Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting
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Transcript of Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting
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Using strategy to drive
ICT innovation –
one not-for-profit’s journey
Paul Whiting
ICT Manager
Australasian Fire and Emergency Services
Authorities Council (AFAC)
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Outline
• Purpose & Caveat
• AFAC
• Strategy and considerations
• Strategy development
• Our story and strategy
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AFAC
Our mission: The peak body for the fire and emergency services
In Australasia creating synergy across the industry.
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What’s your organisation like?
Innovation is changing or creating more effective processes, products and ideas, to allow for better productivity and performance.
Strategy is a high level plan to achieve one or more goals under conditions of uncertainty (wikipedia).
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Strategy considerations
Your services
Your staff
Your infrastructure
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Your services
How many do you have? How many do you want?
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Your staff
Bring Your Own Device (BYOD)
Remote Access
Software
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Your infrastructure
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Developing a strategy
Present Future
TIMELINE
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Developing ICT strategy
• Enables your Organisational Strategy
• Staff Interviews
• Monitor IT Expenditure
• Monitor MSP Reports
• Develop your information network
• Asset Management - Spiceworks
• Business Continuity
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Spiceworks
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Initial Strategy: 2011 Q1
Short-term Medium-term Long-term
Services • Video
conferencing
• New website
• CRM
• Responsive
Website
Staff • SOE • Remote
Access
• BYOD
Infrastructure • Business
Continuity
• Exchange
Upgrade
• Cloud
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Original Landscape
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Implementation
• Requirements Analysis (8/100)
• Request for Proposal(RFP) process
• Vendor Selection
• Cloud vs. On-premise
• Brown Bag Meetings
• Pairing: Digital Dinosaur with Digital Native
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Current Landscape
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Current Status
Layer Completed In Progress
Services • Video conferencing
• Webinars
• New website & back
office
Staff • Standard Operating
Environment
• Remote Access
Infrastructure • Business Continuity
• Exchange Upgrade
• Asset Management
• Business Continuity
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Current Strategy: 2013 Q2
Short-term Medium-term Long-term
Services • AMS • Responsive
Website
• Collaboration
• Projects
Staff • Remote
Access
• Windows 8
• BYOD
• Office 365
• Document
Management
Infrastructure • Business
Continuity
• Cloud • NBN
• WiFi (a/c)
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Summary
• Strategy and considerations
• Strategy development
• Review and update your strategy
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Top Tips
1. Spiceworks
2. Monitor spending & maintenance
3. Develop / refine your info network a. Connecting Up/TechSoup
b. InfoXchange/ITaNGO
c. Tech4Good, Nonprofit Tech, LinkedIn
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Q & A
• Further Information
– www.afac.com.au
– au.linkedin.com/in/paulgwhiting/
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Think like a technology leader
“What MBAs are learning in business school is
what we are looking for in our leaders – strong
focus on analytics, the ability to use data to help
drive decision-making.
We want them to incubate new ideas and be able
to take them to market fast.”
Jennifer Boden, Amazon.com’s director of global
university programs.
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Your services
• Making your information/services/products
available to others
– Your website
– Phone apps
– Social media
– Electronic newsletters
– Your online store
• Collecting/providing their information
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Your staff
• Single biggest expense in your budget
• Their desktop / laptop / phone / tablet
• Bring Your Own Device (BYOD) policy
• Software
• Remote Access
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Your infrastructure
• Network
• Storage
• Backups
• Servers
– Operating Systems
– Databases
– Applications
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CMS+CRM=AMS
• 4 Websites
• Integration
– Content Management System(CMS) & forums
– event management
– email marketing
– Exchange: mail lists & shared contacts
• Associations Forum workshop
CMS = Content Management System
CRM = Contact Relationship Management System
AMS = Association Management System