Unit 1 Assignment Brief

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OCR 2008 1

Model AssignmentIssued October 2008

OCR Level 3 Nationals in ICT

Unit 1: Digital Business Communication

Please note:

This OCR model assignment may be used to provide evidence for the unit above.Alternatively, centres may wish to adapt this assignment or devise their own assignment forthe purposes of assessment. It is the centres responsibility to ensure that any adaptationsmade to this assignment allow candidates to meet all the assessment objectives andprovide sufficient opportunity for candidates to demonstrate achievement across the fullrange of grades.

The scheme codes for these qualifications are:

OCR Level 3 National Certificate in ICT 500/3359/1

OCR Level 3 National Diploma in ICT 500/3352/9

OCR Level 3 National Extended Diploma in ICT 500/3356/6

The QCA Accreditation Number for this unit is:

Unit 1: Digital Business Communication D500/7394

This OCR model assignment remains live for the life of these qualifications.

ALL THESE MATERIALS MAY BE PHOTOCOPIED. Any photocopying will be done under theterms of the Copyright Designs and Patents Act 1988 solely for the purposes of assessment.


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2 Model Assignment Issued October 2008Unit 1 Digital Business Communication

Contents

Page Number(s)

TUTOR INFORMATION

Guidance for centres

This section provides general guidance to centre staff on the preparationand completion of the assignment.

3-10

4-5

Notes for tutors

This section provides additional guidance and support to centre staff foreach task. It is not intended for use by candidates.

6-10

CANDIDATE INFORMATION

(This section must be photocopied for each candidate)

General information for candidates

This section provides candidates with general information on completion ofthe assignment in a question and answer format.

11-24

12

Scenario

This section contains the scenario which candidates will need to be familiarwith in order to complete the tasks.

13

Tasks

This section contains all the tasks candidates must complete beforesubmission for assessment.

14-29

Candidate checklist

This checklist is provided to assist candidates in ensuring that they havecompleted and submitted evidence for all tasks.

20-24


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OCR 2008 3

Model Assignment: Tutor InformationOCR Level 3 Nationals in ICTUnit 1: Digital Business Communication


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Guidance For Centres

1 General

1.1 OCR model assignments are issued free to centres on approval and are available todownload from our website: www.ocr.org.uk.

1.2 Centres may choose to:

use OCR model assignments for formal summative assessment of candidates

tailor OCR model assignments for formal summative assessment of candidates

use OCR model assignments as a benchmark for devising their own assignment.

1.3 This assignment has been designed to meet the full assessment requirements of theunit. Candidates will need to take part in a planned learning programme that coversthe underpinning knowledge and skills of the unit.

2 Before carrying out the assignment

2.1 Candidates should be provided with a copy of the Candidate Informationsection of thisassignment.

2.2 Candidates may carry out preparations prior to undertaking the tasks; there is no timelimit for this.

3 When completing the assignment

3.1 Candidates should be allowed sufficient time to complete all of the tasks. The amountof time may vary depending on the nature of the tasks and the ability of individualcandidates. It is suggested that evidence is produced in several sessions.

3.2 Each candidate must produce individual and authentic evidence for each task within

the assignment.

3.3 Centre staff may give support and guidance to candidates. This support and guidanceshould focus on checking that candidates understand what is expected of them. It isnot acceptable for tutors to provide model answers or to work through answers indetail.

3.4 Candidates may use information from any relevant source to help them with producingevidence for the tasks.

3.5 It is acknowledged that candidates in their responses may refer to situations in thescenario but as the scenario is fictitious this does not break any rules of confidentiality.However, candidates must be guided on the use of information from other sources toensure that confidentiality is maintained at all times.



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4 After completing the assignment

4.1 Candidates evidence is assessed by the centres assessor against the qualificationspecification contained in the Centre Handbook. When grading candidates' workcentres must use the grading descriptors in the unit. For further information aboutassessment please refer to the section on Assessment and Moderation in the CentreHandbook.

