Kaseya Traverse

Kaseya® Product Brief

Kaseya TraverseTraverse is a breakthrough cloud and service-level monitoring solution that provides real‐time visibility into the performance of virtualized IT services allowing proactive SLA management and rapid root-cause analysis. Leveraging innovative Service Container technology, it creates correlated and business‐oriented views of the IT infrastructure by linking underlying components to supported business services andprocesses. Traverse’s network flow, packet data and predictiveanalytics allow deep-dives intodiscrete application and businessservices to deliver forward trending and quickly identify thecause of any past, current or pending issues. Aligning businessservices and infrastructure technology enables Traverse’s customers to optimize businessoutcomes.

Service Containers and ViewsService Containers enable grouping of an organization’s ITinfrastructure to create logical,service‐oriented views of the network. The unique object‐oriented, "container" technology linksapplications and underlying infrastructure to IT services. ServiceContainers have unlimited staggered and recursive hierarchies andcan be created on the fly or dynamically. Rather than just labelinga loose collection of objects as a service, Traverse goes much further by making its Service Containers fully aware of the underlying L2/L3 relationships between components. Traverse provides service‐oriented views of the performance of the underlying IT infrastructure. This includes split‐panel views of services, containers, devices and performance tests.

Dashboard‐To‐Flow Drill‐DownTraverse supports integration with network flow and packet leveldata collection tools to provide seamless drill‐down from systemand device level monitoring to troubleshooting and analysis usingflow and packet data.This capability allows IT managers to drilldown from a high level service container view to the specific hostthat is consuming bandwidth or resources. This seamless integration enables quick identification of impacted IT Services (what is affected), trouble areas (where to look)and problem sources (what to analyze further). Traverse is the only product that combines a high‐levelSLM monitoring platform with powerful flow‐based troubleshooting capability for the fastest meantime to resolution.

Predictive SLA Management and Monitoring

Predictive Data AnalyticsTraverse provides a predictive analytics capability that learns thebehavior of IT components over time and automatically adjustsalert thresholds to reduce noise and isolate the root cause of performance degradation in dynamic IT environments. Traditionally cloud and IT environments have been over-provisioned with IT resources to accommodate for peak loads,leading to wasted resources. Traverse’s Predictive Analytics capability enables automatic baselining and behavioral learning of cloud and physical infrastructure based on historical data analytics, to enable optimal resource provisioning. This behavioralanalysis can be applied to all underlying components of an IT or business service, creating a demand-based performance profile of an IT service. Intelligent Data Gathering & AnalysisTraverse Data Gathering Engine (DGE) is a cloud baseddata gathering repository that collects, analyzes, andstores performance data from networks, devices, systems, servers, and applications. DGEs collect thealarms, events, and polls from the various infrastructuralelements such as servers, routers, and applications. Each DGE collects data according to the definitions it has been given from the Object Store. These definitionsinclude which devices it should monitor, how frequentlyit should monitor such devices, and what it should dowith the results. This information is then progressivelysummarized over time as well as analyzed relative tothresholds, key events and alarms for taking appropriateactions. These rich analytical features allow a highly scalable model for large, distributed datacenters andcloud environments.

Correlation & Smart Notification EngineTraverse provides advanced root cause analysis (RCA)features that extend beyond traditional network levelanalysis. The root cause analysisengine is based on a Service Object Model designed for analyzing end‐to‐end businessimpact instead of just stopping at the network layer. Real‐timealarms are triggered based onapproaching maximum capacity,traps, log messages, user definedmaintenance, and other criteriataking into account the complexrelationships between IT elements for delivering distributed applications. Traverse’s Smart Notification Engine (SNE) automatically suppresses transient flaps, and preventsalarm floods based on topologyand service dependencies.

Kaseya Product Brief | Kaseya Traverse

Kaseya Product Brief | Kaseya Traverse

The multi‐stage alarm engine provides a comprehensive escalation process to send notifications based on how long a device has been in warning or critical condition, and on time of day and status on repeated polling. The smart suppression engine uses complex heuristics to avoid false suppressionof alarms in redundant networks.

Event ManagerTraverse captures processes, archives and displays a variety of events such as SNMP Traps, WindowsEvents and Syslogs. Traverse supports acknowledgement and annotation of events, suppression, de-duplication and correlation. The seamless integration with Service Containers immediately identifieswhich services an event belongs to and the impact of an event on an IT or application service. Traverse’s patented distributed DGE architecture allows scaling to very large deployments. It also integrates with most enterprise ticketing systems out of the box.

