................27


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1. Web Telco System Software InfoWeb Telco Software is a Proto-Type model based on the Conceptual business model of

Telecommunications service providers, which suits any type of small/Large scale

telecommunications service providers serving products like

Gige E

Layer 1

Layer 2

Peering

Data Center

Etc

This Application suits and can be customized depending on the requirement of the individual

business model of those service providers company around the world.

WEB TELCO SYSTEM encapsulates the following modules, which constitute the basis for thebusiness of Telecommunication service provider. This application is the replacement software forthe following module, which in presence situation the each Telco providers have to invest in the

following modules individually to run the day-today business activity. In order to develop anddeploy the following module would cost millions of dollars; where as the WEB TELCO

SYSTEM provides most of the functionality as a package of one. This suits any type of Telcoservice providers in the world. The cost of investing in this software is just only 20% of the overall cost of existing different type of software. Most of all, this software uses single entity object

(OrderID) which flows through out the application modules to track down the nature of the

ORDERID at any point of time, which help the management come to a decision on that specific

ordered.

1.1Advantages

Enquiry (CRM): In most of the companies have different softwares like

SIEBEL/or CUSTOM third party application to take care of the daily customer

enquiry or Help desk type of services and in-turn transform those data for thesales order processing, where as WEB TELCO SYSTEM includes that as the partof the Proto-type model, which suits and replaces the software which they are

using currently. This proto-type model also provides the follow-up measures

techniques, which increase the productivity of company in converting the slowmoving Enquiry into a successful Sales Order for further processing. This follow-

up measures are most important part of the daily manual process by the employeeof a company to maintain the target of sales by each employees, where as theTelco system provides the part of the software. To implement this functionality

in any company would cost more manual interventions, time and money to turn

up the slow moving Orders to a real Sales order for the business growth.


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Sales Order (ERP): In most of the companies uses /or have different ERP

packages to work around this scenario of sales order processing. Which costsmore in implementing the specific module from third party ERP package. Whereas WEB TELCO SYSTEM provides that as a part of the application. The outputof the Enquiry module is the input for this sale order processing and also the

intermediate module for the enquiry and also the work-order processing module.

Work Order (ERP/Custom): In most of the companies uses/or have customizedapplication to establish a scenario of Work-order processing, where as WEBTELCO SYSTEM provides that as the part of the software model and gathers the

input information of the sales order processing for further processing. In this

module the real time hardware/and software implementation process tracking isconsidered to get the ASR (Access service request) to work for the customer.This module helps the IP Engineers, Telco technicians and other technical worker

to transform the ASR (Access Service Request) into the real time two-pointservice for the customers. This module also reveals the real world N number of

physical connection required to implement the two-point service request for a

customer and also help the Technicians to update the day-today activity ofservice connections required for the ASR. This Updated information by thetechnicians helps the High and Middle level management to decide on the

companies inventory requirement, lease connection requirement to complete the

process of ASR to the stage of Billing. This module considered those types of physical connections required for the ASR is called TRUNK and further

classifies that into on-site/or off-site trunks. To track down the activity of the realtime technicians in implementing the two-point ASR service, WEB TELCO

SYSTEM provides the follow-up measures functionality, which shows the actual phases of the ASR process. To implement this functionality in any company

would cost more manual interventions, time and money to turn up the slowmoving Orders to a real Sales order for the business growth and also increasesthe productivity of the Technicians.

Telco Leasing Company (ERP/Custom): The concept of leasing company

comes to the picture, when the work-order processing is moving towards the two-point service program. Those leasing companies (Third party services lines)

activities are monitored and transformed while installing the service lines for thecustomers. WEB TELCO SYSTEM provides feasible module to track down the

Telco leasing company activities, Accounts payable, SLA , and monthlyCharges..Etc. This module is inter-related to companies TRUNK system andgives the complete distinguish of on-site and off-site trunck lines for achieving

the two-point connection and also gives the cost based analysis at any point of

time to achieve the customer ASR connection. By using this module management


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can determine the inventory available/required for the ASR at any point of time.

Billing (ERP/Custom):In most of the companies uses/or have different type ofERP package for Billing and accounts payable to leasing companies, where as

the WEB TELCO SYSTEM provides that as a part of the system and reduces thecost of implementing the billing system using other modules and manual

Interventions. The input for this module is gathered once the work-order processis in completed stage and records the information required for further billing

process.

At nutshell: WEB TELCO SYSTEM provides complete all-in one customsolution for any telecommunication service providers at one POC (Point of

contact) level. To implement this into any company will cost less than 10% of

over all time required for all the modules to deploy individually using differentSoftwares like SEIBEL/ERP/CUSTOMetc.

