“We know that communication is a problem, but the company is not going to discuss it with the...
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Transcript of “We know that communication is a problem, but the company is not going to discuss it with the...
“We know that communication is a problem,
but the company is not going to discuss it with the
employees.” Actual quote by an executive at a communications company
AgendaCommunications in Large Organizations
How We’re DoingThe Transition Communications Plan & Your
RoleQuestions & Suggestions
My PartCommunications in Large Organizations
Impress You With StatisticsUse At Least One Scientific TheoryGain Your Commitment To Great
Communications
Some Statistics
Estimated that miscommunication can cost an organization 25% to 40% of its annual budget
Estimated that 14% of each work week is wasted as a result of poor communication
A study of more than 2,000 senior executives and managers across the U.S. found that 94% of the participants identified "communicating well" as the most important skill for executives and managers to have in order to be successful today and tomorrow
Some Statistics
Gartner Group survey concluded that more than 80% of IT projects were "late, over budget, short of expectations, or simply undelivered" as a result of poor communication at the outset
Bottom Line
The bottom line for organizations is that poor communication slows productivity, reduces quality, can create turnover,
and can contribute to a negative culture/climate
Obligatory Scientific Theory
Herzberg’s Motivator-Hygiene Theory
“Structures, actions and policies within organizations can serve as either
motivators or demotivators.”
On The Flip Side
Research has shown, when employees are kept informed, they tend to be more satisfied with their jobs, exhibit a higher level of morale and are more motivated to be productive employees
Watson Wyatt study in 2003 found that a significant improvement in communication effectiveness was associated with an almost 30% increase in market value
Watson Wyatt Study
Employees want to know: Where are we headed? Why? WIIFM? (What’s in it for me?) How can I help?
Watson Wyatt Study
Managers want to know: How can I get all the work done? How can I meet my targets/goals? How can I get the most out of my people?
“Stuck in the middle with you?”
The dreaded “Bottleneck” – why? Turf protection Politics Managers aren’t communicators More important things to do Body odor
Communications Audit
Key Themes Consistency: Volume, Frequency, Message Some managers doing great – some….not Over/under filtering Delivery system problems (addresses,
mail boxes, communications rooms, etc.) Perception of wasted time
Communications Audit
Key Themes Managers can’t do it alone: Push/Pull Computer Access (CAT):
All online won’t get it done
Communication Is Important
One of our core values
We made a promise
Transition Team consensus
People are at different levels/places
The Big Finish
#2
Communication from one’s own manager creates 4X the employee support than
CEO Town Hall and 9X that of the company newsletter.
(Sorry, Vennie)
Plan Overview
Transition Team reporters
Plan components Newsletters Transition Talk updates Town Halls Web updates
Newsletters
Released shortly after each milestone date
Will be produced by Marketing Communications and distributed with enough hard copies for each staff member
Also sent to key Divisional partners from across the University
Transition Talk Updates
The primary printed source of timely information about all Transition Teams
Produced by Marketing Communications bi-weekly, beginning this week
Sent via e-mail to all supervisors within the Division
Distribute widely Discuss with staff Focus on the facts
Divisional Town Halls
Divisional Town Halls in January, April and July First one: January 28 in Kellogg
Center Auditorium APSA/APA staff at 10 a.m. Anyone at 1 p.m.
Departmental Town Halls
Will provide staff in new departments an opportunity to interact with their department head and get questions answered Open to everyone February schedule posted in the
Transition Talk for this week
Web Updates
New intranet site in development
In the interim, we will continue to add information to the Transition Team portion of the Future State Web site
The Supervisor’s Role
Timely, accurate information for staff
Increased face-to-face communications
Keep tabs on the pulse of your staff and make the Transition Teams aware of issues if they arise
If You Get Questions
You may not have the answers
Submit questions to the Transition Teams
Responses will be posted on the Web and included in the next Transition Talk update
Refer media inquiries to Marketing Communications Director Tony Frewen