1 Continuing the Mission of the Sisters of the Little Company of Mary

Volunteer Newsletter Sept 2019

Message from Lynda Welcome to our spring newsletter! It’s been a long winter, with a lot of colds and flu around. We hope that you have managed to avoid them completely or are recovering quickly. The warmer days and gorgeous blossoms are coming!

It’s been a great few months with over 30 new volunteers commencing and some truly fantastic feedback coming in from the community about the valuable work you each do. THANK YOU for the difference you are making in people’s lives.

Progress on the new Calvary Adelaide Hospital has been streaming along and we are now recruiting for the volunteer Greeter role that will commence in January at the opening of the hospital. You can read all about it (and view that fantastic video that some of you make a cameo in!) on our brand new Calvary SA Volunteers webpage at www.calvarysavolunteers.org.au

We hope you enjoy the newsletter. If you have any feedback, please email lauren.moore@calvaycare.org.au

In this newsletter...

Volunteer Coordinator role

Calvary Adelaide Update

Message from Lea, Hospice Coordinator

New Greeter Role

CEO Magazine Interview with Martin Bowles

Patient Feedback

Volunteer Stories

Important Dates

Lea Lawrence—Hospice Volunteer Coordinator Hello to all the volunteers!

My role as the Volunteer Coordinator at Mary Potter Hospice has given me the great privilege to meet and work with an amazing team of individuals who are not only dedicated, but passionate to see all patients, families, friends and the staff in Mary Potter are well looked after.

They all abide by the Calvary values of Hospitality, Healing, Stewardship, and Respect when they attend their shift, and this is evident by observing them whilst they go about with their duties, whether they are in the family kitchen making sandwiches or talking with family members. Their beautiful caring nature shines through.

When I am out and about and tell people where I work, one of the first things they will say to me is how wonderful the staff and especially volunteers are and go on and tell me about their experience, or their friend’s experience in the hospice.

Each and every person who volunteers at Mary Potter Hospice really does make a difference to a positive experience for our patients when moving towards end of life. They also make a huge positive impact to the pa-tient’s families and friends in a very difficult time of their life.

I would like to leave you with a quote I read by Ann Richardson….

“We cannot change the outcome, but we can affect the journey”

Thank you for everything you do.

Lea Lawrence

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Volunteer Coordinator Role Dear teams,

This is to advise a restructure of Lauren Moore’s title and role description.

Lauren has been providing administrative support to the Mission team (Volunteer Service, Pastoral Care, Community Engagement projects, Director of Mission direct support) for the past 12 months.

In line with the expansion of the volunteer recruitment and engagement required for the new hospital, and our ongoing commitment to the maintenance of the volunteer program in all our hospitals, we are shifting Lauren’s role to a higher degree of focus on and active coordination of volunteer recruitment and engagement.

Lauren’s new title is “Volunteer Coordinator” and she will be reporting directly to our Volunteer Manager, Lynda McArdle.

Lauren is highly appreciated by our volunteers for her warmth, enthusiasm and personal support. This change in role focus gives her the opportunity to leverage these skills in the service of a growing organisational need.

The change to Lauren’s role will take effect from Monday 8th July.

Calvary Health Care Adelaide is proud to support the contribution of over 260 volunteers. The strength and success of our program owes much to the ongoing efforts of our Volunteer Services team and I thank them for their ongoing commitment, dedication and care.

Susan Holoubek

Final Mandatory Training Sessions We are holding our FINAL Mandatory Training Sessions in September.

If you have any concerns, questions or are unsure of your requirements, please

contact Lauren on 8405 3613 or via email at lauren.moore@calvarycare.org.au

Please note: You will have received an email or letter from the volunteer service

if you have been identified as not complete for your 2019 Mandatory Training.

Important Reminder

Police Clearances

This reminder is for those who have applied for an updated National Police Clearance this year.

Once you have received your new Police Clearance the volunteer service needs to view it in order to meet national and auditing standards. You can send us a picture/scan, make an appointment to come into the office

or post it in.

If you have not yet received your updated Police Clearance please let Lauren know.

