Using technology to drive efficiency | Caermerge web workshop
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Transcript of Using technology to drive efficiency | Caermerge web workshop
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Using Technology to Drive Efficiency in
Senior Care
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John Hopper Ziegler�Linkage Longevity Fund
Nadim Abi-Antoun Presbyterian
Homes
Joe Velderman ProviNET Solutions
Kim Kessler Caremerge
Your Panelists
@LinkageConnect @Caremerge @ProviTWEET @PresbyHomes
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Efficiency versus Effectiveness A measure of whether the right amount of resources have been used to deliver a process, service or activity. An efficient process achieves its objectives with the minimum amount of time, money, people or other resources.
A measure of whether the objectives of a process, service or activity have been achieved. An effective process or activity is one that achieves its agreed objectives.
ITIL V3
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The measure of efficiency is its effectiveness.
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Ø Lack of communication + collaboration
Ø Clunky workflow Ø Limited knowledge Ø Using 10+ different
systems
Challenges
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$26,041.00
79% 17 Hours
47%
Communication + Collaboration
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Infrastructure roadblock
63%
50%
Adoption Integration and Efficiency
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Now What?
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PRODUCT DEMO
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One Calendar to connect everyone and everything. Enhance Efficiency, Optimize Resources.
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One Calendar, One Community – That Simple CALENDAR CENTRAL » Filter by service level, department, dimension, meeting place or coordinator » Create new events across the entire spectrum of care at your community » Public/Private Administrative Control » Assign & Track Dimensions of Wellness » Analytics: Wellness Reports & Real-Time Activity Reports
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Filter by service level, department, dimension, meeting place or coordinator
Download as a word document or pdf, drill down into day, week, month or year
Calendar Central
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Create new events easily across the entire spectrum of care available at your community
Set Maximum Sign-Ups, assign Service Levels and Departments
Describe the event to the public but share notes with staff in private
Assign Dimensions of Wellness you can track alongside attendance
Create and Assign tags to make events even more easily searchable
Calendar Central
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Wellness reports
Create Wellness Reports for Each Resident. Track by Year, Month, Week or even Day
Reports can be printed or downloaded
Quickly gain a bird’s eye view of the Wellness Chart for each resident.
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Real-time activity reports Access Monthly Activity Reports to discuss activities, attendance and shift your programs accordingly with staff.
Copy or Save as a CSV, Excel, or PDF file. Print with a click of a button
View residents, the total amount of activities attended, a chart tracking their attendance as well as the trend month over month.
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» Chicago-based » 175 partners in the United States » Committed to good design » Committed to partnership
We are
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ONE PLATFORM
CAPTURE via role specific interface, devices, other systems
CREATE Necessary documentation
ORGANIZE data in central place for insights
SHARE other stakeholders per workflows
COMMUNICATE with other stakeholders through meaningful workflows
INCREASE Efficiency For all
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C A R E M E R G E F A M I L Y O F P R O D U C T S
Rx Integration eMAR
Family
Engagement
Community
Engagement
Clinical
Collaboration
Calendar
CentralBroadcast
Chronic Care
Management
CCM – Physician Engagement
Clinical Collaboration
Community Engagement
Family Engagement
Calendar Central
Broadcast
Pharmacy Integration
eMAR
ENTERPRISE ANALYTICS
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Best in Class Service & Support
94% NPS among the highest in cloud based software
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What Our Customers Say
95% 94% 99% CUSTOMER
SATISFACTION RECOMMEND CAREMERGE
CLIENT RETENTION
RATE
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Get Started – Easy as 1, 2, 3
ü Technology and Systems analysis
ü Silos & workflow analysis
ü Measure baseline
ü Tied to your strategy & vision
ü Analyze and prioritize
ü Start consolidating and integrating Systems
ü Dedicated Caremerge Experience team
ü Ensure your vision is accomplished
ü Continuous improvement through Enterprise Analytics
Assessment Define Roadmap
Roadmap Execution
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Implementation Process
Align Kickoff Rollout Marketing Support
Leadership Launch • Welcome Caremergers! • Align Goals• Identify Key Stakeholders• Define Success Metrics
Kickoff/Configuration • Product Introduction• Collaborative Configuration of Caremerge• Create Base Resident/Senior Setup• Capture Baseline metrics
Staff Launch and Training (onsite)• Staff Learns Caremerge Basics• Immediate Use! • Optimize Workflows
Marketing & Communications • Push out to Marketing• Push out to Families• Engage and Empower Staff
Ongoing Success • Awesome Support • Ongoing Education• Measure Impact, Create Case Studies• Speaking Engagements• New Feature Rollout
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In addition to round the clock support, our help site is chock
full of handy videos, feature releases, How To’s and FAQs
Our Help Site Helps You Help Seniors
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Help Videos are regularly updated, ensuring no one ever
goes far for answers
BUT! If You Have a Question, just dial our 24/7 Help Line to
get answers quick.
Our Help Site Helps You Help Seniors
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Industry Recognition
COOLEST Healthcare Company
in the Midwest
WINNER Most Innovative Product in LTC
WINNER Best Mobile App
Boomer’s Summit 2013
COOLEST Health App
HealthBeat 2013
FINALIST AARP 2013 Health Innovation @50+
FINALIST Most Innovative in
Senior Care 2013
HOTTEST Healthcare Company
in the Midwest
FINALIST Most Innovative in
Senior Care 2014
2014 ALFA Best of the Best Spotlight—
Family Engagement
2014 ALFA Best of the Best Spotlight—
MCO Quality Measures
BEST PRACTICE Post-Acute Care
Collaborative Research
2014 AWARD Early Stage Investment Opportunity of the Year
SILVER AWARD 2014 Best Transitional Care Solutions in LTC
BRONZE AWARD 2014 Best Transitional Care Solutions in LTC
2014 WINNER Social Innovation Award
2015 ALFA Best of the Best
Family Engagement
Caremerge Confidential
2015 TOP 10 Healthcare Technology
Disruptors
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Industry Recognition (cont.)
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Partners
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Investors