VOLVO ON CALL · Volvo On Call system Volvo On Call is linked to the car's safety and alarm systems...

VOLVO ON CALL

VOLVO ON CALL

This document describes the functionality of the Volvo On Call sys-tem.

Development work is constantly in progress to improve our product.Modifications may mean that information, descriptions and illustra-

tions in this supplement differ from the equipment in the car. Wereserve the right to make modifications without prior notice.

2

VOLVO ON CALLVolvo On Call* 4

Getting started with Volvo On Call* 5

Comfort and control with theVolvo On Call app

6

Help with Volvo On Call* 6

Automatic collision alarm withVolvo On Call*

7

Emergency assistance with VolvoOn Call*

8

Help during a trip with Volvo On Call* 9

Remote unlocking and remotelocking with Volvo On Call*

10

Theft Notification with Volvo On Call* 11

Stolen Vehicle Tracking withVolvo On Call*

11

Remote vehicle immobiliser withVolvo On Call*

12

Customer service via Volvo On Call* 13

Send destinations to the car'snavigation system via a Volvo OnCall* service centre

13

Volvo On Call* markets 14

Volvo On Call* services per market 15

Volvo On Call* availability 16

Volvo On Call* abroad 16

Phone number for the Volvo OnCall* service centre

17

Prioritising between Volvo OnCall* service centre and emer-gency call centre

20

PIN code for Volvo On Call* 20

Buying or selling a car with VolvoOn Call*

21

Standby battery for Volvo On Call* 22

Personal information and VolvoOn Call*

22

TABLE OF CONTENTS

VOLVO ON CALL

VOLVO ON CALL

* Option/accessory.4

Volvo On Call*Volvo On Call1 provides direct contact to thecar as well as extra comfort and assistance24 hours a day.The functions are available via the Volvo OnCall app2 as well as the ON CALL button andthe SOS button in the car's roof:

For example, you can lock or unlock the car orcheck the fuel level directly on a phone via theVolvo On Call app. If an accident occurs,emergency assistance can be sent to the carin the form of e.g. ambulance and police.Roadside assistance can be called for lessurgent problems, such as a puncture.

NOTE

The SOS button must only be used in theevent of accident, illness or an externalthreat against the car and its passengers.The SOS function is only intended foremergency situations. Abuse may lead tosupplementary charges.

The Volvo On Call app and ON CALL but-ton can be used for all other services3,including roadside assistance.

Volvo On Call systemVolvo On Call is linked to the car's safety andalarm systems as well as other systems in thecar, such as locking and climate control. Thecar has a built-in modem for communicationwith a Volvo On Call service centre and theVolvo On Call app. GNSS (Global NavigationSatellite System) is used to locate the car.

Contact service centreTo contact a Volvo On Call service centre, usethe car's ON CALL button or the Volvo On Callapp. You can also call a Volvo On Call servicecentre.

NOTE

All calls with the Volvo On Call service cen-tre may be recorded.

Related information• Getting started with Volvo On Call*

(p. 5)

• Comfort and control with the Volvo OnCall app (p. 6)

• Help with Volvo On Call* (p. 6)

• Personal information and Volvo On Call*(p. 22)

• Volvo On Call* availability (p. 16)

• Phone number for the Volvo On Call* serv-ice centre (p. 17)

• Volvo On Call* markets (p. 14)

1 Availability depends on market.2 App functions vary between markets.3 The services vary between markets.

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VOLVO ON CALL

* Option/accessory. 5

Getting started with Volvo On Call*This article describes what you need to getstarted with Volvo On Call.

PreparationsVolvo On Call is a factory option, and thedriver should have downloaded the free-of-charge Volvo On Call app and tested it indemo mode before collecting the car from thedealer. This makes it possible to explore themajority of functions and provides informationon how the app is used.

Activation of Volvo On CallWhen the car is collected, the retailer acti-vates the Volvo On Call system and the ownerreceives an automatically generated PIN codefor Volvo On Call. This PIN code is used forsecurity reasons to identify the owner of thecar (or another approved person such as afamily member) and works like a car key.

Volvo On Call subscriptionFor the functions to work, the car must havean active Volvo On Call subscription.

The subscription is initiated in connection withthe purchase of the car when the system isactivated. The subscription has a time limit butcan be extended, and validity is marketdependent. Contact a Volvo dealer for assis-tance.

