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APX Group Holdings, Inc. 1 st Quarter 2018 Results May 15, 2018

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  • APX Group Holdings, Inc. 1st Quarter 2018 ResultsMay 15, 2018

  • This presentation includes forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995, including but not limited to, statements of APX Group Holdings, Inc. (theCompany, Vivint, we, our, or us related to the performance of our business, our financial results, our liquidity and capital resources, our plans, strategies and prospects, both businessand financial and other non-historical statements. Forward-looking statements convey the Companys current expectations or forecasts of future events. All statements contained in thispresentation other than statements of historical fact are forward-looking statements. These statements are based on the beliefs and assumptions of our management. Although we believe thatour plans, intentions and expectations reflected in or suggested by these forward-looking statements are reasonable, we cannot assure you that we will achieve or realize these plans, intentionsor expectations. Forward-looking statements are inherently subject to risks, uncertainties and assumptions. These statements may be preceded by, followed by or include the words believes,estimates, expects, projects, forecasts, may, will, should, seeks, plans, scheduled, anticipates or intends or similar expressions.

    Forward-looking statements are not guarantees of performance. You should not put undue reliance on these statements which speak only as of this date hereof. You should understand that thefollowing important factors could affect our future results and could cause those results or other outcomes to differ materially from those expressed or implied in our forward-looking statements:(1) risks of the smart home and security industry, including risks of and publicity surrounding the sales, subscriber origination and retention process; (2) the highly competitive nature of the smarthome and security industry and product introductions and promotional activity by our competitors; (3) litigation, complaints or adverse publicity; (4) the impact of changes in consumer spendingpatterns, consumer preferences, local, regional, and national economic conditions, crime, weather, demographic trends and employee availability; (5) adverse publicity and product liabilityclaims; (6) increases and/or decreases in utility and other energy costs, increased costs related to utility or governmental requirements; (7) cost increases or shortages in smart home andsecurity technology products or components; (8) the introduction of unsuccessful new products and services; (9) privacy and data protection laws, privacy or data breaches, or the loss of data;and (10) the impact to our business, results of operations, financial condition, regulatory compliance and customer experience of the Vivint Flex Pay plan and the Best Buy Smart Home poweredby Vivint Program. In addition, the origination and retention of new subscribers will depend on various factors, including, but not limited to, market availability, subscriber interest, the availabilityof suitable components, the negotiation of acceptable contract terms with subscribers, local permitting, licensing and regulatory compliance, and our ability to manage anticipated expansion andto hire, train and retain personnel, the financial viability of subscribers and general economic conditions. These and other factors that could cause actual results to differ from those implied by theforward-looking statements in this presentation are more fully described in the Risk Factors section of our most recent annual report on Form 10-K, as such factors may be updated from timeto time in our periodic and other filings with the Securities Exchange Commission. These risk factors should not be construed as exhaustive. We disclaim any obligations to and do not intend toupdate the above list or to announce publicly the results of any revisions to any of the forward-looking statements to reflect future events or developments. All forward-looking statementsattributable to us or persons acting on our behalf are expressly qualified in their entirety by the foregoing cautionary statements. We undertake no obligations to update or revise publicly anyforward-looking statements, whether a result of new information, future events, or otherwise.

    forward-looking statements

    2

  • non-GAAP financial measures

    3

    This presentation includes Adjusted EBITDA, which is a supplemental measure that is not required by, or presented in accordance with, accounting principles generally accepted in the UnitedStates (GAAP).

    Adjusted EBITDA is defined as net income (loss) before interest expense (net of interest income), income and franchise taxes and depreciation and amortization (including amortization ofcapitalized subscriber acquisition costs), further adjusted to exclude the effects of certain contract sales to third parties, non-capitalized subscriber acquisition costs, stock based compensationand certain unusual, non-cash, non-recurring and other items permitted in certain covenant calculations under the indentures and other agreements governing our notes and the credit agreementgoverning our revolving credit facility.

