UCA Lync Client for ShoreTel

V3.4

Key Messages• No Enterprise or Plus CAL required• Works with ShoreTel• You can use (most clients don’t offer this)• Lync conferencing• Lync video

• Seamlessly integrates ShoreTel with Lync • No need to deploy Enterprise Voice on Lync• Ensures customers “gracefully” transition to Lync• No need for Lync Enterprise or Plus CAL’s saves

$246/user

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Intro

The Unified Comms Alliance (UCA) Lync® Client is a UC software application which seamlessly integrates in the Microsoft Lync & Office suite and is interoperable with ShoreTel.

Major ShoreTel features are implemented within this plug-in to Lync. It enables CTI (controlling your hard phone ie. 485, including ShoreTel soft clients) functionality or a full featured VoIP softphone with one click.

Some of the features• Seamless integration in Lync/Office/Office 365• Same Lync “look and feel”• Voice and HD video enables Lync (base license

only required• Softphone or hard phone (CTI) mode• Full presence synchronisation in Lync/ShoreTel• Access to Active Directory and LDAP directories• Click to Call• Instant audio/video conferences with up to 16/8

participants without the need for additional server

• No Enterprise or Plus CAL required• Supporting Windows7 & 8 32 & 64 Bit

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FAQ

No it does not and this feature is being removed by Microsoft in the next Lync release (Skype for Business)No this is not required, we use web services directly into the ShoreTel

No. All we need is the base Lync license, Standard CAL

Yes fully supported, again we do not require the E3 or E4 license

Yes, there are 2 additional custom/application windows frame in the application (beside configuration). The video window (in case there is a video call) and the call control window

Does the client use RCC?

Do I need CSTA or and Audio Codes gateway?

Surely it will need Enterprise or Plus CALs?

Does it support Office 365?

Is it the same “look and feel” as the normal Lync client

Feature UCA

Call Log ✔️

Standard Lync ClickToCall support out of Office/Browser ✔️

Standard Lync Keypad support for dialling phone numbers ✔️

Lync Peer-to-peer Call Support ✔️

Lync Search Rules for resolving Lync contacts based on Phone numbers

✔️

Dialplan/Phone number manipulation support ✔️

Deskphone/Softphone support ✔️

Video/Audio conference support – no participants 9/16

Use of native Lync User interface (No Lync UI manipulation) ✔️

Comparison

As tested UCA Labs 30/9/2014

Lync Buddy List

Lync Conversation Window

Choose between a Lync call and via ShoreTel

Lync Keypad Lync - Audiosettings

Outlook

All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

Outlook

All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

• Dialpad field for new call initiation can be opened just by clicking on the keypad icon

UCA Keypad UCA Call Control

Mute

Hang up

Transfer

Hold

Video

Keypad

Audio Controls

UCA Click to call

Webpage

Mark & press F8 -> UCA CallWorks from any application

Any Application

Ctrl+Click to initiate a call

Email

Ctrl+Click to initiate a call

Sharepoint

Ctrl+Click to initiate a call

Word Online

Ctrl+Click to initiate a call

Word Document

UCA user configuration