NOTE

Automatic Crash Notification, the SOSbutton and roadside assistance via the ONCALL button also work without a subscrip-tion.

Volvo ID and connecting the Volvo OnCall app to a carA Volvo ID is needed to use Volvo On Call.After having created a Volvo ID, the Volvo OnCall app needs to be connected to the car.

NOTE

Note that to be able to use the Volvo OnCall app, both the owner and the car haveto have valid Volvo On Call subscriptions.

Buying a used car with Volvo On CallWhen buying a used Volvo with Volvo On Call,it is important to delete data from the previousowner and add your own details to make theservice work. Visit a Volvo dealer for assis-tance.

Related information• PIN code for Volvo On Call* (p. 20)

• Buying or selling a car with Volvo On Call*(p. 21)



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VOLVO ON CALL


Comfort and control with the VolvoOn Call appVolvo On Call users have direct contact withtheir cars via the Volvo On Call app4.For example, it is possible to see whetherbulbs need to be replaced and whetherwasher fluid needs to be topped up. It is pos-sible to lock and unlock the car, check the fuellevel and show the nearest petrol station. Pre-conditioning can also be set and started by thecar's parking climate control or the engineremote start function (ERS5).

Volvo On Call app is updated regularly. Up-to-date information on available functions for dif-ferent car models can be found atvolvocars.com/intl/support.

The Volvo On Call app is available for iOS andAndroid. Download it for free from the AppleApp Store or Google Play.

Related information• Volvo On Call* (p. 4)

• Remote unlocking and remote lockingwith Volvo On Call* (p. 10)

• Getting started with Volvo On Call* (p. 5)

• Help with Volvo On Call* (p. 6)

Help with Volvo On Call*Volvo On Call can provide extra security andassistance if you have a puncture, yourengine breaks down or you have an accident.Volvo On Call not only offers additional com-fort and control via the app, but also a range ofauxiliary services via the SOS and ON CALLbuttons on the roof, such as emergency assis-tance in the event of an accident, theft warn-ing, roadside assistance and remote unlock-ing.

Related information• Automatic collision alarm with Volvo On

Call* (p. 7)

• Emergency assistance with Volvo On Call*(p. 8)

• Help during a trip with Volvo On Call*(p. 9)


• Theft Notification with Volvo On Call*(p. 11)

• Stolen Vehicle Tracking with Volvo OnCall* (p. 11)

• Remote vehicle immobiliser with Volvo OnCall* (p. 12)




• Volvo On Call* services per market(p. 15)

4 Requires that both car and mobile device have mobile coverage or other Internet connection.5 Engine Remote Start is available on certain markets and in certain models.

https://www.volvocars.com/intl/support

VOLVO ON CALL


Automatic collision alarm withVolvo On Call*If a collision occurs, the car reports this auto-matically to a Volvo On Call service centre, orclosest emergency call centre, which cansend out emergency assistance.

Volvo On Call Service Centre6

When the car's safety system is triggered, e.g.in an accident in which the activation level isreached for the seatbelt tensioner or airbags, asignal will be automatically sent to a Volvo OnCall service centre. The following will occur:

1. A message, containing car position, etc., issent automatically from the car to a VolvoOn Call service centre.

2. The Volvo On Call Service Centre thenestablishes verbal contact with the car'sdriver and tries to find out the extent of thecollision and the need for help.

3. The Volvo On Call Service Centre thencontacts the necessary assistance (police,ambulance, towing, etc.).

If verbal contact cannot be established, theVolvo On Call Service Centre contacts the rel-evant authorities that assist with appropriateaction.

Prioritise public emergency number6

It is possible to set up the system so that thecar phones a public emergency call centreinstead of a Volvo On Call service centre. Seethe separate instructions.

Closest emergency call centre7

When the car's safety system is triggered, e.g.in an accident in which the activation level isreached for the seatbelt tensioner or airbags, asignal will be automatically sent directly to theclosest emergency call centre. The followingwill occur:

1. The emergency call centre establishes ver-bal contact with the car's driver and triesto find out the extent of the collision andthe need for help.

2. The emergency call centre sends the nec-essary assistance (police, ambulance,towing, etc.).

Emergency numberWhen the collision alarm is activated the sys-tem attempts to establish contact with thecountry's Volvo On Call service centre. If thisis not possible, then the call is routed to thedesignated emergency number for the areawhere the car is located.