    We believe that the presentation of Adjusted EBITDA is appropriate to provide additional information to investors about the calculation of, and compliance with, certain covenants in the indenturesand other agreements governing our notes and the credit agreement governing our revolving credit facility. We caution investors that amounts presented in accordance with our definition ofAdjusted EBITDA may not be comparable to similar measures disclosed by other issuers, because not all issuers and analysts calculate Adjusted EBITDA in the same manner.

    Adjusted EBITDA is not a measurement of our financial performance under GAAP and should not be considered as an alternative to net income (loss) or any other performance measures derivedin accordance with GAAP or as an alternative to cash flows from operating activities as a measure of our liquidity.

    See Annex A of this presentation for a reconciliation of Adjusted EBITDA to net loss for the Company, which we believe is the most closely comparable financial measure calculated in accordancewith GAAP. Adjusted EBITDA should be considered in addition to and not as a substitute for, or superior to, financial measures presented in accordance with GAAP.

  • participants

    Todd PedersenChief Executive Officer

    Alex DunnPresident

    Mark DaviesChief Financial Officer

    Dale R. GerardSVP, Finance & Treasurer

    4

  • Fundamentals of core business are healthy Customer adoption healthy, New Subscriber growth of

    41%

    Platform retention continues to improve

    Service margins remain strong

    Continue to learn in the retail space

    Smart home market continues to evolve Larger entrants increase customer awareness

    Service-based models appear to own profit pools

    Smart home as a service only route to customer experience

    15+ devices require in-home consultation, installation and on-going support

    first quarter 2018 overview

    net service margin69%

    $257M LTM upfront proceeds at point of sale

    10.7% low and improving Attrition Rate

    $246.6M total revenue

    55K New Subscribers

    5

  • comparison of ASC 605 versus ASC 606

    6

    (1) Revenue on contracts with initial term less than 36 months (primarily month-to-month contracts) recognized over 3 years

    ASC 605 ASC 606Revenue:

    Equipment - Initial Install (1) 15 years Initial contract termMonthly Service Revenue Monthly MonthlyUpgrades/Moves Upon invoicing Remaining contract termOther Upon invoicing Remaining contract term

    Costs:Capitalized Contract Costs 15 years 5 yearsUpgrades/Moves Upon invoicing 5 years

    Recognition Period

  • revenue and adjusted EBITDA(1)

    Quarters Ended March 31, ($ in Millions)

    Adjusted EBITDA(1)

    Growth: 17.8% 15.9% 20.1% Growth: 12.3% 6.5%

    Total Revenues

    (1) A reconciliation of Adjusted EBITDA to GAAP Net Loss is included in Annex A of this presentation(2) Historical Accounting Method removes the impact of the adoption of Financial Accounting Standards Board (FSAB) Accounting

    Standard Codification (ASC) Topic 606, Revenue From Contracts with Customers (Topic 606) and is comparable to 1Q17 7

    $174.3

    $205.4

    $238.0 $246.6

    2016 2017 2018 2018Historical

    Accounting Method (2)

    $102.8

    $115.4

    $122.9

    2016 2017 2018

  • $57.17 $59.53 $60.77

    $62.97

    2016 2017 2018 2018

    smart home subscriber portfolio data(1)

    8

    As of March 31,

    Total Subscribers

    1,018,397

    1,151,453

    1,313,742

    2016 2017 2018

    ($ in Millions)Total Monthly Revenue AMRU

    (1) Excludes wireless internet business and pilot sales channel initiatives

    (2) Historical Accounting Method removes the impact of the adoption of Topic 606 and is comparable to 1Q17

    $58.1

    $68.5

    $79.3 $82.2

    2016 2017 2018 2018

    Growth: 13.1% 14.1% Growth: 17.9% 15.8% 20.0% Growth: 4.1% 2.1% 5.8%

    Historical Accounting Method (2)

    Historical Accounting Method (2)

  • 19,377 14,794 16,411

    22,453 24,498

    31,108

    7,983

    2016 2017 2018

    DTH NIS Retail

    Vivint Flex Pay Mix(2) (US Only)New Subscribers

    new subscribers(1)