Volunteer Video and

Website We now have our very own website,

dedicated to volunteering at Calvary

South Australia.

Recently we made a video with

interviews from our volunteers

Louise, Pich and Wayne. There are

also many familiar faces throughout

the video.

Thank you for all involved, the video is

wonderful and is currently being run

as part of our recruitment campaign

for the new Calvary Adelaide Hospital.

You can find the video at the below

link.

www.calvarysavolunteers.org.au

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Calvary Adelaide Update “You said” “We listened!”

Calvary Wakefield and Calvary Rehabilitation Hospitals are undergoing significant change as we plan and transition

to the new purpose-built Calvary Adelaide Hospital. Your participation in getting ready for the move is key to a safe

transition, and safe care provision for our patients and our staff and volunteers.

Sharing information with each other on out journey is one way we can achieve this!

Will we get training and orientation to Calvary Adelaide Hospital?

Yes! Training will be delivered in a 5 week period from November 19 to December 22 2019. All staff and volunteers

moving to Calvary Adelaide will receive a day of onsite training which will include orientation, facilities

management, evacuation and equipment. Training plans are in progress with the managers and the project team.

Any questions about your training, please ask your manager.

What will the wards be named?

These wards have been named after the founding sisters of Calvary South Australia and they are:

Level 6—ICU and CCU

Level 7—McCann Ward

Level 8—Potter and Mackillop Wards

Level 9—Hynes and Milne Wards

Level 10—Connery and Lynch Wards

Level 11—Reynolds and McCarthy Wards

If you have any questions please feel free to email CAH.Project@calvarycare.org.au

Will there be car parking and lockers for volunteers?

We have been advised that there will be lockers allocated to the volunteer service for our volunteers on shift that

day to use. There will also be a limited number of car parks dedicated for volunteers. The Project team are still

planning the best way for volunteer access to this parking.

Working with Children Checks 2020 You may have heard about new stronger and nationally consistent laws for people wanting to work or

volunteer with children in South Australia that came into effect on July 1 2019. The new Working With

Children Check (WWCC) means that anyone working with children will require a check by law. The checks

will be valid for five years, will be transferrable between jobs, and will align South Australia with new

national standards.

This means that all of our Calvary volunteers will be required to get a WWCC. We have been given until

July1st 2020 to ensure all of our volunteers are compliant.

We will keep you up to date with any news. For now you do not need do anything, but we will alert all

volunteers when the times comes to begin this process.

If you have any questions please do not hesitate to contact the volunteer service on 8405 3614.

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Short Term Vacancies We have the following short term shift vacancies arising due to illness and holidays. If you would like to experience a short stint in another area, at another hospital or at another time during the week, please let Lynda know and you can discuss! There is absolutely no pressure to do this, we very much appreciate the time and effort you already generously donate.

Site Area Shift day and time Dates

Wakefield Tibbits Ward (formerly Jay Ward)

Monday 8am – 12pm Mid October to Mid November

Wakefield Tibbits Ward (formerly Jay Ward)

Tuesday 9am – 1pm 17th September to 8th October

North Adelaide St Helens Ward Wednesday 10am – 2pm 4th September to 1st October

North Adelaide Day Surgery Patient Support

Friday 9am – 1pm 20th September and 8th October

North Adelaide Day Surgery Patient Support

Wednesday 9am – 2pm 4th to 25th September

North Adelaide St Helens Ward Friday 9.30am-2.30pm 20th September to 18th October

North Adelaide Medical Records Friday 10am-2pm 22nd November—10th January 2020

Central Districts Ward Patient Support Monday 10am – 3pm Now until end date to be advised

Central Districts Day Surgery Patient Support

Tuesday 8am—2pm 8th, 15th and 22nd October, 26th November and 3rd December

Our volunteer Greeter role, which will be based at the brand new Calvary Adelaide Hospital from January 2020, is now open for applications!

Location: Main Entrance, Calvary Adelaide Hospital, 120 Angas Street, Adelaide

Shift times: 8.00 – 11.00am, 11.00am – 2.00pm, 2.00 – 5.00pm

Days: Monday to Friday (excluding public holidays)

Duties will include

Welcome and greet patients and visitors to the Calvary Adelaide Hospital.

