V1 Customer Success

Welcome to VersionOne

Account Specialist: Brandon Peek

Customer Success Specialist: Sam Suhajda

March 24, 2014

Logo here

© 2014 VersionOne, Inc. 2

• Welcome and Introductions• Your Objectives and Roadmap• Resources for Success• Next Steps

Agenda


Your Objectives and Roadmap


• Accelerate time to market • Manage changing priorities• Better align IT with the business• Increase productivity• Improve software quality• Enhance project visibility• Reduce risk

Typical Objectives for Agile Transformation


Your Objectives

• Summary of objectives in their words.

Andy Powell

we should have this and confirm it during the meeting.


• Commitment to agile practices• Product configured for Agile Your Way• Effective training approach• Engaged team leads• Integrated Source Control Mgmt.• Proactive internal support

VersionOne Implementation - Keys to Success


VersionOne Implementation - Keys to Success

What do you view as the keys areas of focus for a successful implementation?


Current(Present-3 Months)

Soon(3-6 Months)

Later(6-12 Months)

Onboard X Onboard Y HPQC Integration

Agile Training Git Integration

V1 Training Materials Analytics Training

Continuous Integration

Your Roadmap


Integration Point Application Integration Goals

Project and Portfolio Management

Continuous Integration N/A

Test Management

IDE

Source Code Management

Defect Management Bugzilla http://v1appcatalog.azurewebsites.net/app/index.html#/Details/VersionOne.Integration.Bugzilla

Requirements Management

CRM

Application Development Tools Ecosystem


Role Description Name

Executive Sponsor Promotes the importance of the agile transformation across the company

VersionOne Champion Guides the implementation of VersionOne

VersionOne Training Lead

Trains new VersionOne users

System Administrator Ensures VersionOne is available and performing well

Integration Lead Develops and/or installs integrations with other systems

Agile Champion Guides the implementation of agile practices

Your Success Team


Resources for Success


Resources for Customer Success


Customer Success Specialist

Responsibilities:•Introduce the most impactful resources to help achieve your objectives•Share insights into your product usage•Highlight new product capabilities that align to your objectives•Act as a point of escalation when working with other resources

Sam SuhajdaEmail: [email protected] Phone: 678-813-8112Location: Atlanta, GA

Guiding you to a successful implementation.


Account Specialist

Responsibilities :•Coordinating evaluations for additional product purchases•Handling contractual questions

Brandon PeakEmail: [email protected] Phone: 678-648-4535Location: Atlanta, GA

Assisting your selection of the right products and services.


VersionOne Community Site

• Find answers to common usage questions

• Integrate to other applications

• Learn about the latest release

• Get insights from our agile and product blogs

• Share feature requests• Check on system status

Visit http://community.versionone.com or access the “Support Center” from within the application.


Product Support

Monday-Friday 9AM-5PM EST

Email: [email protected]: 678-268-3332Web: http://support.versionone.com Walk-Ins: 6220 Shiloh Rd., Alpharetta, GA

Contact customer support when:•How-to guidance when the community site isn’t fully addressing your situation•The application isn’t behaving as you’d expect•You require instance maintenance assistance, such as a sandbox refresh


Agile Community

• AgileLIVE Webinars—expand your perspective with presentations by agile thought leaders

• Agile Chronicles—stay current with the best new articles and blogs

• State of Agile Survey—make more informed decisions

Sign up today at www.versionone.com


VersionOne Training & Services

• World class agile and product training to help you get started with agile and easily scale across the organization

• Consulting Services for assessments, coaching, and transitions

• Technical Services by proven experts in data migration, application integration, custom APIs and Reporting/Analytics See a full list of offerings at

http://www.versionone.com/training.


Next Steps

V1 Customer Success

Business

Transcript of V1 Customer Success