Using Kaseya Traverse to Deploy Advanced Infrastructure and Applications Monitoring Services to Your Customers

Kaseya Connect 2014

Intros

• Mike Verner - COO • James Ilderton – Principal Engineer

Monitoring Landscape & Consolidation

Why Traverse?

Evaluation Criteria Tool on par or better than that of separate vendor sets Cost structure that could be absorbed into current sales model Root cause/correlation engine that occurred instead of depending on engineering

labor to do it Matches future direction of UTG Passes muster of current mid-market client IT staffs

Solution: An enterprise level monitoring platform already moving to your VSA

Case Study Intro

National Healthcare Provider

HQ, Datacenter, Cloud & 132 remote sites

Kaseya VSA, Orion, Whatsup Gold, Spotlight on SQL,

Dameware deployed

SLA Contract…they use UTG to report metrics to

their Board of Directors

UTG Managed client’s Orion instance…limited

integration

Case Study - Transition

• Traverse deployed

• Kaseya Professional Services for SLA reporting

• Now all in Kaseya & Traverse

Case Study - Outcomes

• Client uses Traverse Dashboard in their helpdesk

• Network Configuration Management

• Be careful the added insight you are providing!

• App correlation

• Client leveraging large & small dashboards

• Advanced Monitoring allowed us to increase our

value to the client as well as increase our monthly

services fee at the same time simplify our

management

Case Study - Outcomes

Customized Dashboards by Role

Netflow Integration

Netflow Integration

History & Trending to avoid SLA breaches

Generate reports on demand or automatic schedule and email

PDF or web based

Trend reports – calculates days to reach threshold

Custom reports for complete flexibility by client by need

“MyReports” – add any graph or table to your report template

Q&A

Thanks!