    9

    Three Month Period ended March 31,

    41,830 39,292

    Average product and installation sales of $1,300 across channels 98% of Customer Financing and RIC New Subscribers executed 5-

    year contracts ~$46 million in up front proceeds in 1Q

    (1) Excludes wireless internet business and pilot sales channel initiatives(2) Paid in Full includes New Subscribers from Large Format Retail Sales Channel

    52%61%

    41% 47%

    1%

    7%

    8%34% 26%

    56%

    43% 41%31% 25% 27%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    70%

    80%

    90%

    100%

    1Q17 2Q17 3Q17 4Q17 1Q18

    CF Paid In Full Legacy RICGrowth: (6.1%) 41.3%

    55,502

  • service and subscriber acquisition costs(1)

    10

    Net Subscriber Acquisition Costs per New SubscriberLTM Ended March 31,

    Net Service Costs per User and Net Service MarginQuarters Ended March 31,

    (1) Excludes wireless internet business and pilot sales channel initiatives

    Net

    Serv

    ice

    Cos

    ts

    $1,356 Net Subscriber Acquisition Costs per New Subscriber, excluding Large Format Retail

    $957 - Average proceeds collected at point of sale, ~$835 year-over-year increase

    $15.95

    $17.04

    2017 2018

    $2,021

    $1,488

    2017 2018

    Key Drivers Focused Investments in subscriber service levels and overall

    experience Net Promoter Score Increase in the number of smart home devices per customer

    Net Service Margin 72.2% 68.4%

  • 10.7%Annualized

    Attrition

    12.6% Annualized

    Attrition

    12.0% Annualized

    Attrition

    Attrition Rate(1)

    11

    ~ 13% of portfolio reaching initial end of contract term during 2018 2013 60-mo contracts 2014 42-mo contracts (4Q17 1Q18) 2015 42-mo contracts (4Q18 1Q19)

    LTM Quarterly Attrition Rate

    12.0%11.5% 11.3%

    11.0% 10.7%

    Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018

    (1) Excludes wireless internet business and pilot sales channel initiatives

  • 2018 objectivesEnterprise scale and productivity

    Subscriber acquisition costs and channel expansion investments

    Service Costs and operating margins

    G&A scaling

    Subscriber credit profile and credit-based pricing

    Capital Structure

    Short-term maturities and growth capital

    Subscriber growth and market share

    Direct to Home and Inside Sales

    Retail assisted sales

    Vivint platform and Smart Home as a Service is well positioned for market growth and competitive success.

    12

  • Q&A

    13

  • APX Group Holdings, Inc.

    First Quarters Ended March 31, 2018 and 2017

    14

    Consolidated Financial Statements

  • condensed consolidated balance sheets

    15

    APX Group Holdings, Inc. and Subsidiaries(In thousands)(Unaudited)

    March 31, December 31,2018 2017

    ASSETSCurrent Assets:

    Cash and cash equivalents 3,473$ 3,872$ Accounts and notes receivable, net 41,452 40,721 Inventories 109,236 115,222 Prepaid expenses and other current assets 17,155 16,150

    Total current assets 171,316 175,965

    Property, plant and equipment, net 79,644 78,081 Capitalized contract costs, net 1,008,325 Subscriber acquisition costs, net - 1,308,558 Deferred financing costs, net 2,839 3,099 Intangible assets, net 323,233 377,451 Goodwill 836,300 836,970 Long-term notes receiveables and other assets, net 97,638 88,723

    Total assets 2,519,295$ 2,868,847$

    LIABILITIES AND STOCKHOLDERS DEFICITCurrent Liabilities:

    Accounts payable 76,131$ 107,347$ Accrued payroll and commissions 37,349 57,752 Accrued expenses and other current liabilities 124,344 74,321 Deferred revenue 142,985 88,337 Current portion of capital lease obligations 10,637 10,614

    Total current liabilities 391,446 338,371

    Notes payable, net 2,761,380 2,760,297 Revolving Credit Facility 77,000 60,000 Capital lease obligations, net of current portion 11,065 11,089 Deferred revenue, net of current portion 229,978 264,555 Other long-term obligations 61,842 79,020 Deferred income tax liabilities 8,819 9,041

