WELCOME Customer Success Summit 2014

Guy Nirpaz | CEO & Co-Founder | Totango

attendees cities

countries

non-customer success titles

Building the CUSTOMER SUCCESS PLAYBOOK together

customer success plays

keynotes panels CEOs

CUSTOMER SUCCESS HERO AWARDS

www.CustomerSuccessHeroes.com  

What is

all about?

•  Customer loyalty is dead

•  Days of customer lock-in are gone

•  Cloud has changed the speed at which the

world operates

New Rules for a New World

CUSTOMER SUCCESS

MANIFESTO

over customer management

over words

over historical snapshots

over periodic check-ins

over high-value customers

over buyers and decision makers

VALUE over

customer management CUSTOMER ACTIONS

over words

REAL-TIME SENSORS over

historical snapshots CONTEXTUAL ENGAGEMENT

over periodic check-ins

ALL CUSTOMERS over

high-value customers ALL USERS

over buyers and decision makers

www.CustomerSuccessManifesto.com

Join the Movement