4.2 Assessors decisions should be quality assured across the centre through internalmoderation. For further information about internal moderation please refer to thesection on Assessment and Moderation in the Centre Handbook.

5 Presentation of work

5.1 Candidates may use the Candidate Checklistprovided to ensure that they submitevidence for ALL tasks. They can do this by using the Candidate Checklistas acontents page inserting references/page numbers in the boxes provided.

5.2 Centres may wish to discourage candidates from excessive use of plastic wallets forpresentation of their evidence as this may hinder the assessment process. Insteadcentres may wish to encourage candidates to present their work so that it is easilyaccessible, e.g. spiral bound, stapled booklet, treasury tag.

6 Acceptable evidence

6.1 For guidance on generation and collection of evidence please refer to the section onAssessment and Moderation in the Centre Handbook.

7 Reworking the assignment

7.1 If candidates do not meet the minimum PASS requirements for the assessmentobjectives, further work will be required.

7.2 Tutors may give feedback to candidates to support and guide them in producingevidence to the required standard.

Model Assignment Issued October 2008

Unit 1 Digital Business Communication 5


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Notes For Tutors

Introduction to the Tasks

The tasks have been designed to enable candidates to demonstrate their knowledge andunderstanding of the use of business communication systems based on standard office software.

The tasks have been designed so that all of the assessment objectives in Unit 1 are addressed.

The scenario states that candidates are working as business advisers for New Solutions forBusiness Ltd. During the assignment tutors will assume the role of Managing Director.

These guidance notes should be used in conjunction with the unit specification and CentreHandbook.

The Tasks

Task 1: Design and create templates for business documents

Assessment Objective 3 is assessed in this task.

Candidates are required to design a housestyle for use in a range of business documents for NewSolutions for Business Ltd. This housestyle will be used when creating templates. There is no needfor candidates to produce specific evidence in part A as their housestyle will be evidenced throughthe templates they create.

At Pass and Merit level it is sufficient for candidates to format any text they enter into thetemplates. Distinction candidates must create user-defined styles in their templates, for example, inthe report template they might edit the Normal and Heading styles and create a style for bulletedlists.

The quality, consistency and appropriateness of the housestyle and templates will be determiningfactors in the grade awarded for this Assessment Objective.

It is expected that Merit and Distinction candidates will use these templates when creating theirdocuments in tasks 2, 3 and 5. Tutors should ensure that candidates have sufficient skills in thepackages for which templates are to be developed to enable them to progress these into finaldocuments.


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Task 2: Business use of communication technology

Assessment Objective 1 and part of Assessment Objective 4 are assessed in this task.

Candidates are required to investigate a range of existing business communication systems. It is

expected that candidates will carry out the research themselves although teachers may suggestappropriate resources such as the internet, personal experience and/or visiting speakers.

Candidates will use this information to produce a formal business report which should be formattedappropriately.

Candidates may consider including the following sections in their reports:

Introduction

Summary of research

Main findings

Conclusion

Bibliography/Resources.

Assessment Objectives 1 and 4 will be assessed separately. Therefore, it is possible forcandidates to achieve differing grades for each assessment objective.

The grade candidates are awarded for Assessment Objective 1 will be largely determined by thequality, level of detail and range of appropriate examples that they have included in their report.

Although Assessment Objective 4 is assessed within this task, tutors must ensure that all

tasks where Assessment Objective 4 is assessed are considered when awarding a grade forthis Objective.

Task 3: Effective communication in business


It is expected that the speakers notes will contain the more detailed explanation and examples,and the slides will be used to highlight the main points of the presentation.

If candidates have not created a template it is sufficient for them to format the presentation usingthe housestyle they created in Task 1.

To achieve higher levels in Assessment Objective 4 candidates should use the template theycreated in Task 1.

When assessing Assessment Objective 4 tutors should consider the quality, appropriateness, andnear professional standard of the candidates presentation.