Features: The Complete flow of this software starts right at this General

Enquiry module and goes down to billing module. All these modules are

inter related and exchanges data between them at any point of time. Thefollowing are the major features of this Accounting software.

1. Web-based software (ASP.NET).

2. AJAX Technology.3. Simple Navigational Tool-Bar at all level.

4. User Friendly data entry forms.5. Consistency in Data inputs and outputs.

6. Maintenance cost is much less than the maintaing all other modulesindividually.

7. Total SDLC (system development Life cycle) is with in the 10% of the overall productivity of the company.

8. Easy to maintain and not required much manual interventions.

9. Each module is independent, if required.

10. N number of Transactions entry at any Point of time.11. Follow-up measures techniques at any point of time at Order level.

12. Top-Down Security features viz., each module can be assigned to any userand in-turn can be assigned to different user by the main user at transaction

level.


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1.2 High Level Flow Diagram (Telco System)The Complete flow of this software starts right at this External entity Called Customer

Enquiry, which can be either fresh enquiry for the service or an existing service enquiry. If the

customer request for the details relating to his existing service may be re-directed to Help-Desksystem and its a new enquiry service then the process of Telco system starts.

The High Level Data Flow diagram stages into two Level Main Process viz.,

Enquiry Process (Diagram.1.0)

Sales Order Process (Diagram.2.0)

Both these processes shares initial Values of ORDERID created at the time of new enquiry and passes through each sub-process of the main Level process. The process flow of the above to

high-level process is diagrammatically explained in the flowing 2 diagrams.

Diagram.1.0

Date: 05/12/2008

Version: 1.0

Telco High Level

Process Overview

Customer

Enquiry

New

Customer

N

Help Desk

Enter Enquiry

Update Order

Enquiry

Follow-up

Continue

A

Y

Close

Enquiry

Follow-up

SLA

Agreed

Close

N

Enter WorkOrder

WorkOrder

Follow-upPending

ContinueB

Y N

N

A

N

N

Pending

OrderId

OrderId

Stage -1 High Level Data Flow Diagram

GUSV Technologies Inc, VA USA


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Enquiry Process (Diagram.1.0): The stage-1 level process encapsulates the other sub-levelprocess and also they shares ORDERID as the unique identity key at each level of their internal

sub-process. The functionality of the enquiry process and their internal sub-level process isexplained in the following table:

Main Level Process Sub-Level Process Description

Enquiry Process Create Enquiry a). Initially creates an Enquiry Id

and also pass the controlautomatically to create the initialOrder Id for the Sales Order

process, which is the Stage-2

Level of the High Level DataFlow process. This process also

gathers all the related CustomerInformations required for

further process.

Update Enquiry b). If any of the Informations

are not entered initially for thatspecific Enquiry ID and Order

ID, this process allow the user toUpdate the required information

for further process.

Follow-up Enquiry c). Based on the informations

obtained from the above twosub-level of process is further put

into the Technique of Follow up

measures, which is the uniquemodules included in the WEBTELCO SYSTEM. In this

Technique, each step are

benchmarked and followed upcarefully by the user to convertthe Enquiry Level customer to

the valid Sales Order customer

entry. It also allows themanagement to establish and

monitor the Level of follow-upto success Level.


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SLA process d). Once the Fallow-up process

attains the 100% success Level,the process of Service level

(SLA) agreement is obtainedfrom the Customer to initiate thetwo-point Installation process.

Work-Order Process e). Once the SLA (Service level

agreement) is approved by thecustomer, the Work-Order is

created and assigned to thespecific Technicians. In this

process also, the Enquiry ID and

OrderID, created in the first sub-

level is transformed back to thislevel.

Work-Order Follow-up f). Based on the informations

obtained from the above sub-level process is subject to realtime installation of the two-point

lines by the Technicians. Thesteps and the connections used

(TRUNKS) in each stage of this process are entered by the

Technicians in real timeenvironment. This information

helps the technicians and the

management to determine thenext level of operations and alsoother related High-level

decisions are made to completethe process of ASR (Access

service request).

Mater-Setup Process g). This process information istotally independent of the abovesub-level process, but mandatory

for the Telco system to use those

informations for further MIS process. This process

informations is related to thecompanys basic fundamentalinformation like products,

Employee, department,


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Available trunks and their status.

This basic informations aregathered at each sub-level

process explained above.