    Total liabilities 3,541,530 3,522,373

    Total stockholders deficit (1,022,235) (653,526) Total liabilities and stockholders deficit 2,519,295$ 2,868,847$

  • consolidated statements of operations

    16

    APX Group Holdings, Inc. and Subsidiaries(In thousands)(Unaudited)

    2018 2017

    Revenues:Recurring and other revenue 246,597$ 196,858$ Service and other sales revenue - 5,391 Activation fees - 3,104

    Total revenues 246,597 205,353

    Costs and expenses:Operating expenses 83,760 71,352 Selling expenses 59,243 34,798 General and administrative expenses 50,967 38,861 Depreciation and amortization 124,258 76,869

    Total costs and expenses 318,228 221,880 Loss from operations (71,631)$ (16,527)$

    Other expenses (income):Interest expense 58,790 53,681 Interest income (31) (57) Other loss, net (45,240) 12,066

    Total other expenses 13,519 65,690

    Loss before income taxes (85,150) (82,217)

    Income tax (benefit) expense (433) 419

    Net loss (84,717)$ (82,636)$

    Three Months Ended March31,

  • summary of consolidated statements of cash flows

    17

    APX Group Holdings, Inc. and Subsidiaries(In thousands)(Unaudited)

    2018 2017

    Net cash used in operating activities (59,582)$ (6,153)$ Net cash provided by (used in) investing activities 46,586 (8,036) Net cash provided by financing activities 12,616 7,901 Effect of exchange rate changes on cash (19) (7)

    Net decrease in cash and cash equivalents (399)$ (6,295)$

    Cash and cash equivalents:Beginning of period 3,872 43,520 End of period 3,473$ 37,225$

    Three Months Ended March 31,

  • APX Group Holdings, Inc. Annex A

    18

  • reconciliation of non-GAAP financial measures APX Group

    19

    ($ in Millions)

    i. Gain on sale of spectrum intangible assets during the three months end March 31, 2018.ii. Excludes loan amortization costs that are included in interest expense.iii. Reflects subscriber acquisition cost that are expensed as incurred because they are not directly related to the acquisition of specific subscribers.

    Certain other industry participants purchase subscribers through subscriber contract purchases, and as a result, may capitalize the full cost to purchase these subscribers contracts, as compared to our organic generation of new subscribers, which requires us to expense a portion of our subscriber acquisition costs under GAAP.

    iv. Reflects non-cash compensation costs related to employee and director stock and stock option plansv. Other adjustments including items such as product development costs, subcontracted monitoring fee savings, non-recurring gain,

    and other adjustments. vi. Adjustment to eliminate the impact of the Companys adoption of Accounting Standards Codification Topic 606, Revenue from Contracts with Customers.

    2018 2017 2016Net loss $ (84.7) $ (82.6) $ (45.1)

    Interest expense, net 58.8 53.6 45.4 Other expense, net 5.1 12.0 (5.1)Gain on sale of spectrum(i) (50.4) - - Income tax expense (benefit), net (0.4) 0.4 1.1 Restructuring and asset impairment - - - Depreciation and amortization (ii) 28.9 30.0 33.2 Amortization of capitalized contract costs 95.4 46.9 27.4 Non-capitalized contract costs (iii) 70.9 43.3 36.0 Non-cash compensation (iv) 0.2 0.4 0.4 Other Adjustments (v) 12.0 11.4 9.5 Adjustment for change in accounting principle (Topic 606)(vi) (12.9) - -

    Adjusted EBITDA $ 122.9 $ 115.4 $ 102.8

    Three Months Ended March 31,

    Summary View of Q3 2017

    Consolidated Financial Statements

    Q3 2016Q3 2017YOY %

    Income Statement - $ in 000's

    Revenue

    Recurring Revenue & RIC177,585206,69216.4%

    CF Revenues- 01,0800.0%

    Up Front Fees2,5093,46538.1%

    Upgrade Fees3,9483,771-4.5%

    Servicing & Move Fees1,2261,62932.9%

    Other Revenue8381,05525.9%

    Less Refunds & Adjustments(5,300)(3,957)-25.3%

    Total Revenue198,335228,66815.3%

    Customer Costs:

    COGS & Service Costs101,505135,708

    Expensed Creation Costs76,83784,439

    Total Customer Costs178,342220,147

    General & Administrative Expenses32,79544,788

    Bad Debt Expense4,9344,339

    Total Operating Expenses37,72949,127

    Income (Loss) from Operations(17,736)(40,606)

    Other Income (Expense)

    Other Income 5517,238

    Contract Cost Amortization and Attrition(38,589)(49,504)

    Interest Expense & Bank Fees51,962(58,005)

    Depreciation(4,119)(5,621)

    Amortization(29,303)(24,798)

    Other Expense

    Total Other Income (Expense)(19,497)(130,689)

    Income (Loss) Before Income Taxes(37,233)(171,295)

    Provision for Income Taxes (Gain)(145)1,253

    Net Income (Loss)(89,722)(170,042)

    Adjusted EBITDA

    GAAP Net Income(89,722)(81,365)

    Interest47,43654,829

    Taxes(449)13

    Depreciation4,1195,621

    Amortization67,89274,301

    EBITDA29,27653,400

    Plus Expensed Creation Costs51,48458,894

    Plus Stock Based Compensation2,705404

    Covenant Add-Backs21,5759,613

    Adjusted EBITDA105,040122,31116.4%

    Balance Sheet - $ in 000's

    Assets

    Cash and cash equivalents192,439115,567

    Restricted Cash- 0- 0

    Accounts Receivable10,29634,315

    Inventory58,34099,185

    Prepaid Expenses and Other Current Assets13,49319,747

    Property & Equipment (Net)58,13072,920

    Subscriber Contracts1,046,4061,274,607

    Deferred financing costs, net4,9273,373

    Customer relationships473,693402,961

    Long-term investments and other assets10,39583,693

    Goodwill835,826837,210

    Total Assets2,703,9452,943,578

    Liabilities

    Accounts Payable58,32679,280

    Residual Payable- 0- 0

    Accrued Compensation Payable110,273103,456

    Accrued Interest Payable81,22298,053

    Intercompany Payable- 0- 0

    Deferred Revenue (current portion)46,64083,554

    Other Current Liabilities9,07510,063

    Notes Payable2,484,6712,759,200

    Contra Notes Payable- 0- 0

    Revolver(0)- 0

    Capital Leases (LT portion)8,6658,220

    Deferred Revenue (LT portion)57,291228,584

    Other Long-Term Liabilities22,34288,057

    Total Liabilities2,878,5053,458,467

    Total Equity(174,560)(514,889)

    Total Liabilities and Equity2,703,9452,943,578

    Cash Flow Statement - $ in 000's

    Cash Flows from Operating Activities

    Net Loss(69,974)(107,102)

    Amortization of subscriber contract costs43,33860,659

    Depreciation and amortization33,49923,780

    Amortization of deferred financing costs2,5401,557

    Loss (gain) on disposal of assets(120)108

    Equity based compensation508401

    Deferred income taxes(301)181

    Accounting adjustments for non-cash entries14,240(9,638)

    Changes in operating assets and liabilities:

    Accounts receivable(6,848)(12,114)

    Inventories31,04413,414

    Prepaid expenses and other assets(2,335)(4,966)

    Subscriber contract costs - operating(151,593)(154,102)

    Accounts payable(48,363)(35,558)

    Accrued expenses and other liabilities91,970116,916

    Deferred revenue9,17990,457

    Net cash used in operating activities(53,216)(16,007)

    Cash Flows from Investing Activities

    Subscriber contract costs(3,166)- 0

    Acquisition of intangible assets(284)(314)

    Capital Expenditures(2,379)(3,407)

    Change in Restricted cash- 0- 0

    Other Assets853(57)

    Net cash used in investing activities(4,976)(3,778)

    Cash Flows from Financing Activities

    Proceeds from notes payable104,000250,000

    Proceeds from share issuance30,607- 0

    Repayments of revolving line of credit- 0(100,000)

    Repayments of capital lease obligations(2,025)(2,449)