• Prioritising between Volvo On Call* servicecentre and emergency call centre (p. 20)









• Volvo On Call* abroad (p. 16)

6 Applies to Volvo On Call markets of type A.7 Applies to Volvo On Call markets of type B.

VOLVO ON CALL


Emergency assistance with VolvoOn Call*Press the SOS button to contact a Volvo OnCall service centre, or the closest emergencycall centre in an emergency situation.

Volvo On Call Service Centre8

To summon help in case of illness, externalthreats to the car or passengers, a Volvo OnCall service centre can be alerted manually bydepressing the SOS button for at least2 seconds. A Volvo On Call service centre isnotified, advised of the car's position andattempts to establish verbal contact with thedriver to agree on the type of assistancerequired.

If verbal contact cannot be established, theVolvo On Call Service Centre contacts thenecessary assistance (police, ambulance,recovery, etc.) to help with the appropriateaction.

Prioritise public emergency number8

It is possible to set up the system so that thecar phones a public emergency call centreinstead of a Volvo On Call service centre. Seethe separate instructions.

Closest emergency call centre9

To summon help in case of illness, externalthreats to the car or passengers, the closestemergency call centre can be alerted manuallyby depressing the SOS button for at least2 seconds. The necessary assistance (police,ambulance, towing, etc.) can be determinedvia verbal contact.

NOTE



Emergency numberWhen the collision alarm is activated the sys-tem attempts to establish contact with thecountry's Volvo On Call service centre. If thisis not possible, then the call is routed to thedesignated emergency number for the areawhere the car is located.

The ON CALL - and SOS buttons can bedeactivated when the car's electrical system isin ignition position I, II or if the engine is run-ning:

1. Press Settings.

2. Press Communication Volvo On Call.

3. Select SOS/On Call button lock to deac-tivate.


• Prioritising between Volvo On Call* servicecentre and emergency call centre (p. 20)



• Automatic collision alarm with Volvo OnCall* (p. 7)





8 Applies to Volvo On Call markets of type A.9 Applies to Volvo On Call markets of type B.10 The services vary between markets.


VOLVO ON CALL




Help during a trip with Volvo OnCall*If you have a puncture, run out of fuel or yourbattery is discharged, for example, you cansummon assistance with the ON CALL but-ton or the Volvo On Call app.If you hold down the ON CALL button in theroof for at least 2 seconds, verbal contact willbe established between the Volvo On Callservice centre and the driver. The aim of this isto agree on what assistance is required.

You can also phone the Volvo On Call servicecentre, but the car has to be online for theoperator to be able to view the car's statusand position.

NOTE



The ON CALL and SOS buttons can be deac-tivated when the car's electrical system is inignition position I, II or if the engine is running:

1. Press Settings.


3. Select SOS/On Call button lock to deac-tivate.

A separate subscription may need to be takenout for the roadside assistance service.










11 The services vary between markets.


VOLVO ON CALL


Remote unlocking and remotelocking with Volvo On Call*The car can be unlocked remotely via theVolvo On Call service centre. It can also belocked and unlocked using the Volvo On Callapp.

Remote Door Unlock via a Volvo OnCall service centre12

If the car's remote control key has been lost orlocked in the car, it is possible to remotelyunlock the car within the next 5 days assistedby the Volvo On Call service centre.

1. Contact a Volvo On Call service centre (viathe Volvo On Call app or phone).

2. When the Volvo On Call service centre hasverified the car's owner or other author-ised individual using the PIN code, anunlocking signal is sent to the car accord-ing to agreement.

3. Press gently once on the rubberised pres-sure plate underneath the boot lid/tailgatehandle to unlock the car.

> Now all doors can be opened as nor-mal.

NOTE

If the rubberised pressure plate on the bootlid/tailgate is not depressed within a cer-tain time, predetermined by a Volvo OnCall service centre, the car will be lockedagain.

NOTE

If, for example, the car is parked in a park-ing garage, the remote unlocking functionmay possibly be limited due to poor recep-tion.

Locking/unlocking using the Volvo OnCall appStatus for all doors and windows is shown.The driver can lock and unlock the carremotely for up to five days after the car hasbeen locked. For security reasons, a passwordis required for your Volvo ID when the car isunlocked via the Volvo On Call app.