Guide or provide directions to patients and visitors to assist them in getting to their destination within the Hospital.

Answer non-clinical queries or direct to the appropriate staff member or area.

Provide information to patients and visitors on hospital and local amenities such as shops, cafeterias, rest rooms, taxis, car parking and public transport.

Confidently communicate and work with staff to ensure the non-clinical and support needs of patients and attending family/carers are met.

Assist with general activities and tasks that support the Volunteer Service.

Please feel free to pass on this information on to anyone you think may be interested in applying. All they will need to do is express their interest to CHCA-Volunteers@calvarycare.org.au or they can phone 8405 3614. They will then need to complete and return an application form prior to midnight on Sunday 15th September.

You will not need to complete a new application form if you are already a current Calvary volunteer. Please let us know if you are interested in this new and exciting role!

New Calvary Adelaide Greeter Role

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CEO Magazine Interview with Calvary National CEO Martin Bowles

The takeaway lesson from the career of Martin Bowles, National CEO of Catholic healthcare provider Calvary, is that it’s never too late to make a change. Until 2017, he served in the public sector for almost 40 years, working across New South Wales, Queensland and the Commonwealth.

Eventually, he reached the peak of public service during his time as Secretary of two federal departments. But after that, he made the move to the private sector, when he took on a leadership role with Calvary. 

The 134-year-old not-for-profit organisation follows a mission of offering “health care that really cares” across more than half of Australia. To achieve this, Calvary leverages its people and partners, though the most crucial element of success is the team Martin constructs around himself.

The CEO Magazine: A notable element of your career is that you’ve spent most of it in the public service. What inspired you to make the switch to the private sector? Martin: I spent a lot of time in different parts of the public service. I was Secretary of Immigration and then Secretary of Health. To be Secretary of a Department is the pinnacle of the public service, but you get to a point where you want to try something different, and I got to that point in 2017. So I decided I needed to try something different and see what that looked like.

Even in the public sector, back in the old days, I was running hospitals, so health care was close to my heart. Calvary, being a very mission- and values-based organisation, fitted with my worldview, so that’s how I ended up here.

Was it Calvary’s focus on mission and values that drew you to it? What made it different to the public service? I don’t know whether it was different necessarily. But what you learn about yourself over a long period of time is how you react in certain circumstances, and what drives you. What drives me is getting better outcomes, whoever you’re dealing with.

“What drives me is getting better outcomes, whoever you’re dealing with.”

As Secretary of Health, it was better outcomes for the Australian community as far as health care goes. In Calvary, it’s better health outcomes for the patients, residents and clients we care for. It’s being values-driven.

I like to say, I am my life’s experience. I’ve done a lot of different things, and I’ve learned a lot along the way – the good, the bad and the ugly. That’s what makes you the person you are. I saw Calvary, from a values perspective, as an organisation that fitted where I am and who I am.

Is there any particular element to it that you enjoy the most or inspires you the most? For me, it’s the people. It’s watching people and teams coalesce around ideas and thrive in that environment. When they feel they’ve got permission to be innovative and creative, and come up with different ways of looking at the same old issues, that’s always exciting.

“For me, it’s the people. It’s watching people and teams coalesce around ideas and thrive in that environment.”

You mentioned that Calvary was of interest to you because of a focus on its mission, its vision and its values. How do you work to represent the values of Calvary within your own role? I have a strong view that my words and my actions need to match. If I say one thing and do another, people will pick it up.

One thing about leadership – everyone is watching you. It’s not only the person at the top that staff watch; it’s multiple leadership levels throughout the organisation. Your people will watch for where you vary from what you actually say.

