User Experience and Validation - VMware...experience for the user, who now has one place to go for...
20
REVISED 7 NOVEMBER 2018 USER EXPERIENCE AND VALIDATION
Transcript of User Experience and Validation - VMware...experience for the user, who now has one place to go for...
REVISED 7 NOVEMBER 2018
USER EXPERIENCE ANDVALIDATION
USER EXPERIENCE AND VALIDATION
GUIDE | 2
Table of Contents
User Experience and Validation
– Devices
– Workspace ONE User Experience
USER EXPERIENCE AND VALIDATION
GUIDE | 3
VMware Workspace ONE Cloud-Based ReferenceArchitecture - User Experience and Validation
User Experience and Validation
The success of any end-user-computing solution hinges on the quality of the end user’s experience.This can be difficult to measure because user experience can, in some respects, be subjective. Youmust understand how users will interact with the environment and whether it delivers what theyneed. Feedback from users should be incorporated into the design—and on an ongoing basis—toensure that any required changes are made to keep the solution relevant.
How do users connect?
How do users interact with the interfaces, applications, and other aspects of the solution?
Does the workflow address the way users need to work?
What does the typical workflow look like for them?
Do the client-device capabilities fulfill the use case needs?
Does the environment deliver a usable and reliable experience? Consider response time,availability, ease of use, and the ability to customize to individual needs.
Devices
One of the aims of VMware Workspace ONE® is to allow access to any application from any device.Using Workspace ONE as the common access mechanism for all resources provides a familiarinterface and experience across all devices.
A user’s main working client device should match the requirements for that use case. This does notmean that a user is limited to just that device. It just means that other devices might not have all thefunctionality needed to deliver the full experience and capabilities.
Understand the use cases thoroughly.
There is no one perfect endpoint—different uses require different choices.
Users will use multiple devices—try to set expectations about differences.
Be conscious of possible third-party licensing implications.
When accessing VMware Horizon® virtual desktops and RDSH-published applications, it should benoted that not all clients are equal, and all clients do not have the same capabilities. An iPad mightbe great for mobility and certain use cases, but might not be suitable if features such as multiplemonitors and USB redirection are required.
USER EXPERIENCE AND VALIDATION
GUIDE | 4
Workspace ONE User Experience
Workspace ONE provides a consistent end-user experience, regardless of device. Workspace ONEnative mobile apps are built using responsive design techniques. The apps implement an HTML5-based user experience wrapped in native APIs for the respective OS on which is the app isdeployed. This means that the user experience is the same for every OS, but as native apps, theapps can leverage features specific to each OS.
Figure: Workspace ONE App on Windows 10
User Authentication
Workspace ONE provides simple authentication combined with contextual authentication policiesbased on factors such as the location of the device and what type of device is being used.
In the example screenshots that follow, two authentication policies have been created. The first isone where the device is internal and where username and password suffice. The second, forexternal use, is configured to require two-factor authentication.
USER EXPERIENCE AND VALIDATION
GUIDE | 5
Figure: Internal Login to Workspace ONE
External access requires two-factor authentication.
USER EXPERIENCE AND VALIDATION
GUIDE | 6
Figure: External Login to Workspace ONE
After users log in, they have access to a variety of entitled applications. If users have bookmarkedapplications, the bookmarked apps appear on the Bookmarks tab. The applications displayed on thetabs depend on the context and capabilities of the device. For example, mobile applications are notdisplayed if the Workspace ONE catalog is viewed from a laptop.
USER EXPERIENCE AND VALIDATION
GUIDE | 7
Figure: Bookmarked Applications in Workspace ONE
Users can use the self-service feature of the catalog to add applications.
USER EXPERIENCE AND VALIDATION
GUIDE | 8
Figure: Application Catalog in Workspace ONE
They can also use filters and searches to help find apps both in the catalog and on their ownworkspace.
USER EXPERIENCE AND VALIDATION
GUIDE | 9
Figure: Searching for Applications
Web and SaaS Application Launch
Users can launch different types of applications from within their workspace. Web page links open innew tabs. When launching links to SaaS applications (for example, Workday), single sign-on is used,and the user is automatically authenticated.
