Using Data Access for Archiving and Monitoring in Lync...

Using Data Access for Archiving and

Monitoring in Lync Online Dedicated

Legacy Platform Release

Office 365 Dedicated & ITAR-Support Plans

© 2015 Microsoft Corporation. All rights reserved.

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Applies to: Office 365 Dedicated – Legacy Platform Release

Topic Last Modified: 2014-04-07

Accessing Lync Online Archiving and Monitoring Data ................................................................................................... 3

Available Databases .................................................................................................................................................................... 3

Database Schemas and Additional Resources ................................................................................................................. 4

Connecting to Archiving and Monitoring Databases ........................................................................................................ 5

Server and Database Names ................................................................................................................................................... 5

SQL Management Studio Connectivity to SQL Server .................................................................................................. 6

ODBC Connectivity to SQL Server ......................................................................................................................................... 7

Excel Connectivity to SQL Server ........................................................................................................................................ 14

Transferring Data from Databases ......................................................................................................................................... 15

Using SQL Server Import and Export Wizard for Initial Database Transfer ....................................................... 15






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Lync Online Dedicated customers that have Archiving and Monitoring can request the ability to connect

directly to snapshots of this data on SQL Server storage. This enables you to do their own custom

reporting against the data. The daily snapshots have the prior 60 days of data available.

These snapshots are read-only copies of the production databases which are recreated daily. You have

the ability to give permissions to specific users to get access to this data. A secure data connection is

established to the databases. Standard SQL connectivity tools such as ODBC, SQL Management Studio,

MS Office, or other tools can be used.

Intended Audience

The intended audience for this document is SQL Administrators or Database Administrators who are

comfortable with querying data from SQL databases.






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Accessing Lync Online Archiving and

Monitoring Data When your organization subscribes to the Lync Online archiving and monitoring feature you can

request the ability to connect directly to the daily snapshots of your archiving and monitoring data on

Microsoft SQL Server. These snapshots enable your organization to do its own custom reporting against

the data.

The snapshots display the prior 60 days of data and are read-only copies of the production databases

that are recreated daily. You have the ability to give permissions to specific users in your organization

for access to this data. Connectivity to the databases is secured using SSL. Standard SQL connectivity

tools such as the Open Database Connectivity specification (ODBC), SQL Management Studio, and

Microsoft Office and can be used for data access.

The intended audience for the information in this topic is SQL Administrators or database

administrators who are comfortable with querying data from SQL databases. For additional guidance,

see Database Schemas and Additional Resources.

Available Databases Daily snapshots of the following databases are available for read-only access:

Archiving (LcsLog). This database contains archives of peer-to-peer and multiparty instant

messages.

Monitoring Server (QoEMetrics and LcsCDR). The Lync Monitoring Server role collects data

about the quality of your network media on your network endpoints and about usage information

related to audio/video sessions, instant messages (IM), meetings, application sharing, and file

transfers. This information can help you provide the best possible media experience for your users.

The monitoring server also collects call error records (CERs), which you can use to troubleshoot

failed calls. Additionally, it collects usage information in the form of call detail records (CDRs) about

various Lync Server features so that you can calculate return on investment of your deployment and

plan the future growth of your deployment.






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Microsoft already provides several reports for reviewing monitoring data. Access is provided to

these monitoring server databases to enable you to get deeper insight as needed.

Database Schemas and Additional Resources For additional information about Lync Online archiving and monitoring data access, see the following

resources.

Quality of Experience (QoE) Database Schema

Call Detail Recording (CDR) Database Schema

Microsoft Lync Server 2010 Resource Kit (see Chapter_02_Archiving_and_Monitoring_R1.doc)

Communications Server 2007 R2 Archiving Database Schema

Note:

The Lync 2010 archiving database schema is not published publicly. The Communications

Server 2007 R2 schema is very similar to what Lync offers with a few variations in column

names

http://go.microsoft.com/fwlink/p/?LinkID=213045


http://go.microsoft.com/fwlink/?LinkId=309211

http://go.microsoft.com/fwlink/?LinkId=309212






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Connecting to Archiving and Monitoring

Databases This topic describes how to connect to the Lync Online archiving and monitoring databases.

Server and Database Names Use the following SQL Server fully qualified domain name (FQDN) for connectivity to the archiving and

monitoring databases: archive.xxxd.mgd.msft.net where xxx is the number assigned to your domain

(for example 997).