    Repayments of other long-term obliations- 0(901)

    Payments of financing costs-662.0-8311.0

    Payments of deferred financing costs(2,654)(4,539)

    Net cash provided by financing activities129,266133,800

    Effect of exchange rate changes on cash(41)82

    Increase (decrease) in cash71,033114,097

    Cash:

    Beginning of period120,8941,470

    End of period191,927115,567

    Selected Operating StatisticsQ3 2017

    RMR (from Roll Forward) in Millions of Dollars69.90

    Subscriber Metrics

    Average RMR of Subscribers Added$61.08

    Net # Subscribers Added During Year260,953

    Number of Subscribers at September 301,270,478

    Annual Attrition Rate (net)11.3%

    Servicing Costs - Net of Svc Revenue

    in Millions of Dollars

    per Subscriber per Month$15.31

    Net Creation Costs - Total

    in Million of Dollars*125.80

    $ per net add*$1,355

    as Multiple of RMR*22.8x

    General & Administrative Costs (Net)

    in Millions of Dollars31.47

    as Percent of Total Revenues15.0%

    GRAPHS

    01 Support Data Folder

    3/31/17TRUEJul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05Jul-05

    Key Operating Results

    Revenue

    QTDYTD

    175.0204.5235.831.3653.7757.9882.0124.1

    16.9%15.3%15.9%16.4%

    RevenueQ1Q2Q3Q4Year

    201165.978.082.586.0$ 339.9

    201298.1111.8124.6120.7$ 455.2

    2013124.4114.3129.5132.7$ 500.9

    2014$ 130.2$ 134.2$ 146.9$ 152.4$ 563.7

    2015$ 152.2$ 157.9$ 168.6$ 175.0$ 653.7

    2016$ 174.3$ 180.8$ 198.3$ 204.5$ 757.9

    2017$ 882.0

    YoY %16.4%

    CAGR15.19%

    ADJ EBITDAAVG UPFRONT REVNUEAVG UPFRONT REVNUE

    QTDYTDQTDChangeTTMChange

    101.5118.3125.9387.2444.1490.446.3$ 98.31$ 902.06$ 803.75$ 113.16$ 803.95$ 690.79

    16.6%6.4%14.7%10.4%

    Adj'd EBITDAQ1Q2Q3Q4LTM

    2012

    201365.968.877.779.8$ 292.3

    2014$ 77.9$ 68.6$ 78.8$ 84.1$ 309.4

    2015$ 89.5$ 93.4$ 102.7$ 101.5$ 387.1

    2016$ 102.8$ 105.0$ 118.0$ 118.3$ 444.1

    2017$ 490.3

    YoY %10.4%

    CAGR13.80%

    Service & Creation CostFROM SUBSCRIBER DATA TABLESFROM SUBSCRIBER DATA TABLESFROM SUBSCRIBER DATA TABLESFROM SUBSCRIBER DATA TABLESFROM SUBSCRIBER DATA TABLESFROM SUBSCRIBER DATA TABLES

    Net Service CostQTDNet Service CostYTDNet Service CostTTMNet SACQTDNet SACYTDNet SACTTMNet SAC $QTDNet SAC $YTDNet SAC $TTM

    $ 14.84$ 16.30$ 14.72$ 15.69$ 14.72$ 15.6933.0x30.3x29.9x25.9x29.9x25.9x4.0$ 2,690$ 2,135$ 555$ 1,996$ 1,573$ 1,996$ 1,573$ 528

    74.2%70.4%73.7%72.1%73.7%72.1%REVAug-00Oct-02Mar-02REVMay-00Apr-02Nov-01

    New SH Sub OriginationsQTDNew SH Sub OriginationsYTDQTDYTD`QTDYTDQTDFlex Pay DataYTD

    New SubsNew SubsAvg Monthly Revenue per New UserAvg Monthly Revenue per New UserAMSRNUAMSRNUFinancing MIXFinancing MIX

    Total33,16239,80552,342Total236,562277,241279,735273,490$ 61.30$ 68.85$ 67.42$ (1.43)$ 61.65$ 66.89$ 67.91$ 1.02$ 61.30$ 68.85$ 48.28$ (20.57)$ 61.65$ 66.89$ 50.10$ (16.79)CitizensRICPIFCitizensRICPIFLegacy