Sales Order Process (Diagram.2.0): The stage-2 level process encapsulates the other sub-level

process and also they shares ORDERID as the unique identity key at each level of their internalsub-process. The functionality of the Sales Order process and their internal sub-level process is

Explained in the following table:

Main Level Process Sub-Level Process Description

Sales Order Process Work-Order process a). Once the Work-Order attains

the stage of 100%, the Salesorder details are Updated withthe status of the two-point

connection.

Order shipping b). In this stage the notification

about the Sales order completion

and the Installation details areshipped to the customer for final

SLA agreement for the furtherprocess.

Create Billing Account c). Once the Sales Order detailsare updated, the Billing account

informations are createdsimultaneously to start the initial

process of Billing.

Start Billing d). Finally the Billing systemswhich is the part of the WEBTELCO SYSTEM gathers and

process invoicing.

Trunk Maintenance e). This module, which is used at

the time of Work-Order process by the technicians for fixing thetwo-point are established and

maintained by the technicians toupdate the available status of theTrunk. The addition or deletion


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or updation of the Trunk and

sub-trunk details is done at this place by the technicians. In this

trunks process the On-net andOff-net trunks are establishedand maintained at each stages of

the work-order process.

Telco Leasing Company f). The picture of leasingcompany arises, when you need

a third party off-net line for thetwo-point connection in order tocomplete the process of work-

order. In this process the

management gathers and decidesthe Telco company details for the

two-point installation and draw anegotiation with the Telco

company in regards to themonthly charges, type of

linesetc. The informationgathered at this point istransformed into Accounts

payable and Telco SLA level

process. The maintenance of theTelco Leasing information is

crucial for the process of Salesorder. The Trunks which are

belongs to the Telco Leasingcompany are Updated in the

TRUNK maintenance process.

Which forms the complete Telconet-works of the company

including on-site, off-net,

routers, ip addressetc.

Mater-Setup g). Building and Tenants processinformation is totally

independent at this stage and

includes informations likeConnection pertaining to thespecific Building and the

Tenants informations, which are

in turn used by the managementto further extend the Sales

besides Enquiry details. This


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Building and Tenant

informations is mandatory forthe Telco system to use those

informations for further MISprocess.

Diagram.2.0

Stage -2 High Level Data Flow Diagram

GUSV Technologies Inc, VA USADate: 05/12/2008

Version: 1.0Telco Process Overview

WorkOrder

Follow-up

WorkOrder

Completed

Pending

Ship OrderInformation

Process OrderDetails

Update

Trunck Details

Enter Trunck

Details

C

Process

Billing

B

N

Billing Process A/cInformation

StartBilling

C

OrderId

OrderId


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1.3 Module DetailsWeb Telco Software is a Telecommunications service provider, which suits any type of

small/Large scale telecommunications service providers. This multi-user Web based systems

consists of the following Main modules and each main module is sub-divided further intodifferent modules based on the Process level. The each module has two or more screens at the

operation point of view like Add, Edit, Show, and Lookupetc. The following are the MajorMain menus:

Master Setup

Sales Enquiry

Sales Order

Work Order

Telco Lease Company

Trunk Details

The details of all the Main and sub-menu functionality is explained using Diagrams flowof Data and functional over view. etc.

1.3.1. Master Setup

T e l c o M a s t e r S e t u p

Web Telco systems main Entry point is Customer Enquiry form, where as these setup modules

are also considered to be an another main point of entry point for the system to operate and

produce a valuable results based on the setup variables. These modules uses different global

variable which are commonly used in all the major functional areas, in order to generate andproduce results at any point of time. These setup modules variables also help the management to

get their data based on the assigned values. Hence the system to function efficiently at all timerequired these setup variables to be filled and maintained properly by the operation company. The


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following are the Main setup modules and their order of Executions/operations to be followed

before even really putting the system (Web Telco system) into function.

Department Type

Department

Employee

Building Type

Building

Tenant

Product

Customer

The above Setup modules are explained in detailed below, but he order may vary due the

important of the modules in the system.

1.3.2. Customer DetailsThis Customer module includes all the Data elements, which are referred in Sales Enquiry and

Sales Order modules. The value in this screen establishes a New and Existing Customer details atthe Level of two-point Connection. These screen variables are entered at the time of Enquiry

process and passed on to the sales order process module to create an Order Id and tagged as a

FUTURE order, still the enquiry gets converted completely into an order state. The followingDiagram C.1.0, C.1.1, C.1.2 explains the features of the Customer screen, which is the part ofMaster setup module.

Diagram C.1.0


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1.3.1.7.Product DetailsThis Product module includes all the Data elements, which are referred in Sales Enquiry details

and Sales Order Detail modules. The value in this screen establishes a New and Existing Product

details at the Level of two-point Connection and also are entered at the time of Enquiry Detail process and passed on to the sales order detail process module to create an Order details. Thefollowing Diagram P.1.0, P.1.1, P.1.2 explains the features of the Product screen, which is the

part of Master setup module.