SLA Monitoring and MeasurementTraverse supports specification of SLAs for services and infrastructure in terms of defined metrics, such as, availability, latency, Committed Information Rate (CIR) and much more. Traverse measurescompliance against defined SLAs, and provides reports of compliance against SLAs, using real‐time SLA dashboards. In combination with trend reports, SLA dashboards indicate “time to non-compliance”providing a valuable planning tool that can alert to a pending issue while providing time for remediation before SLAs become compromised.

Topology Discovery and MappingTraverse automatically discovers applications, networks, servers, andsystems on initial discovery, and therelationship between the differentL2/L3 devices using technologiessuch as CDP, DHCP, ARP, ICMP, androute tables. It can then build the hierarchical topology map betweenyour network devices such asswitches, routers, VLANs,ATM/frame‐relay, and older generation bridges and hubs. Traverse includes an unmatchedcomponent template and signaturelibrary for IT infrastructure. Userscan create visual relationship mapsbetween services and infrastructure,enabling better problem isolationand root‐cause analysis.

Kaseya Product Brief | Kaseya Traverse

Real‐Time and Historical ReportingTraverse retrieves data upon request and generates reports and views based on the actual state of infrastructure. Traverse supports trend reports that provide short‐term and long‐term trend plots of imminent violations, and customized reports for fault, performance, threshold, message and inventory.Traverse offers powerful and intuitive reports and statistical information, ranging from simple top‐N tables to sophisticated correlation graphs and trend reports using regression analysis.

Multi‐Tenant, Federated Security ModelTraverse has a built‐in federated security model which supports multiple departments, users or customers in using a single instance of the software. The flexible security model allows creatingread‐only or read‐write users, administrative users within a department/domain, or administrative users across departments/domains. ‘Private’ departmental or user‐specific views can be enabled in a single deployment of Traverse, even if the various views are based on monitoring information from the same Data Gathering Engine (DGE).

Customizable DashboardsTraverse allows you to create dashboards and display intuitive graphs, tables and charts for any metric being tracked. Dashboards are updated in real‐time and multiple dashboards can be created for performance of services and infrastructure.

Kaseya Product Brief | Kaseya Traverse

Mobile ViewsMobile-optimized displays enable access to critical management information for administrators, service owners and operators and support touch-enabled drill-down menus that are easier to navigateon small device screens. Support is provided for iPhone, iPad and Android devices.

Url Transaction MonitorTraverse supports definition of application use ‘test cases’, and specification of frequency of test execution. Traverse runs tests against the production environment and monitors key performance metrics for services and infrastructure. This capability was developed for testing production environments to confirm that services are performing as expected, and renders on‐demand when actioned by a user.

Integrated NCMTraverse has an integrated Network Configuration and Change Management (NCM) module which automatically backs up configurations of all routers, firewalls, switches and load balancerswithin the network. You can compare the changes made to any configuration and restore the previous configuration at any time. Having a tightly integrated NCM module provides instant troubleshootingand faster mean time to recover (MTTR).

Support for Wide Range of InfrastructureTraverse supports a wide range of infrastructure that includes applications (Oracle, SQL Server, DB2,MySQL, Exchange, Apache, WebLogic, etc.), servers (Linux, Solaris, HP‐UX, Windows, Novell, etc.), network devices (Cisco, Foundry, Juniper, Avaya, Amperion, etc.), firewalls, content delivery systems,storage infrastructure, fixed wireless nodes, VoIP infrastructure, and environmental management components.

Open APITraverse has a flexible API framework which allows extending the product easily. While Traverse provides common notification mechanisms, such as email, pager, trouble ticket interface and SNMPtraps, the API allows custom notification and action development as needed.

Kaseya Service Desk IntegrationIntegration with Kaseya Service desk allows customers using both VSA and Traverse to raise, track and manage incidents via a unified service desk/ticketing system.

To learn more about Kaseya Traverse, please visit:www.kaseya.com/solutions/traverse

For your FREE trial, visit:www.kaseya.com/traverse

About Kaseya

Kaseya is the leading provider of cloud-based IT management software. Kaseya solutions allow Managed ServiceProviders (MSPs) and IT organizations to efficiently manage IT in order to drive IT service and business success. Offeredas both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate acrossIT management functions. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more.Kaseya is privately held with a presence in over 20 countries. To learn more, please visit www.kaseya.com

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