GENTLE SMILE LISTENING SKILLS POSITIVE MENTAL ATTITUDE PERSISTENCE ENTHUSIASM SELF MOTIVATION CLOSING & REFERENCE GENERATION

Sales Leadership:The ability to influence others to achieve common goals for the collective good of the sales organization and company.

Sales Management:Activities related to the planning, implementing, and controlling the sales function.

Sales Supervision:Activities related to working with sales subordinates on a day-to-day basis.

Have a primary objective for every telemarketing call, defined as, "What do I want them to DO as a result of this call, and what do I want to do?“

Prepare questions for your telesales call using your call objective. Ask yourself, "How can I persuade them to take this action as a result of asking questions, as opposed to talking?" Remember, people believe more of their ideas than yours.

Out of every 100 calls you make, there will be a minimum 3 opportunity of closing a sale.

First 5 seconds play the most important, sensitive and decider of the call flow, So the Call opening has to be the best every time.

At an average every day a prospect contact may receive 4 to 5 telemarketing calls, but you could make a difference with a catchy and attractive opening.

Almost 56 % of the contact would be landing to the decision maker i.e, Senior citizens or Head of the family, So here you have direct opportunity to close an appointment or sale.

Overcome the fear of phoning. You should only talk about your product/service after

knowing specifically how it will solve the problem, meet their need, etc. Then you can tailor your remarks specifically and personally for the listener.

Avoid Pre-Judge Get through to the decision maker 90% of the time. Get your message across in 15 seconds or less. Learn professional voice techniques. Improve your credibility.

The most significant change in a person’s life is a change of attitude. Right attitudes produce right actions.A positive attitude is not a destination. It is a way of life.A positive attitude is like a magnet for positive results.Our life is a reflection of our attitudes.

HOW MUCH DO YOU SEE OF

AN ICEBERG?ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.

VISIBLE ABOVE SEA LEVEL

INVISIBLEBELOW SEA LEVEL

10 %

90 %

The Iceberg phenomena is also applicable on human beings …

WHAT MAKES YOUR LIFE 100% ?

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

A T T I T U D E1 20 20 9 20 21 4 5

K N O W L E D G E11 14 15 23 12 5 4 7 5H A R D W O R K8 1 18 4 23 15 18 11

S K I L L S19 11 9 12 12 19 =

=

=

=

82

96

98

100

Arrange all the alphabets by given them numbers according to their position :

IMPORTANCE OF ATTITUDE

IT IS OUR ATTITUDE TOWARDS LIFE &

WORK THAT MAKES OUR LIFE 100%

Keep on trying Push for sales / Until till the end Always be Solution provider Believe your Will power

Never quit

If you follow the right plan and procedure, you are sure to succeed. But, there may be times when things can go wrong. However, you must never lose hope. Keep on trying, find out what is wrong but do not quit. Memorize the famous quote, 

Losers quit when they are tired, Champions quit when they hold gold.

“ISM” – I soul myself Showing Aggressiveness Create Interest Passion to reach goals Client delightfulness

ConsistencySteadiness and regularity in your actions is very essential. It is possible that you may get discouraged or tired, after the initial excitement is over. But, you have to self-motivate and be focused.

Strengthen your interest and desire to succeed. Do not complain about lack of resources or unsuitable situations. If you are really determined, you will accomplish your goal. You must not let any kind of obstacles affect you or your action plans.

Self motivation is the inspiration behind your behavior and actions. It is an important mechanism that will help you to reach your goal, without external influence. Self motivation improves your confidence and self-esteem, as well as gives you strength to achieve your goal.

Don’t let you down in any circumstances

Be Patience

Wait for your turn

Think Positive

Trust yourself I am always moving forward with right path

Without having a dream, you cannot achieve anything. You must have observed how obsessed great men are with their dreams.

Everyone is aware of Martin Luther King, Jt's famous

speech, 'I Have A Dream'. Only when you have a dream, you will be determined to follow it and make it real.

It is very important to make realistic goals. They should not be extraordinary and unreachable. Firstly, discover your strengths, your fortes and also your limits; only then, set your goals. You should also have a blueprint of your plan. Your action plan must be flexible, so that it lasts long.

 It takes a lot of effort to initiate the planned course of action. It is observed that most people have their plans ready, but they find it extremely difficult to make a start. You must at least take a single step to begin your work.

Start with a small step

Once you begin, it is easier to continue. Do not fear making mistakes because the more you fear, the more likely you are to commit one. Remember that failure is followed by success.

The close should be part of a natural progression of the dialogue with the customer

Don’t Pre Judge the client & don’t under estimate with appearance

Use closing skills at the appropriate point in the customer dialogue – not just at the end

Use active listening skills to identify customer buying signals (verbal and nonverbal) throughout the sales call

Take the customer’s perspective in closing Show respect for the other person’s opinions. Never say,

“You’re wrong” If you are wrong, admit it quickly and emphatically. Be a good listener. Encourage others to talk about themselves. Use the best approach to closing, based on the circumstances

Bad attitude

Pre-judge

Underestimate the client

Ineffective pre approach

Not listening

Uncertainty about post-closing action

A dictionary definition describes it as ‘relation; connection, harmonious or sympathetic relation’.

The main motto is reference generation for sales & Trustworthy

It’s all about communicating effectively in your life to strengthen your connection with people and ensure you are understood.

Give honest and sincere appreciation.

Become genuinely interested in other people.

Make the other person feel important. And do it sincerely

Smile.

I will WIN

May be not “TODAY “

But definitely “TOMORROW”

THANK YOU