Diagram P.1.0

1.3.1.8. Tenant DetailsThis Tenant module includes all the Data elements, which are required by the Building process.Where in this functionality explains the exact location of the Tenants and their relatedinformations which are required for the building screen functionality and this screen also

includes Add/edit/Show features and maintains the integrity constraints at all level of the process.

In Diagram T.1.0 and T.1.1 functionality are explained below:

Diagram T.1.0


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1.3.2. Enquiry Master/Detail/Follow-upThis Enquiry module is primary Entry point for this Telco system, where in the customer who has

requested for a new product to be installed, Will be gathered at this screen. The stage-1 level

process encapsulates the other sub-level process and also they shares ORDERID as the uniqueidentity key at each level of their internal sub-process. The functionality of the enquiry processand their internal sub-level process is explained in the process flow diagram of this document.

In this Master and detail the user gathers the information about the customer, Building, Employee

and Follow-up stage detailsetc. The following Diagram EQ.1.0, EQ.1.1, EQ.1.2 explains thefeatures of the Enquiry Master/Detail screen, which is the part of Transaction module.

Diagram EQ.1.0

T e l c o S y s t e m E n q u i r y M a s t e r A d d S c r e e n


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Diagram EQ.1.1

T e l c o S y s t e m E n q u i r y D e t a i l s A d d S c r e e n

Functional features of Enquiry Follow-ups Stage Detail Add screen

This screen feature is the important Telco System features, which enables the conversion of

Enquiry module into successful sales order for the company and also gives the option to purge the

enquiries, which are not successful sales order enquiries. This also helps the management togenerate an Employee wise, Date wise or region wise Enquiry or sales Order details based on thecompletion of the Enquiry stage percentage. Once the follow-up measures attains 100% level will

be programmatically communicated to the Enquiry master screen to update the filed Enquiry

stage Completed YN or users can Update those field manually based on the reports also.This module also has the features like Edit/show Enquiry stage details.

Diagram EQ.1.2

T e l c o S y s t e m S a l e s E n q u i r y F o l l o w - U p S t a g e A d d S c r e e n


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1.3.3. Sales OrderThis Sales Order module is subsidiary Entry point for Customers to enter into this Telco system,

where in the customer has requested for a new product through Enquiry screen. This

informations are gathered at this screen automatically or manually while creating Enquirydetails. The stage-2 level process encapsulates the other sub-level process and also they sharesORDERID as the unique identity key at each level of their internal sub-process. The functionality

of the sales order process and their internal sub-level process is explained in the process flow

diagram of this document. In this Master and detail screen, user gathers the information or systemautomatically transfers the following informations like customer, Building, Employee and

Follow-up stage detailsetc. The following Diagram SO.1.0, SO.1.1, SO.1.2, SO.1.3, SO.1.4explains the features of the Sales Order Master/Detail screen, which is the part of Transactionmodule.

Diagram SO.1.0

Diagram SO.1.1

T e l c o S y s t e m S a l e s O r d e r A d d S c r e e n


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Diagram SO.1.2T e l c o S y s t e m S a l e s O r d e r A d d S c r e e n . . C o n t

1 0

1 1

Diagram SO.1.3T e l c o S y s t e m S a l e s O r d e r D e t a i l A d d S c r e e n

1.3.4. Work OrderIn this module the real time hardware/and software implementation process tracking is considered

to get the ASR (Access service request) to work for the customer. This module helps the IPEngineers, Telco technicians and other technical worker to transform the ASR (Access Service

Request) into the real time two-point service for the customers. This module also reveals the realworld N number of physical connection required to implement the two-point service request for acustomer and also help the Technicians to update the day-today activity of service connections

required for the ASR This Work Order master and details records the each and every Line of

connection called TRUNK is recorded by the Technicians. The following Diagram WO.1.0,

WO.1.1, WO.1.2, WO.1.3 explains the features of the Work Order Master/Detail screen, which isthe part of Transaction module.


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Diagram WO.1.0

T e l c o S y s t e m W o r k O r d e r M a s t e r A d d S c r e e n

Diagram WO.1.2

T e l c o S y s t e m W o r k O r d e r D e t a i l A d d S c r e e n


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Diagram WO.1.3

T e l c o S y s t e m W o r k O r d e r D e t a i l A d d S c r e e n . . C o n t . .