Figure: SaaS Application Launch and Single Sign-On
USER EXPERIENCE AND VALIDATION
GUIDE | 10
Virtual Desktop and Published-Application Launch
When using VMware Horizon® Cloud Service™ on Microsoft Azure, you can synchronize virtualdesktops and published applications with the Workspace ONE catalog. This provides a consistentexperience for the user, who now has one place to go for all their applications, regardless of type.
Depending on how the environment is configured, virtual desktops and published applications can beautomatically bookmarked for a user. Alternatively, users can search the catalog for resources theyhave been entitled to and optionally bookmark them if they intend to access the items frequently.
Figure: Horizon Desktops and Published Applications in Workspace ONE
When users launch a published application, an application window opens on their desktop, just as ifthe Windows-based application were natively installed.
USER EXPERIENCE AND VALIDATION
GUIDE | 11
Figure: User Launch of a Horizon Published Application from Workspace ONE
If entitled, users can launch a virtual desktop and single sign-on (SSO) to the desktop. In theexample screenshot that follows, the VMware Horizon® HTML Access™ browser-based client is usedrather than the VMware Horizon® Client™ native app.
USER EXPERIENCE AND VALIDATION
GUIDE | 12
Figure: Launch of a Horizon Virtual Desktop from Workspace ONE
From within a virtual desktop, users can also SSO to Workspace ONE and access all applications inthe catalog.
Figure: Workspace ONE Inside a Horizon Virtual Desktop
User Experience on an iOS Device
On an iOS device, the Workspace ONE app can use the latest technologies from Apple, such asTouch ID, to enable one-touch authentication that uses mobile SSO features. On Windows 10, thenative app can use Windows Hello to authenticate using a camera and facial recognition.
The following sequence provides a tour of the basic user experience on an enrolled iPad Pro iOSdevice. In the following screenshot, the home screen of an enrolled iPad Pro is configured anddisplays the Workspace ONE Touch ID.
The user launches the Workspace ONE app.1.
For the example in the following screenshot, a user could either tap the icon in the top-left part of the screen or use the quick-launch menu at the bottom.
USER EXPERIENCE AND VALIDATION
GUIDE | 13
Figure: Home Screen of iOS Device and Workspace ONE App
If the user has previously authenticated, they will be presented with the option to use2.
Touch ID for Workspace and reauthenticate using their fingerprint.
USER EXPERIENCE AND VALIDATION
GUIDE | 14
Figure: Touch ID Integrated with iOS SSO
After authentication is complete, the Workspace ONE app opens the Bookmarks tab.3.
This tab allows a user to conveniently locate their favorite and frequently usedapplications.
USER EXPERIENCE AND VALIDATION
GUIDE | 15
Figure: Bookmarks for Favorite Applications on iOS Device
Selecting the Catalog tab allows a user to see all the available applications.4.
Apps are categorized and include virtual (Horizon desktops and publishedapplications), websites (SaaS applications), and mobile apps.The magnifying glass at the top right can also be used to search forapplications.Applications that are frequently used can be bookmarked.
USER EXPERIENCE AND VALIDATION
GUIDE | 16
Figure: Catalog Displaying All Available Applications and Virtual Desktops on an iOSDevice
From the Catalog, a user can install mobile apps on their iOS device.5.
USER EXPERIENCE AND VALIDATION
GUIDE | 17
Figure: Installing Mobile Apps from the Catalog Tab or Search Results
After selecting an app to install, the user is asked to confirm installation. Depending on6.
the source, the application might be pushed to the device, or the user might beredirected to the native app store for the device type.
USER EXPERIENCE AND VALIDATION
GUIDE | 18
Figure: Confirmation Box That Redirects to an App Store
After application installation is complete, the iOS home screen will display the7.
application icon.
USER EXPERIENCE AND VALIDATION
GUIDE | 19
Figure: Native Apps on iOS Home Screen
VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.comCopyright © 2017 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listedat http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may betrademarks of their respective companies.