Although Assessment Objective 4 is assessed within this task, tutors must ensure that alltasks where Assessment Objective 4 is assessed are considered when awarding a grade forthis Objective.




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Task 4: Effective use of email


In these tasks, candidates will be asked to use specific features of email software. It is acceptable

for tutors to amend any of these tasks to suit the software available at the centre. However, tutorsmust ensure that opportunities are given for candidates to provide evidence of an equivalent rangeof features. Reference should be made to the Knowledge, Understanding and Skills section of theUnit Specification.

For Part F of this task tutors will need to create and save the following two documents. Electronicversions of the documents can be downloaded from the OCR website, but tutors will need to insertadditional information as indicated:

New Solutions for Business Ltd

Notice of Clients Meeting

Date: [insert a date approx one month from setting the task]

Venue: Solutions House, York

Time: 09.30-12.30

Agenda

1. Welcome and refreshments2. Briefing: current business news3. Presentation: effective communications4. Discussion of current issues5. Details of next meeting email netiquette



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Dates for next years meetings

Month Date

January 12February 13

March 11April 10May 13June 14July 16

August No meetingSeptember 14

October 11

November 12

December 9

All meetings will be held 9.30 - 12.30 at Solutions House, York.

The main topic of the meeting will be circulated to clients at least one monthin advance. Any suggestions for the topic will be welcome.

Make sure you put these dates in your diary!

Upon receipt of an email sent by the candidates in Task D, tutors should email these twodocuments attached to the following email message:

SUBJECT: Clients meeting details

Good morning.

I have attached two documents. One document gives details of the next meetingand the other contains a list of meeting dates for next year.

Please email these attachments to the clients in your distribution list, asking themto confirm whether or not they will be attending the next meeting. Copy me intothis email but please ensure my email address is not disclosed to the clients.

As the next meeting is quite soon you need to make sure that the email is highpriority.

Thank you(Your Name)Managing Director




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Task 5: Digital security in the workplace


The content of the text produced in Part A provides evidence for Assessment Objective 6 whilstcandidates completing Part B will produce a fourth document to be assessed in AssessmentObjective 4.

Many Pass candidates may wish to attempt Part B allowing the tutor to choose the better qualitydocuments when assessing Assessment Objective 4.

Task 6: Use standard ways of working


Candidates need to provide evidence to show how they have organised and made secure theirfiles during the completion of this assignment. Some evidence could be in the form of annotatedscreenshots and/or provided electronically. However, a tutor witness statement may be the bestway of confirming the appropriateness and consistency of the working practices employed.



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OCR 2008 11

Model Assignment: Candidate InformationOCR Level 3 Nationals in ICTUnit 1: Digital Business Communication

CANDIDATE NAME:


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General Information for Candidates

Q Do I have to pass this assignment?

A Yes. You must pass this assignment to achieve the full qualification.

Q What help will I get?

A Your tutor will help you when completing the OCR model assignment and will make sure thatyou know what resources/facilities you need and are allowed to use.

Q What if I dont understand something?

A It is your responsibility to read the assignment carefully and make sure you understand whatyou need to do and what you should hand in. If you are not sure, check with your tutor.

Q Can I copy other peoples work?

A No. The work that you produce must be your own work and you may be asked to sign adeclaration to say that the work is your own. You should never copy the work of othercandidates or allow others to copy your work. Any information that you use from othersources, eg books, newspapers, professional journals, the Internet, must be clearly identifiedand not presented as your own work.

Q Can I work in a group?

A Yes. However, if you work in a group at any stage you must still produce work that showsyour individual contribution.

Q How should I present my work?

A You can present your work in a variety of ways, eg hand-written, word-processed, on video.However, what you choose should be appropriate to the task(s). For some work, egpresentations, coaching sessions, role-play, work experience, you will need to provide proofthat you completed the task(s). A witness statement or observation sheet could be used forthis. If you are unsure, check with your tutor.