Related information• Comfort and control with the Volvo On

Call app (p. 6)










12 Applies to Volvo On Call markets of type A.

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VOLVO ON CALL

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Theft Notification with Volvo OnCall*When the car's alarm is activated, the carowner receives a message to the phone num-ber registered with the dealer and then apush notice to the Volvo On Call app.If the alarm is not switched off within a shortperiod, an operator at a Volvo On Call servicecentre is automatically alerted13. The operatorattempts to contact the car owner by phone. Ifit turns out that the car is being used by anunauthorised person, tracking can be started.The police are then linked in.

If the alarm is switched off using the remotecontrol key, the service is cancelled.


Call app (p. 6)










Stolen Vehicle Tracking with VolvoOn Call*14

If car theft is suspected, contact a Volvo OnCall service centre via the Volvo On Call appor a phone call to attempt to locate the car.If theft or other unauthorised use of the carhas been discovered, then the car's owneralong with the police and the Volvo On Callservice centre agree that the car should betraced. The Volvo On Call service centre sendsa message to the car to determine the car'sposition. Following which, the police or otherauthority are contacted.

NOTE

This also applies if the car was opened andstolen with the associated key.

NOTE

A condition for the car to be tracked is thatthe matter is reported to the police. VolvoOn Call will only give information to thepolice.

13 Does not apply to Volvo On Call markets of type B.

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VOLVO ON CALL


Related information• Phone number for the Volvo On Call* serv-

ice centre (p. 17)










Remote vehicle immobiliser15 withVolvo On Call*In the event of car theft an immobiliser canbe activated remotely16.If the car has been stolen then the owner cancontact a Volvo On Call service centre (viaphone or the Volvo On Call app) or the authori-ties.

NOTE

This also applies if the car was opened andstolen with the associated key.

After having been in contact with the authori-ties, the Volvo On Call service centre deacti-vates the remote control keys in order to pre-vent the car from being started. A deactivatedcar can only be restarted by contacting theVolvo On Call Service Centre and when therequired verification with PIN code has beenapproved. Following which, the Volvo On Callservice centre performs activation of the car.

Related information• Phone number for the Volvo On Call* serv-

ice centre (p. 17)









14 Does not apply to Volvo On Call markets of type B.15 Applies to certain Volvo On Call markets of type A.16 Only where legislation permits and in cooperation with the proper authorities.

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VOLVO ON CALL

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Customer service via Volvo OnCall*17

Press the ON CALL button for answers togeneral customer questions.For questions on using the car, the ON CALLbutton can be used to make contact with aVolvo On Call service centre. An operator isavailable to answer 24 hours a day.

Other ways of contacting the Volvo On Callservice centre are to use the Volvo On Call appor phoning.


Call* (p. 7)










Send destinations to the car'snavigation system via a Volvo OnCall* service centreContact a Volvo On Call service centre tohave destinations sent directly to the car'snavigation system18.Press the ON CALL button in the car's roof forhelp with finding e.g. a restaurant, a hotel, aworkshop, a tourist attraction or another desti-nation. An operator sends the destination tothe car, and the destination can be added asan intermediate destination or destination inthe centre display.

It is possible to ask the operator at the VolvoOn Call service centre for several destinationsduring the same call. However, they will besent to the car one at a time.


Call* (p. 7)





17 Does not apply to certain Volvo On Call markets of type B.18 Applies to certain markets and cars with Sensus Navigation*.

VOLVO ON CALL




• Customer service via Volvo On Call* (p. 13)




Volvo On Call* marketsThe market types which have Volvo On Callare listed below. Not all services are availabledue to market type. The services that areavailable per market are described separatelyand are shown in the description of eachservice.

Market Market type

A B

Albania X

Belgium X

Bosnia-Herzegovina X

Brazil X

Bulgaria X

Cyprus X

Denmark X

Estonia X

Finland X

France X

Greece X

Ireland X

Iceland X

Italy X

Market Market type

A B

Canada X

Kazakhstan X

China X

Croatia X

Latvia X

Lithuania X

Luxembourg X

Macedonia X

Malta X

Moldova X

Montenegro X

Netherlands X

Norway X

Poland X

Portugal X

Puerto Rico X

Romania X

Russia XA

VOLVO ON CALL

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Market Market type

A B

Czech Republic X

Germany X

Switzerland X

Serbia X

Slovakia X

Slovenia X

Spain X

UK X

Sweden X

South Africa X

Turkey X

Ukraine XA

Hungary X

USA X

Belarus X

Austria X

A Volvo On Call is not available in the Crimea.

