Using Technology to Expand

Your Business

Trevor Jobling

PLATO, 19th February 2014

1. My Background

2. Current trends in tech

3. How can we benefit?

4. Questions

1. Background

• Lead Developer Interactive, 1999

• Joined a dotcom startup, 2001

• Founder , 2002

Consultancy

Custom software development

Automate

Integrate

Innovate

We help our clients to…

A Tale of Two Clients

Customers

2. Trends in

Tech

vs.

Own and operate hardware

Special software running on your computer

System lives locally and can grow old

Data stuck in the office

OldUse anonymous datacentre

Use any web browser

Subscribe to a constantly updated service

Data accessible from anywhere

New

There’s an explosionof applications

Many are very targeted, specific

Usability has improved

Collaboration works

Integrating systems is easier too

3. How to

benefit?

Work smarter

• Save time with better tools

• Collaborate

• Track your time

• Benefit from proven processes

• Remote

Efficiency

Make your

Customers Happier

• Know them better – CRM

• Better comms:

transparency, clarity

• Track issues for better

service

Save money

• Hardware

• Software

• Maintenance

• Print & Post

Manage Risk

Your data may be safer

off-site

• Better backup?

• Better security?

Make Money

• Ecommerce

• Marketing

• Syndicated ads

• Helpouts

Fancy some DIY?

Something bigger?

• Automate

• Innovate

• Integrate

Gotchas!

• Trust

• Limitations

• Regulatory issues

• Selection

• Fragmentation

Summary

1. What hurts?

2. Be curious – google

3. Be choosy

4. More ambitious?1. What can you sell?

2. How can you delight customers?

3. What can be streamlined?

4. …?

Thanks!

Trevor Jobling

trevor.jobling@dovetail.ie

www.dovetail.ie