Q When I have finished, what do I need to hand in?

A You need to hand in the work that you have completed for each task. Do not include anydraft work or handouts unless these are asked for. When you hand in your work make sure

that it is labelled, titled and in the correct order for assessing.

Q How will my work be assessed?

A Your work will be marked by an assessor in your centre. The assessor will mark the workusing the assessment objectives and the grade descriptors in the qualification specification.



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Scenario


You have recently started working as a business advisor at New Solutions for Business Ltd. Theorganisation provides advice and support for small and medium sized businesses throughout theUnited Kingdom. The firm specialises in offering advice to new firms, and people thinking of settingup a new business.

The organisations contact information is as follows:

New Solutions for Business LtdSolutions HouseYork

YO1 5GG

041904 247999

Your job role is to work with clients to produce a range of business support materials; thedocuments are to be produced and distributed using ICT. Some documents are to be printed whilstothers are to be viewed on screen.

New Solutions for Business Ltd has a policy for working with electronic files.

The company policy states that:

Safe working practices, complying with Health and Safety legislation, must be employed at alltimes

work must be organised using an appropriate folder/file structure that makes it easy for a thirdparty to locate files

version numbers must be included in filenames, where appropriate

backups of files to a removable medium must be created regularly

files must be password protected, as appropriate, to prevent unauthorised viewing and/orediting

documents that contain confidential information should be protected by the use ofpermissions.


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Tasks

Task 1: Design and create templates for business documents


New Solutions for Business Ltd would like to update its corporate image. You have been asked todesign a new housestyle, and create a range of document templates.

To achieve Pass level you need to complete Parts A and B. To achieve the higher levels you alsoneed to complete Part C. To achieve Distinction level you also need to complete Part D.

A Design a housestyle that can be used in a range of business documents, e.g. business

letters, business reports, slide-show presentations, web pages, email messages, invoicesand flyers.

You should consider, for example, fonts, colours and position of graphic elements e.g. logo,lines and borders.

B Using the housestyle you designed in part A, create three templates using word processingsoftware. These should be for:

a business letter

a business report

one other business document of your choice

To achieve Pass level you need to set the style of text and some paragraph formatting.

To achieve the higher levels you also need to include page layout and graphic elements. Toachieve Distinction level you must also create user-defined styles in your templates.

C Using the housestyle you designed in part A, create a template in presentation software forNew Solutions for Business Ltd. This must include text style, paragraph formatting, pagelayout and graphic elements.

D Using the housestyle you designed in part A, create a template in a different type of softwareapplication from those already used. This template is to be used to provide information forclients of New Solutions for Business Ltd. The template should include appropriate user-defined styles, page layout and graphic elements. Suitable templates might include a leafletin desktop publishing or a web page in a web authoring package.


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Task 2: Business use of communication technology


New Solutions for Business Ltd have received the following request from a client:

We are considering expanding our business and as a result of this we will need to invest indeveloping new business communication systems. We are also thinking about developing ane-commerce based operation. We would like you to produce a report for us that covers thefollowing:

types of business communication system

the benefits and drawbacks of these systems

how the growth of e-commerce, e-business and e-marketing has been influenced bythese systems

Chris Marsden

Managing DirectorMarsden Enterprises Ltd21 The ValeClifdenYork

YO62 5GQ

In this task you will carry out research and produce a formal business report for this client. Thetemplate you created in part B of Task1 should be used for this report.

To achieve Pass level you need to complete Parts A and C. To achieve the higher levels you alsoneed to complete Parts B and D. To achieve Distinction level you also need to complete part E.

A Research three types of business communication system:

email networks: Internet (including WWW) and intranets

conferencing: video-, tele-, web-, instant messaging.

B Research e-Commerce, e-Business and e-Marketing with particular reference to ways inwhich business communication systems have contributed to their growth.