Diagram WO.1.4

T e l c o S y s t e m W o r k O r d e r D e t a i l A d d / E d i t S c r e e n

Diagram WO.1.5

T e l c o S y s t e m W o r k O r d e r P r o c e s s S t a g e A d d S c r e e n

1

2

3


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1.3.5. Telco Leasing company details:Leasing Company arises, when the work-order processing is moving towards the two-point

service program requires a leasing company connection as Third party services lines and WEBTELCO SYSTEM provides feasible module to track down the Telco leasing company activities,

Accounts payable, SLA, and monthly charges..Etc. This module is inter-related to companiesTRUNK system and gives the complete distinguish of on-site and off-site trunk lines for

achieving the two-point connection and also gives the cost based analysis at any point of time to

achieve the customer ASR connection. By using this module management can determine theinventory available/required for the ASR at any point of time. This module deals only the Off-netservice line. The following Diagram TL.1.0, TL.1.1, TL.1.2, TL.1.3 explains the features of the

Telco Lease Company Purchase Order Master/Detail screen, which is the part of Transaction

module.Diagram TL.1.0

Diagram TL.1.1

T e l c o S y s t e m T e l c o L e a s e C o m p a n y M a s t e r A d d S c r e e n


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Diagram TL.1.2

T e l c o S y s t e m T e l c o L e a s e O r d e r D e t a i l s A d d S c r e e n - 1

Diagram TL.1.3

T e l c o S y s t e m T e l c o L e a s e C o n t a c t d e t a i l s A d d S c r e e n


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Telco System Trunk Details

Trunk Overview Diagram

The Telco trunk is classified into on-net and off-net trunks based on the usage of the companys

backbone trunk or Lease company trunk respectively. The above diagram explains theclassification.

Diagram

slno

Description

1 Services provided by the company to the customer2 Telco service provider main net work

3 Telco Major trunk

4 Telco sub-trunk

1

2

43


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The following Diagram TK.1.0, TK.1.1, TK.1.2 explains the features of the Telco Major/Sub

trunk screen, which is the part of Transaction module.

Diagram TK.1.0

Diagram TK.1.1T e l c o S y s t e m T r u n k L e v e l A d d S c r e e n

1

2

Diagram TK.1.2

T e l c o S y s t e m T e l c o M a j o r T r u n k A d d S c r e e n


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Diagram TK.1.3

T e l c o S y s t e m T e l c o S u b - T r u n k A d d S c r e e n

1

2

3

4

1.3.5. BillingWEB TELCO SYSTEM provides this module as a part of the system and reduces the cost of

implementing the billing system using other modules and manual Interventions. The input for this

module is gathered once the work-order process is in completed stage and records the informationrequired for further billing process. The following Diagram BIL.1.0, BIL.1.1, BIL.1.2 explainsthe features of the Telco Lease Company Purchase Order Master/Detail screen, which is the part

of Transaction module.

Diagram BIL.1.0T e l c o S y s t e m B i l l i n g A c c o u n t C r e a t i o n S c r e e n

1

23

4

1.3.6. ReportingThe reporting modules has all the type of reports as a internal package of the Telco system basedon the following primary global variables defined in the Telco master setup modules. Currentlysystem also allows the user to generate the report from the show details screen of each and everymodules of the Telco system.


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2. System Requirement Oracle 8.x or higher/SQL server 2000 or 2005

ASP.NET version 2005 or Higher

Windows NT/98/95

Novell NetWare

Iron speed Designer

Acrobat PDF

Microsoft Tools like XLS. etc

3. Cost Benefit AnalysisThe purpose of this cost benefit analysis is basically to determine if the project cost is

economically viable. The simplest way to do the cost benefit analysis for any Telco serviceprovider in and around the world is put in Nutshell for the users, who are willing to invest in this product. The following table shows the Cost benefit over the existing system available in the

market. This benefit is also estimated based on the Telco advantages mentioned earlier in thisdocument.

Current Market System Current Cost Telco System Telco system cost

Enquiry Module: SeibelDevelopment and maintenance

Market Value Includes this module 10% of the Total costof developing and

maintaining thismodule

Sales Order Module: ERP

package

Market Value Includes this module 10% of the Total cost

of developing andmaintaining this

module

Work Order Module: ERP

package


of developing andmaintaining this

module

Telco Purchase Order Module:

ERP


of developing andmaintaining thismodule

4. ConclusionThe Web Telco system can be developed for any Telco service provider based on their available

current system with slight change to the proto-type design. The requirement and development will

cost much cheaper than current softwares available in the market. The development of thissystem estimated to be less than 15 days of man-hour and the maintenance also cost less due to

the iron speed designed which contribute to error free development environment.

Web Telco System v1.0

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