    DTH11,19710,8607,462DTH170,691176,206146,32412.3%-2.1%8.5%1.5%12.3%-29.9%8.5%-25.1%US ONLY51.0%32.8%16.2%0.0%US ONLY44%40%8%7%

    NIS21,96528,94533,253NIS65,871101,035115,539279,73526,694.4217,168.188,479.40- 0114,000104,00021,00019,000258,000

    Retail11,62717,8726,245

    20.0%31.5%17.2%0.9%-1.4%

    -3.0%-31.3%3.2%-17.0%

    31.8%14.9%53.4%14.4%

    NEW SUBSQ1Q2Q3Q4Year

    Total2012180,347

    201325,89194,39578,30920,439219,034

    201425,00484,69573,22021,545204,464

    201525,80989,18588,40633,162236,562

    201641,830101,33494,27239,805277,241

    2017261,863

    YoY %-5.5%

    DTH2012144,268

    201313,32782,53765,5776,590168,031

    201413,67273,42061,1077,196155,395

    201513,92175,28370,29011,197170,691

    201619,37778,28767,68210,860176,206

    2017146,324

    YoY %-17.0%

    IS201236,079

    201312,56411,85812,73213,84951,003

    201411,33211,27512,11314,34949,069

    201511,88813,90218,11621,96565,871

    201622,45323,04726,59028,945101,035

    2017115,539

    YoY %14.4%

    Channel Partners

    Jul-051,7831,3921,7872,4557,417

    Jul-052,7982,9454,5376,15016,430

    Jul-056,6406,9978,4258,77830,840

    2017E

    YoY %-100.0%

    Total Subs

    2011461,257521,046565,691562,006

    2012568,984643,199681,834671,818

    2013680,857754,304803,413795,500

    2014791,571851,129899,174894,175

    2015890,125955,1621,015,2671,013,917

    20161,018,3971,088,9091,142,5711,146,746

    20171,292,698

    14.30%

    SH Sub PortfolioMonthly RevenueAvg Monthly Revenue per User

    Product & Other$ - 0$ - 0$ 4.4Monthly Service RevenueTotal Subs145,952wo BBY$ - 0$ - 0$ 3.30Avg Monthly Service Billings per User

    Service $ 55.7$ 65.6$ 71.0$ 55.7$ 65.6$ 71.01,013,9171,146,7461,292,6981,275,377$ 54.92$ 57.23$ 54.92$ - 0$ 54.92$ 57.23$ 54.85

    17.8%8.2%17.8%8.2%13.1%12.7%4.2%-4.0%4.2%-4.2%

    LTM Quarterly Attrition

    12/31/153/31/166/30/169/30/1612/31/163/31/176/30/179/30/179/30/17

    Q4 2015Q1 2016Q2 2016Q3 2016Q4 2016Q1 2017Q2 2017Q3 2017Q4 2017

    12.2%12.6%12.9%12.9%12.6%12.0%11.5%11.3%11.0%

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    201520162017175204.5235.8

    Service

    20152016201755.765.59999999999999471Product & Other

    004.4000000000000004

    20152016201754.9257.2354.92

    003.3

    Q4 2016Q1 2017Q2 2017Q3 2017Q4 20170.126436419326552810.120172920990935820.115386410965332130.11273980835139270.11

    CitizensRICPIFLegacy0.441860465116279080.403100775193798448.1395348837209308E-27.3643410852713184E-2

    20152016201754.9257.2354.85

    20152016201755.765.59999999999999471

    20152016201761.368.85060285300124948.28

    201620173330.3

    DTH

    201520162017170691176206146323.99999997896NIS

    65871101035115539.0000000321Retail

    17872

    20152016201761.6566.8967.91

    201520162017653.70000000000005757.9882

    20152016201761.6566.8950.1

    CitizensRICPIF0.510.328000000000000010.162000000000000010

    2016201714.7215.69

    201620172689.982135.04

    2016201719961573.48

    2016201729.925.9

    2016201719961573.48

    2016201729.925.9

    2016201798.309999999999945902.06

    20162017113.16000000000008803.95

    201520162017101.5118.3125.9

    DTH

    20122013201420152016144268168031155395170691176206IS

    2012201320142015201636079510034906965871101035

    20132014201520162017795500894175101391711467461292698

    20132014201520162017500.90832037476656563.69999999999993653.70000000000005757.90000000000009882