Latest informationVolvo On Call is becoming available in anincreasing number of locations. Seevolvocars.com/intl/support or contact a Volvodealer for the latest information about whereVolvo On Call is available.



Volvo On Call* services per marketThe market types in which Volvo On Call ser-vices are available are presented below.

Services Markettype

A B

Volvo On Call app X X

Automatic Crash Notifica-tion

X X

SOS Emergency Service X X

Roadside Assistance X X

Remote Door Unlock via aservice centre

X

Theft notification via servicecentre

X

Stolen Vehicle Tracking X

Remote Vehicle Immobilisa-tion

XA

Customer service X XB

Send destinations to thenavigation system via a serv-ice centre

XA

A Only certain Volvo On Call markets of type AB Only certain Volvo On Call markets of type B


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VOLVO ON CALL


More information on the Volvo Carssupport pageVisit volvocars.com/intl/support for moreinformation on Volvo On Call services and appfunctions.



Volvo On Call* availabilityTo save the battery, the Volvo On Call systemis programmed to shut down when the car isnot used for long periods.Volvo On Call is fully available for 3 days andhas limited availability during the following 14days, when the system is connected to thenetwork one hour at a time. After 17 days, thesystem is disconnected to save the batteryand is fully available again as soon as the car isstarted.

WARNING

The system's services only work in areaswhere Volvo On Call partners have mobilecoverage and on markets where Volvo OnCall is available.

Just as with mobile phones, atmosphericdisturbances or sparse transmitter cover-age may lead to connection being impossi-ble, e.g. in sparsely populated areas.


• Standby battery for Volvo On Call*(p. 22)


• Volvo On Call* services per market (p. 15)


Volvo On Call* abroadVolvo On Call services may vary when drivingbetween countries.When you press the SOS button you arealways connected to the Volvo On Call servicecentre in the market where the car is located.If there is no Volvo On Call service centre, theclosest emergency call centre is contacted.

When you press the ON CALL button you arealways connected to your home country'sVolvo On Call service centre.

However, in countries without roaming agree-ment, there are no Volvo On Call servicesavailable.

For more information, contact a Volvo dealer.




VOLVO ON CALL

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Phone number for the Volvo OnCall* service centre

