Using Business Intelligence to Drive Recruiter Performance
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Using Business Intelligence to Drive Recruiting Performance Mike Cleland 03/19/14
description
Using Business Intelligence to Drive Recruiter Performance
Transcript of Using Business Intelligence to Drive Recruiter Performance
Using Business Intelligence to Drive Recruiting Performance
Mike Cleland03/19/14
Using Business Intelligence to Drive Recruiting Performance
Driving Recruiter Performance Understanding Account Success Factors Implementing Improvements
Using Data to Drive Results
The Value of Business Intelligence
Driving Recruiter Performance
How Does Data Drive Behavior? Establishes Benchmarks Reinforces Expectations
Driving Recruiter Performance
Driving Recruiter Performance: Establish Benchmarks
Metrics Portfolio Should Include: Activity Results Quality
Benchmarks vary based on clients, experience level, and role
Experience of your team Expectations of your clients
Benchmarks are Defined by…
Driving Recruiter Performance: Establish Benchmarks
RECRUITER EXPERIENCE LEVEL
Activity Based
No Experience Seasoned Recruiter
Result and Ratio Based
Driving Recruiter Performance: Establish Benchmarks
ACCOUNT EXPECTATIONS
Activity Based
Speed and Volume Service Level
Result and Ratio Based
Driving Recruiter Performance: Establish Benchmarks
One-on-One Meetings Identify Performance Trends Garner Employee Feedback Determine Training Needs Provide One-on-One Coaching
Driving Recruiter Performance: Reinforce Expectations
Team Communication Share Company Trends Recognize Top Performers Conduct Formalized Training
Driving Recruiter Performance: Reinforce Expectations
Driving Recruiter Performance: Reinforce Expectations
Account Success Factors
Account Success Factors
What Do They Care About? Throughput - Volume and Variation Responsiveness - Speed Quality - Service Level
Account Success Factors: Priorities
Activity Based
Responsiveness and Throughput Quality
Result and Ratio Based
Account Success Factors: Priorities and Measures
ACCOUNT EXPECTATIONS
Activity
Job Order Volume
Submittal Volume
Submittal Coverage
Account Success Factors: Job Order Trends
Results and Ratios
Job Order Quality
Candidate Quality
Responsiveness
Account Success Factors
Driving Improvement
How Do You Drive Focus and Commitment? Carefully Select Improvement Commit to Effort Required Consistent Communication
Driving Improvement
Driving Improvement: Selection Process
Driving Improvement: Selection Process
Define Commitment Level Determine Budget Costs Understand Level of Disruption Commit to a Timeline
Driving Improvement: Commitment
For Improvement to be Embraced,
It Must Be… Relevant to the Individual Measureable and Manageable Aligned with Account’s Priorities
Driving Improvement: Consistent Communication
Real World Impact
Real World Impact
Company had Declining Close Rates Experience Indicated Quality was the Issue Fixing Quality would have Worsened Problem Responsiveness was the Issue
Real World Impact: Situation
Real World Impact: Solution and Result
Real World Impact
Workbook
From Job Order Trends to Improvements:1. Prioritize your Accounts
2. Analyze Job Order Coverage
3. Improve Account Productivity
4. Prioritize Improvements
Workbook: Job Order Trends