C Produce a business report for the client based upon your research. This report shouldinclude:

a description of the three business communication systems

an explanation of the benefits and drawbacks of these systems giving relevantexamples



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how communication technology has contributed to the growth of e-Commerce (higherlevels only)

how communication technology has contributed to the growth of e-Business and e-Marketing (Distinction level only)

D Using the business letter template you created in Task 1, produce a covering letter that canbe sent to the client with the completed report.

E Justify the suitability of your report and letter for their purposes.

You should make sure you use software features such as tables, bullets, auto-numbering, columnsand text boxes as appropriate.

Thoroughly check your work to eliminate errors and ensure the document is fit for purpose.

The grade you are awarded for Assessment Objective 1 will be largely determined by the quality,level of detail and range of appropriate examples that you include in this report.

Task 3: Effective communication in business


New Solutions for Business Ltd holds monthly advisory meetings for its clients. The theme of thenext meeting is Effective Communication.

To achieve Pass and Merit level you need to complete part A. To achieve Distinction level you alsoneed to complete part B.

A You have been asked toprepare a presentation consisting of slides and speakers notes onthe topic:

The aids and barriers to effective communication

The purpose of the presentation is to explain the factors which can help or hinder effectiveverbal, written and multimedia communication.

You must research the topic, find appropriate examples of each factor, and create thepresentation.

If you created a presentation template in Task 1, it should be used in this task.

Thoroughly check your work to eliminate errors and ensure the presentation is fit for purpose.

The detail of your explanation, and the number and appropriateness of the examples youinclude will be determining factors in the grade awarded for Assessment Objective 2.

B Justify the suitability of your presentation.


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Task 4: Effective use of email


If you created an email template in Task 1, it should be used for all emails sent in this task.

To achieve Pass level you need to complete Parts A, B, D, E and F. To achieve the higher levelsyou also need to complete Part G. To achieve Distinction level you also need to complete Part C.

A Add the following contacts to your email address book:

Firstname

Lastname

Company Job Title Email address

Sally TyroneNew Solutions forBusiness Ltd

AccountManager

[email protected]

Balbir SinghNew Solutions forBusiness Ltd

FinanceDirector

[email protected]

Anne Keith West Oak Business Ltd [email protected]

Penny Howe Todd Enterprises Ltd [email protected]

Eileen Roquefort Leslie Industries Ltd client [email protected]

Beverley Gilbraith Giles Office Solutions Ltd [email protected]

Colin Hunter Burrowbrook Ltd [email protected]

Trevor Vass Ginger Holdings Ltd [email protected]

Stuart Hall Screenplace Ltd [email protected]

Simon Bowler Kelsall Estates Ltd client [email protected]

(Your tutors name)New Solutions forBusiness Ltd

ManagingDirector

(Your tutors emailaddress)

B You will be required to send details of New Solutions for Business Ltds monthly meetings toall clients.

Set up an email distribution list for all the people in your address book whose Job Title isclient.

C Set up an electronic signature with your professional contact information. Ensure this will beused on all outgoing emails.


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D Sally leads all client advisory meetings. The focus of the meeting next month will be emailnetiquette. You have been asked to assist Sally.

Prepare a document outlining email netiquette guidelines. Send this document and thepresentation you prepared in Task 3 as an attachment in a single zipped folder [email protected]. Include instructions in your email message explaining howthese files can be extracted. Copy the Managing Director (your tutor) into this email.

Print a copy of the document and the email you sent to Sally.

E Create two folders within your Inbox, one to store emails from the clients, and one to storeemails from the Managing Director.

To achieve Distinction level you should also set up rules to automatically save emails in theappropriate folder.

F You will receive an email message from the Managing Director (your tutor). Read this email

and carry out the tasks requested.

G Demonstrate how to use a spam-email filter to carry out the following activities:

direct any messages from [email protected] into your spam/junk mail folder

set all messages sent from @ocr.org.uk as safe and not containing spam/junk mail

Task 5: Digital security in the workplace


New Solutions for Business Ltd wishes to produce some advice for its clients on:

Document and computer security in the workplace

To achieve Pass level you need to complete Part A. To achieve Distinction level you also need tocomplete Parts B and C.