The other thing that goes with that is to watch and listen to what’s going on around you. Take some personal responsibility and make sure you’re bringing people in. Again, get back to authenticity around words and actions. Making sure that you’re not bigger than the system. We’re not owners of what we do, we’re stewards. I’ve got very strong views on that sort of thing

Calvary has a long legacy, a heritage going back to 1885. How does that heritage factor in to the organisation today? It goes back to that ‘mission’ as well. The Sisters of the Little Company of Mary (LCM) were formed in the UK in 1877 and they came to Australia in 1885. Six Sisters, on the SS Liguria, turned up in Sydney with nothing, so they could look after the poor, the vulnerable and the dying. And that’s what they did.

Over the next 134 years, the Sisters built an organisation that pretty much covers every facet of the Australian health care system. The selflessness, the determination, the grit to get out there and make tough decisions during that time has left us in a strong organisational position.

We still have close relationships with the Sisters, even though they’re not now in the same leadership roles. But they are pivotal to our thinking. We do things like a pilgrimage to the birthplace of LCM, in Nottingham in the UK.

You can really be inspired by listening to the stories of some of the Sisters from the 1800s through to today – the things they have done and the sacrifices they made for the betterment of patients, residents, clients and the broader community.

What would you say has been your greatest career achievement? Being a Secretary of a Department at the federal level was a pretty daunting experience sometimes. It’s phenomenal to get to a position like that, but the only reason you get there is because you’ve got a good team around you.

If you don’t have a good team, you just don’t have the opportunities to get there. And then to jump out of that world, to lead a national group that does the things that we do was pretty special.

So, there are many different points that I’d consider great achievements. Even simple things like making a difference in someone’s career; when they needed a hand up, you gave them a hand and they’ve gone on in leaps and bounds. Examples like that.

People I’ve worked with over the years and some you know you can see a spark in, but they just need an opportunity. So you give them one and that spark ends up running away – it’s great to watch. That’s what I really enjoy. It’s just how you build people, really develop them to be their best selves.

Excerpts and photograph originally published in CEO magazine

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Getting to know...

Sharon & Mocha Dog Therapy Volunteers

Sharon:

How did you get involved in the Calvary Dog Therapy program? I originally applied with Calvary for a volunteer administration position in January 2018. The Volunteer Manager, having seen my resume and my experience with dogs, asked whether I could help out with the Dog Therapy Program.

What has been your highlight whilst volunteering? There are many highlights. The staff that line up to see Mocha, the patients that say ‘you have made my day’ and patients that arrange to have their relatives visit at 10am on a Thursday just to see Mocha and I.

Hobbies? Spending time with my dogs, walking and training them. Trying to play golf and hiking.

Favourite movie or book? Movie – Grease & Mamma Mia

Next travel destination? Wilpena Pound, Flinders Ranges

Mocha:

How old is Mocha? 8 ½ years old

Favourite food? Roast Chicken

Favourite activity? Sleeping in front of the heater

Doesn't like? Being home alone

Favourite volunteering memory? Going in the lift (treats galore)

Call out for book donations Our Volunteer Library Trolley is looking for some large print books for our Calvary Wakefield patients to read.

If you have any large print books you would like to donate please contact the volunteer service at lauren.moore@calvarycare.org.au about where you can deliver them to/collection.

On Wednesday 26 June John Mahoney died peacefully in his sleep in his home.

John was a Volunteer Eucharistic Minister with Calvary who received his 5 year service award at this years Volunteer Week Luncheon. John was a great participant in all our Volunteer community

events, so will be well known to the team.

He was known very frequently to say to Stephanie Brabin, whose pastoral care team he supported, “Don’t thank me – it’s a privilege.”

He was a very faithful, humble, caring man.

Michael Shearer passed away on Thursday 08 August.

Michael joined our Biography program in early 2017 and completed several biographies.

Our Biography coordinator Anne saw Michael very recently and commented that even though he was an incredibly busy person, he still found time to attend every biography meeting, offer support to the team, and was always willing to

give things a go.

He was a very kind and caring gentleman.

Our thoughts are with their family and friends.

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Please make our newest

volunteers feel welcome!!

