Understanding your Web and Mobile Application Experience ...
Transcript of Understanding your Web and Mobile Application Experience ...
Understanding your Web and Mobile Application Experience Running on FMW from the Perspective of the End-user
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Jurgen de Leijer
Sr. Product Strategy Director
Oracle, Enterprise Management
May, 2014
TABLETS
SELF-SERVICE SITESMARKETING SITES
One Customer, Many Online Touch Points�Welcome to my World
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SOCIAL MEDIA
SMART PHONES
DESKTOPS & LAPTOPS
E-COMMERCE SITES EMAIL
�And Unmet Expectations have Consequences
89% Percentage of customers who will begin
doing business with a competitor following a
poor customer experience
24%
I’M
OUTTA
HERE!
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24% The estimated amount of online revenues
lost due to poor online user experience
16%The decrease in customer satisfaction
experienced from just a 1-second delay in
page load time
Total Cloud Control
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Complete Cloud Lifecycle
Management
Integrated Cloud Stack
Management
Business-Driven Application
Management
Self-Service IT Simple and Automated Business Driven| |
Total Cloud Control
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Complete Cloud Lifecycle
Management
Integrated Cloud Stack
Management
Business-Driven Application
Management
Self-Service IT Simple and Automated Business Driven| |
Business Driven Application Management
Are my customers
happy? How is the
order intake doing?
Where is the
order process
stuck?
What is the
root cause of
the problem?
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End User Diagnostics
Transaction tracing
DeepDiagnostics
Approaches to User Experience Management
3
Browser
Instrumentation
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Synthetic Monitoring
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Real User Monitoring - Network Session Capture
Page
request
1
Browser
Acks
3
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Page
response 2
Browser Instrumentation
Client Browser
ANYcompany.com
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YOURcompany.com
Report Summary
•Geo-location Reporting
•Executive dashboards
•Extensive KPI and SLA monitoring
•Full alerting capabilities
•Replay of Full User Sessions
•User Flow performance analyses
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•User Flow performance analyses
•Customized reporting
•Trend analyses
•Out of Box support for: Fusion Apps, SBL, JDE, EBS, PSFT, Weblogic WLPortals, Flexcubeand plain ADF built apps
Easy to setup
Overview of key reports like Geo location, User Flow completion and KPI results
“Drag and drop” graphs and
Business Reports/ Dashboards
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“Drag and drop” graphs and reports and each Dashboard can be stored as ‘template’ for others to re-use
• 100+ “out of the box”reports
• Send reports to mailing lists
• Print to PDF, open in XLS
Business reports flexible out of box reports
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• Create your own report section/reports
• Direct access to Data browser/BI interface possible
Automatic detection of outliers based on thresholds, dimension filters, metric conditions
Calculation can be done over 1-15 minutes worth of data at the time
Key Performance Indicator (KPI) tracking
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minutes worth of data at the time
Each KPI metric is categorized (business, performance, error) and violations categorized (critical, failure, etc)
KPI violations end up in OEM as events/incidents
Keep track of key metrics in time
Trigger alerts via email, SNMP or directly to Enterprise
Business reports key performance indicators
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or directly to Enterprise Manager Cloud control 12c
Set escalations, different groups to receive specific alerts
Specifically designed target for APM reporting
End User
Management
System
Management
Business Applications
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FMW
Diagnostics
Service
Management
Automatic detection events happening to End Users. The events show up in the Business Application as event or
End User KPI events
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Application as event or notification and will affect the “health” of the Business Application Target
Event to Diagnostics
RUEI KPI violations trigger events into EM events & incidents
Pro-Active Alert and Diagnostics
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events & incidents console and allows direct access to the underlying metrics
Event to Diagnostics
RUEI KPI violations trigger events into EM events & incidents
Pro-Active Alert and Diagnostics
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events & incidents console and allows direct access to the underlying metrics
Metric page – filters automatically used
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Aggregation view:
See metrics on a timeline for all End User clicks
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Instance view:
See the outliers from the alert displayed as individual End User clicks
Tracing and Diagnostics
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Inspect underlying application calls made with each End User click/update
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For each application calls trace directly into the application log files.
See each End User click/update in detail.Waterfall type charts help identify application side
Select affected User Session and review
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identify application side problems.
See details for each End User click/update
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See each End User click/update in detail.Waterfall type charts help identify application side
Select affected User Session and review
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identify application side problems.
See details for each End User click/update
24
See each End User click/update in detail.Waterfall type charts help identify application side
Select affected User Session and review
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identify application side problems.
See details for each End User click/update
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Review full Session details – for audit purposes
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Each End User click will have all underlying source data If required a replay view of the End User click can be rendered again.
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Summary
• Exposure of data to both Business related users and IT operational users
• Integration with OEM, making sure the data doesn’t remain “stand-alone”
• Includes pro-active alerting and thresholds
A complete set of features for key user groups
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• Includes pro-active alerting and thresholds
• Including BI data sets, both direct in the UI and via data exchange to any BI data store (use you end user click data for profiling)
• Wide experience with enterprise customers for many years
Questions?Join the Enterprise Manager Community
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Visit us at: http://www.oracle.com/enterprisemanager
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