Country Dialling in home country Dialling abroad

Albania +385 162 698 40 +385 162 698 40

Australia 1800 186 586 Not applicable

Belgium 02 773 62 22 +32 2 773 62 22

Bosnia-Herzegovina +385 162 698 40 +385 162 698 40

Brazil 0800 70 775 90 Not applicable

Bulgaria +359 291 146 +359 291 146

Cyprus +357 777 724 33 +357 777 724 33

Denmark 070 21 50 53 +45 702 150 53

Estonia 80 07 777 +372 602 23 65

Finland 09 374 77 310 +358 9 374 77 310

France 0810 800 454 +33 1 49 93 72 79

Greece +30 210 9988 199 +30 210 9988 199

Ireland 01 637 36 50 +353 1 637 36 50

Iceland +354 515 70 00 +354 515 70 00

Italy 02 266 29 271 +39 02 266 29 271

Canada 855 399 4691 +1 855 399 4691

Kazakhstan +7 495 212 24 68 +7 495 212 24 68

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VOLVO ON CALL

18


China 400 606 1635A +86 40 606 1635A

Kosovo +385 162 698 40 +385 162 698 40

Croatia +385 162 698 40 +385 162 698 40

Latvia 800 070 77 +371 661 008 21

Lithuania 8 800 100 18 +370 521 650 10

Luxembourg (customer centre in Belgium) +32 2 773 62 22 +32 2 773 62 22

Macedonia +385 162 698 40 +385 162 698 40

Malta +356 255 925 64 +356 255 925 64

Moldova +373 225 789 13 +373 225 789 13

Montenegro +385 162 698 40 +385 162 698 40

Netherlands 020 851 22 78 +31 20 851 22 78

Norway 800 30 060 +47 22 32 39 50

New Zealand 09 975 1948 +64 9 975 1948

Poland +48 22 537 43 43 +48 22 537 43 43

Portugal 800 206 670 +351 219 429 107

Puerto Rico 855 399 4691 +1 855 399 4691

Romania 313 200 200 +36 145 844 47

Russia +7 495 212 24 68 +7 495 212 24 68

Switzerland 044 283 35 70 +41 44 283 35 70

VOLVO ON CALL



Serbia +385 162 698 40 +385 162 698 40

Slovakia +421 258 252 186 +421 258 252 186

Slovenia +385 162 698 40 +385 162 698 40

Spain 091 325 55 09 +34 91 325 55 09

UK 0800 587 9848 +44 20 860 39 848

Sweden 020 55 55 66 +46 31 518 335

South Africa 0800 698 6586 Not applicable

Czech Republic +420 800 050 296 +420 296 787 297

Turkey 444 4 858 +90 212 356 13 17

Germany 089 208 018 747 +49 89 208 018 747

Belarus +7 495 212 24 68 +7 495 212 24 68

Ukraine 0800 303 555 +380 444 950 078

Hungary 06 80 200 269 +36 1 345 17 75

USA 855 399 4691 +1 855 399 4691

Austria +43 1 525 03 6244 +43 1 525 03 6244

A The phone number does not apply to the Information and concierge service or roadside assistance.


• Volvo On Call* availability (p. 16)

VOLVO ON CALL


Prioritising between Volvo On Call*service centre and emergency callcentre19

Choose whether the car should phone theVolvo On Call service centre or the emer-gency call centre in an emergency.In cars with Volvo On Call20, it is possible toset whether the car should contact a Volvo OnCall service centre or the public emergencycall centre when the automatic collision alarmis triggered or when the SOS button ispressed.

The car's factory setting is to primarily contacta Volvo On Call service centre.

To change this:

1. Press Settings in the top view in the cen-tre display.


3. Select Prioritise public call center overVolvo call center if you want to contactthe public emergency call centre directly.

NOTE

When contact with a Volvo On Call servicecentre is given priority, more information istransmitted from the car and more exten-sive help can be given than if the publicemergency call centre is the primary con-tact. If contact with the service centre can-not be established, the car contacts thepublic emergency call centre instead.

If, on the other hand, the public emergencycall centre is given priority and it is notpossible to establish contact, no attempt ismade to reach the Volvo On Call servicecentre instead.


Call* (p. 7)


PIN code for Volvo On Call*For security reasons, a PIN code is used toidentify that a person is authorised to performVolvo On Call services in a certain car.The four-digit PIN code is generated automati-cally by a Volvo On Call service centre or anauthorised Volvo dealer. The code is sent tothe car owner to identify people who areauthorised to perform certain Volvo On Callservices.

Using a Volvo On Call PIN codeThe Volvo On Call PIN code is required for thefollowing services, for security reasons:

• Create link between the Volvo On Call appand your Volvo.

• Remote unlocking of your car via a VolvoOn Call service centre21.

• When you start tracking a stolen car via aVolvo On Call service centre21.

• When you create new app users for yourcar.

• When you cancel your Volvo On Call sub-scription via the app, e.g. when the carchanges owners.

19 Only applies to S60, S60 Twin Engine, V60, V60 Twin Engine and V60 Cross Country20 Applies to Volvo On Call markets of type A.21 Does not apply to Volvo On Call markets of type B.

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VOLVO ON CALL

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Forgotten or change of PIN codeIf the PIN code has been forgotten or needs tobe changed (e.g. when buying a used car withVolvo On Call), contact

• a dealer or

• Volvo On Call service centre21 via the ONCALL button, the Volvo On Call app or anormal phone call.

The new code is sent to the car owner.

Incorrect PIN code has been enteredfor the Volvo On Call app repeatedlyIf an incorrect PIN code has been entered tentimes in a row, the account will be locked. Anew PIN code must be selected in order to beable to use the app again and a new appaccount created by following the same proc-ess as when the previous app account wascreated.

Difference between a Volvo IDpassword and a Volvo On Call PINcodeThe password for Volvo ID is required to log into the Volvo On Call app. The PIN code forVolvo On Call is the four-digit code used forthe services referred to above. The PIN codeshows that the user is authorised.


• Getting started with Volvo On Call* (p. 5)



• Buying or selling a car with Volvo On Call*(p. 21)

Buying or selling a car with VolvoOn Call*After changing owner, it is essential to cancelthe Volvo On Call service.

Closing the Volvo On Call serviceContact a Volvo dealer in the event of changeof ownership in order to close the service. Thedealer cancels the subscription and the servicehistory is deleted. The service can also beclosed using the Volvo On Call app.