These volunteers have joined us since June

2019

North Adelaide

Spencer Briggs—Enquiry Desk

Tania E –Day Procedure Patient Support

Carmel P—Oncology

Darcy L—Enquiry Desk

Amy Y—Day Surgery

Mel K & Mya—Dog Therapy

Central Districts

Bronwyn R—Day Surgery Patient Support

Jodie J—Day Surgery Patient Support

Karunya Lenin—Oncology Support

Greg Trenowden—Administration

Jenny Easther—Ward Support

Maria C—Oncology

David S—Courtesy car

Jenny R—Maternity

Gabrielle K - Maternity Administration

Wakefield

Isabella B—Tibbits Ward

Paul S—Library Trolley

Katherine K—Tibbits Ward

Nissi T—Day Surgery Patient Support

Larissa L— Tibbits Ward

Vivienne L—Day Surgery

Bernadette P & Alys—Dog Therapy

Margaret M—Tibbits Ward

Graham H—Day Procedure Suite

Lily—Tibbits Ward

Rehabilitation

Michelle N—Ward Support

Jacqui H—Ward Support

Patient Feedback North Adelaide Oncology patient feedback, August 2019 Volunteer Dianne was very accommodating and cheerful. She willingly assisted with my needs as well as providing food and drinks. St Catherine’s patient feedback, July 2019 A special thank you must go to Bart the Therapy Dog and his handler Leone. I was extremely anxious with my 2nd surgery and Leone and Bart visited me pre-op and without that visit I would have been heading into surgery feeling very un-settled and upset. The timing of their visit was perfect and Bart provided a wonderful distraction and helped settle my anxiety. Since Bart's visit to me I have recalled that moment a number of times since my surgery and discharge and it has brought me much joy. Leone's presence was also appreciated, it wasn't just Bart, as she has such a gentle and lovely demeanour that she also helped in settling my anxiety. Please pass on my sincere gratitude to Leone and Bart, they helped me through a very difficult time and when I think of their visit it continues to bring a smile to my face. He is one special little dog!! Biography Program—Family Member Feedback, 2019 My mother was reluctant to participate as she did not think she was interesting enough. However, she was happy with the out-come. As a family we were able to use some of Mum’s words in her eulogy and we have the biography to add to our treasured memories of Mum. The biographer was lovely –– warm, gentle in her approach, timely in her communication and feedback, and captured the information beautifully. Thank you so much.

Afternoon Surprise! Cheese plates & a wine trolley were on the move in

the Hospice - with our volunteers preparing and

taking around late afternoon glasses of wine and

individual cheese platters to all our patients, families

and visitors. Some delighted smiles all round at this

unexpected treat!

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We welcome contributions to Calvary Volunteer Newsletter. Please forward any submissions to lauren.moore@calvarycare.org.au

Continuing the Mission of the Sisters of the Little Company of Mary

2019 Volunteer Calendar North Adelaide

Event Date Time Place

North Adelaide Training Thursday 12 September 10am-12pm Connery House

Christmas Morning Tea Tuesday 03 December 10am-11.30am Connery House

Wakefield Event Date Time Place

Wakefield Volunteer Training Monday 09 September 10am-12pm Level 3, Meeting Room

Christmas Morning Tea Thursday 05 December 10am-11.30am Auditorium

Central Districts

Event Date Time Place

Central Districts Volunteer

Training Wednesday 25 September 10am-12pm Training Room

Christmas Morning Tea Wednesday 04 December TBA TBA

Rehabilitation

Event Date Time Place

Volunteer Training Thursday 12 September 10am-12pm Connery House, Calvary

North Adelaide Site

Christmas Morning Tea Thursday 12 December 10am-11.30am Upstairs meeting room

2019 Auxiliary Calendar of Events

Event Where When Cost For more information or

tickets please contact

Recital Calvary Chapel

Sunday 13 October

2018

2:00pm

$35pp (including

sparkling wine &

delicious treats)

Priscilla Thomas 0419 826 281

hiddenvalleyki@internode.on.net

Brunch by the

Sea

The Grand

Glenelg

Sunday 17

November 2018

10:00am

$60pp (including

sparkling wine &

delicious full

breakfast)

Jill Harrison 8431 9323

Priscilla Thomas 0419 826 281