The database names are:

LcsLog_2400. Archiving database daily snapshot.

LcsCDR_2400. Call Detail Records (CDR) database daily snapshot.

QoEMetrics_2400. Quality of Experience (QoE) database daily snapshot.






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SQL Management Studio Connectivity to SQL Server To use SQL Management Studio to connect to the database:

1. Click Start, All Programs, Microsoft SQL Server 2008 and then SQL Server Management Studio.

2. In the Connect to Server dialog box, type archive.xxxd.mgd.msft.net where xxx is the number

assigned to your customer domain. Then click Connect.

Note:

Ensure the user account you’re using to connect is a member of the Active Directory groups

explicitly given permissions to the databases.






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3. After you’ve successfully connected to the SQL Server, expand Databases and then expand

Database Snapshots as shown below. It’s possible to explore the databases in SQL Management

Studio as you would any other database.

ODBC Connectivity to SQL Server It’s also possible to simply use ODBC data sources to connect to the databases. The following

procedure describes how to create an ODBC data source that any ODBC-aware application can use to

connect to the databases.

1. Click Start, Control Panel, Administrative Tools, and then click Data Sources (ODBC).






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2. In the ODBC Data Source Administrator dialog box, click System DSN and then click Add.






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3. Highlight SQL Server and then click Finish.






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4. In the next dialog box, enter the data source name and type the FQDN of the SQL Server that has

the relevant snapshots of the databases you're connecting to. This FQDN is always

archiving.xxxd.mgd.msft.net where xxx is the number for your domain. Click Next.






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5. In the next dialog box, select to use your current Active Directory credentials to connect to SQL and

then click Next.






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6. In the next dialog box, select the relevant database snapshot to query under Change the default

database to: (for example, LcsCDR_2400, LcsLog_2400, or QoEMetrics_2400) and then click Next.






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7. Click Finish and then Test Connection. If the connection is successful you should see the following

dialog box displayed. If connectivity or authentication fails, ensure you can resolve the FQDN of the

SQL server, that you can telnet to it on TCP port 1433, and that the account you’re attempting to

use has permissions necessary to connect to SQL and read from the database you’re attempting to

access.






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8. After the tests complete successfully, click OK, and then OK again. At this point the data source has

been created and can be used by other applications to connect to the database. The screenshot

below shows the data source that you created.

Excel Connectivity to SQL Server To learn how to use Excel to connect to the databases, see the Report Customization section (the

Chapter_02_Archiving_and_Monitoring_R1.doc in the Microsoft Lync Server 2010 Resource Kit). Be sure

to use the server and database names specified in the Server and Database Names section for

connectivity.







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Transferring Data from Databases After you’ve established connectivity to the Lync Online archiving and monitoring databases, it’s a good

idea to transfer them for ease of reporting, long-term storage, or data modification if necessary. This

section will focus on one way to initially transfer the databases using the SQL Import and Export Wizard.

Using SQL Server Import and Export Wizard for Initial

Database Transfer This procedure describes how to use the SQL Server Import and Export Wizard to transfer a Lync Online

archiving and monitoring database.

1. Click Start, All Programs, Microsoft SQL Server 2008, and then Import and Export Data (64-

bit).

2. On the wizard starting page, click Next.






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3. On the Choose a Data Source page, enter the server name to connect to archiving data access

(archive.xxxd.mgd.msft.net where xxx is the number for your domain) and then click Refresh.






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4. In the Database drop-down list box, select one of the databases to transfer (LcsLog_2400,

LcsCDR_2400, or QoEMetrics_2400) and then click Next.

5. On the Choose a Destination page, select a destination server in your environment to move the

database to. Select a server and either select a database that’s already been created, or create a new

one by clicking New, and then click Next.

6. On the Specify Table Copy or Query page, click Next.






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7. On the Select Source Tables and Views page, select the checkbox next to Source and then click

Next. This will select all of the tables and views in the database and will copy everything from

the snapshot database.






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8. Click Finish and then Finish again to run the job immediately and kick off a transfer of the entire

database. After the transfer is completed you’ll have a full copy of the database on your local SQL

Server to run reports against, query against, or modify as needed.

See SQL Server Import and Export Wizard for more information on using the wizard.


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