A Prepare a draft of the text. You should consider, for example:

hacking

data misuse

unauthorised transfer or copying

unauthorised copying or distributing software

email and chatroom abuses

adware, malware, spyware

pornography

online threats (phishing, identity and financial abuses, etc) types of viruses, virus protection


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You should describe potential problems associated with each issue and the methods thatcan be used to prevent/minimise these.

To achieve Pass level you need to describe at least four security issues. To achieve Meritlevel you need to describe at least five security issues. To achieve Distinction level you needto describe at least six security issues in detail giving examples.

The grade you are awarded for Assessment Objective 6 will also be determined by thequality, level of detail and range of appropriate examples that you include in your text.

B Create either a web page(s) or an information leaflet to display the text you have created. Ifyou created a suitable template in Task 1, it should be used in this task.

You should make sure you use software features such as tables, bullets, auto-numbering,columns and text boxes as appropriate.

Thoroughly check your work to eliminate errors and ensure the documents are fit forpurpose.

C Justify the suitability of your web page/information leaflet.

Task 6: Use standard ways of working

Assessment Objective 7 is assessed in this task

In this task you need to provide evidence to show how you have complied with company policy asstated in the scenario on page 13.


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Model Assignment: Candidate ChecklistOCR Level 3 Nationals in ICT

Unit 1: Digital Business Communication

CANDIDATE NAME:

For task 1 (AO3) have you: Completed ()

A and B created three templates using word-processing software?

Evidence provided (please ): Ref/Page no(s) Electronic files

Printouts and/or screenshots

or other (please give details) ___________________________________


C created a presentation template?

Evidence provided (please ): Ref/Page no(s) Electronic file



(continued overleaf)


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D created a fifth template?

Evidence provided (please ): Ref/Page no(s) Electronic file



For task 2 (AOs 1 and part of 4) have you: Completed ()

A, B and C produced a business report for Marsden Enterprises Limited?

Evidence provided (please ): Ref/Page no(s) printed report

electronic file

For task 2 (AOs 1 and part of 4) have you: Completed ()

D produced a covering letter?

Evidence provided (please ): Ref/Page no(s) printed letter

electronic file



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For task 3 (AO 2 and part of AO 4) have you: Completed ()

produced a slide-show presentation?

Evidence provided (please

): Ref/Page no(s)

electronic file

printouts

For task 4 (AO 5) have you: Completed ()

A added contacts to your address book?

Evidence provided (please ): Ref/Page no(s) printouts and/or screenshots

an electronic address book



B created a distribution list?

Evidence provided (please ): Ref/Page no(s) printouts and/or screenshots

an electronic address book




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C created a signature? (Distinction level only)

Evidence provided (please ): Ref/Page no(s)

screenshots or other (please give details) ___________________________________


D created a document about email netiquette?

sent it as an email attachment?


printouts

screenshots



E created folders in your inbox?

created rules? (Distinction only)

Evidence provided (please ): Ref/Page no(s) screenshots



F emailed documents to the clients as requested?

Evidence provided (please ): Ref/Page no(s) printouts

screenshots




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G set up your spam filter? (Higher levels only)


screenshots or other (please give details) ___________________________________

For task 5 (AO 6 ) have you: Completed ()

A Prepared the text on document and computer security in the workplace?


printouts


For task 5 (AO 6 and part of AO 4) have you: Completed ()

B created webpage(s) or leaflet?

Evidence provided (please

): Ref/Page no(s)

electronic file(s)

printouts



Demonstrated safe and effective ways of working with ICT?

Evidence provided (please ): Ref/Page no(s) screenshots


Unit 1 Assignment Brief

Documents

Transcript of Unit 1 Assignment Brief