In the event of change of ownership it isimportant to reset personal settings and userdata in the car to the original factory settings.This is performed via the settings menu in thecentre display.

The owner should not change or delete theirVolvo ID when the car is sold. Volvo ID is per-sonal. On the other hand, the car ownershipand the link between the Volvo On Call appand the car must be terminated.

Change of owner when changingcountryWhen a car is purchased and imported to adifferent country, the owner should take careto visit a dealer in the country in which the caris purchased. They should then delete all cus-tomer data in their systems. In the country towhich the car is imported, the owner should

21 Does not apply to Volvo On Call markets of type B.

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VOLVO ON CALL


contact a dealer for help with starting theVolvo On Call service.

Starting the Volvo On Call serviceBuying a used car with Volvo On Call:

The new owner contacts their Volvo dealer,who transfers the time remaining on the sub-scription to the new owner. The dealer deletesthe previous owner's information unless thishas already been done. It is important that thecontact details are updated for Volvo On Callto work and that the previous owner does nothave access to Volvo On Call services in thecar.

The Volvo dealer notifies the new owner of thestatus of the car's Volvo On Call subscription.The new owner receives a personal, four-digitPIN code that is required for identification asthe owner (or other authorised person) and tobe allowed to access certain services. If theowner does not already have a Volvo ID, thisneeds to be created so that the Volvo On Callapp can then be connected to the car.


Call app (p. 6)

• PIN code for Volvo On Call* (p. 20)


Standby battery for Volvo On Call*If the main battery is de-energised then thestandby battery for Volvo On Call is used asbackup battery so that the system can still beused.The standby battery has a limited service life.When the battery needs service or replace-ment, a message, Volvo On Call Servicerequired, is shown in the driver display.

If the message remains, contact an authorisedVolvo workshop.


Personal information and Volvo OnCall*Personal data that are processed in connec-tion with the Volvo On Call service.Volvo Car Corporation is responsible for thepersonal data processed in connection withthe service. All processing is performed inaccordance with good practice and currentlegislation with regard to the processing ofpersonal data.

Purpose of the data processingPersonal data is used by Volvo Cars withcooperating partners, both within and outsidethe EU/EEA, in order to provide and developthe service.

What personal data are processed?The personal information that is processedwith regard to Volvo On Call comprises mainlyof the following three categories.

• Personal data that the customer providesin connection with activation of the VolvoOn Call and in other contacts with VolvoCars such as name, address, phone num-ber, type of service and its duration.

• Information is sent automatically from thevehicle when a certain event covered byVolvo On Call occurs. This type of mes-sage contains vehicle ID (VIN), the timewhen the service is used, type of service,whether the airbags have been deployed,whether the seatbelt tensioners have been

VOLVO ON CALL


deployed, current amount of fuel, currenttemperature inside and outside the vehi-cle, whether doors and windows arelocked or opened as well as the vehicle'slast six locations.

• Other information that can be linked to thecustomer includes phone calls with peoplein the vehicle, the service centre that sup-plied the service and records created bythe service centre operator.

Who may have access to the personaldata?Volvo uses subcontractors in order to providethe service. These subcontractors work onbehalf of Volvo Cars and may only processpersonal data to the extent required in order toprovide the service. All subcontractors arebound by agreements requiring them toobserve confidentiality and to treat personaldata in accordance with current legislation.

Screening proceduresThe personal data required to supply the VolvoOn Call service is stored during the agreementperiod and thereafter for as long as required inorder for Volvo Cars to fulfil its obligations inaccordance with the law and other statutes.Data generated during events covered byVolvo On Call is deleted 100 days after theevent occurred.

Correction and extracts from theregisterPrivate individuals are entitled to request thatinaccurate information be corrected and toobtain extracts from the register that showwhat personal data are being processed. Tocorrect personal data, please contact Volvo'scustomer service. A request for an extractfrom the register must be made in writing andbe signed by the applicant, and include infor-mation on name, address and customer num-ber. The request should be sent to:

Volvo Car Corporation

Personal data representative

Dept. 50090, HB3S

SE-405 31 Gothenburg

Sweden

Consent to the processing of personaldataBy activating the subscription in accordancewith what is stated in the instructions in thisdocument, the user agrees to the processingof personal data that is carried out in connec-tion with the Volvo On Call service.


VOLVO ON CALL · Volvo On Call system Volvo On Call is linked to the car's safety and alarm systems...

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