    20132014201520162017292.3309.41499999999996387.1444.1490.3

    201520162017387.2444.1490.4

    2016201714.8416.3

    2016201714.7215.69

    20152016201761.29531253453840468.85060285300124967.42

    DTH

    20152016201711197108607462NIS

    201520162017219652894533253Retail

    20152016201711627

    201520162017101391711467461292698

    Audit Walk

    ASC 606ASC 605ASC 605

    $ ln mllllons, except per subscrlber dataActualActualActualYear over YearActualBudgetActualYear over YearAct vs Bud

    1Q18Adj1Q181Q17$ Var% VarFY17FY17FY16$ Var% Var$ Var % Var

    Total Revenue$257.2($19.2)$238.0$205.4$32.615.9%$882.0$860.7$757.9$124.116.4%$16.92.0%

    Adjusted EBlTDA$142.5($23.4)$119.1$115.4$3.73.2%$490.3$482.8$444.1$46.210.4%$19.24.0%

    Net Debt$2,843.0$2,482.2($360.8)$2,825.6$2,692.0$2,476.0$349.6$7.8

    New Subscribers55,50239,29216,21041.3%279,735301,186277,2412,4940.9%(1,838)-0.6%

    DTH16,41114,7941,61710.9%146,324154,672176,206(29,882)-17.0%(594)-0.4%

    NlS31,10824,4986,61027.0%115,539100,328101,03514,50414.4%1,2901.3%

    Retail7,983- 07,98317,87246,752- 017,872(2,534)-5.4%

    Flex Pay Mix (US Only)

    CFG55%- 0

    RIC32%43%

    PIF13%1%

    Legacy- 056%

    Total LTM Net SAC $$440.4$555.2$114.820.7%$455.0$381.0$564.0$109.019.3%($74.0)-19.4%

    LTM Net SAC / New Subscriber$1,488$2,021$533.126.4%$1,626$1,265$2,035$409.0020.1%($361)-28.5%

    Net G&A $$51.0$38.9($12.1)-31.1%$165.9$152.6$124.6($41.3)-33.1%($3.2)-2.3%

    G&A % of Rev21.4%18.9%-250bps18.8%17.7%16.4%-240 pts-10bps

    Net Service Cost $$66.7$55.1($11.6)-21.1%$230.4$222.7$192.2($38.2)-19.9%$0.260.1%

    Per Subscriber$17.04$15.95($1.09)-6.8%$15.70$15.22$14.72($0.98)-6.7%$0.030.2%

    Service Margln %68.6%72.2%-360bps72.8%73.5%74.3%-150 pts-70bps

    Total Subscriber Portfollo1,313,7421,151,453162,28914.1%1,292,6981,307,8321,146,746145,95212.7%(2,596)-0.2%

    Subscriber Attrition10.7%12.0%130bps11.1%11.6%12.6%150 pts-40bps

    Audit Walk (2)

    ActualBudgetAct vs Bud

    $ in millions, except per subscriber data2Q172Q17$ Var % VarYOY 2Q Variances Discussion

    Vivint Flex Pay Mix %

    Citizens %47.9%64.4%Impact of slower ramp with Citizens / Credit Card vs Debit Card Acceptance

    Paid-In-Full & Other %8.1%0.0%807July Mix Trend: 58% Citizens, 9% PIF, 33% RIC

    Vivint Funded %44.0%35.6%840

    Citizens Subscriber

    Average $ Financed$1,601$1,307$294.0022.5%Customer are purchasing more Smart Home equipment

    Average FICO717

    Total Monthly OOP$75.44$75.00$0.440.6%

    Service$48.60$48.89($0.29)-0.6%