Verbetering Patientenvoorlichting, Health Tech Event
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Transcript of Verbetering Patientenvoorlichting, Health Tech Event
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Communication with patients: adding a new dimension
28 januari 2014
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#healthtech
Michiel de KleinSenior Projectmanager/Consultant GEASpecialtiesCross Media publishing, (Editorial) organization improvement, Process optimization. Author of "Opmaak voor verandering”
Carlo SchippersMaster advanced nursing practice UMCSpecialtiesUpper gastro intestinal cancer
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Diversity in channels and reliability of information on cancer treatment
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33% of patients is illiterate
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40% of cancer patients experience difficulties concentrating
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Communication: the current practice
patient
Difficulty reproducing informationLacks reliability of informationInformation transfer requires at least 1,5 hour of specialist
80% of first contact is related to explaining the interventionWants to spend more time on personalized careLimited range of modern communication tools
Spends 50% of time on communication50% of the information is related to reassuranceIs sometimes unable to give the correct informationLimited range of modern communication tools
specialist
nurse
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Information needed
Possibility to repeatproper information in the right quantityinformation in required format (text, audio, video)
Ability to compile information packages
Information must be transparent and of a reliable source
Less time consuming (less repetition if possible)
Information must be verifiable
Communication tools at an equal level of sophistication as health treatments
patient
specialist
nurse
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Practical example
But the doctor never told me that.....!
30 minutes awareness by medical specialist30 minutes conversation with nurse
20% of information transfer rememberedPerception of safety of the treatment decreases
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Information on demand
In the waiting room
At home
At the doctors desk
In bed
When needed; with
your own device
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Communication Platform
InBeeld platform
Opname holoboxx or any other device
Persoonlijke pagina
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Demo
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Questions?