TSSA Learning Resource

7 The Green,Milton Park,Abingdon,Oxon, OX14 4RR

01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING

If support is needed around dyslexia please contact your Union Learning Representative for support

LEARNING

LEARNING

Training & Development Opportunities


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


Leadership &Management

LEARNING

LEARNING

ww

w.gr

owyo

ursk

ills.co

.uk


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


Overview

Qube Learning have been working with the unions offering learning opportunities including Management, Customer Services and Business Administration, and have been working with TSSA Union Learning Representatives to further support development opportunities in the UK.

Leadership and Management is a cross sector skill area. Training that is focussed on the development of high quality managers and leaders is critical to success in all sectors of the UK economy.Effective leaders and managers can motivate their staff, leading to increased productivity and a happy workplace. Our Management Training Courses provide the underpinning knowledge to support a wide range of managers and leaders.

“Management relies heavily on tangible measurable capabilities such as effective planning; the use of organisational systems; and the use of appropriate communications methods.” - Marci Paino, Chief Learning Officer Magazine.

Training and Development Options:

• Nationally accredited work based qualificationsNVQ Level 2 to 5, Technical Certificate & Key Skills (literacy & numeracy)

• Bespoke training coursesCourses designed and delivered around client needs

• Short bite sized workshopsCourses that focus on specific supervisory and management skills.

Team Leading

Team Leading qualifications are specially designed to give team leaders a solid foundation in their formal development as a leader, ensuring a basic knowledge of the functions and responsibilities of the role.

Skills and knowledge will be developed in a number of areas including, leading a team, planning and monitoring work, motivating others, customer service, health and safety, working relationships, communication, dealing with change, participating in meetings and many others.

Management

Management qualifications are aimed at line managers. Management training develops specific skills, knowledge and understanding to help individuals become more confident and successful managers.

Practical techniques and managerial skills in a number of areas including, solving problems, making decisions, developing others, planning change, time management, working efficiently, leadership, building the team, coaching and training, effective meetings and many others.

Leadership & Management:


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


CustomerService

LEARNING

LEARNING

ww

w.gr

owyo

ursk

ills.co

.uk


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


Overview


In a competitive market, consistently high levels of customer service is the key to a companies performance.

Level 2

At Level 2, the Customer Service qualification is for employees who deal with customers on a daily basis both internally and externally. This could be in an office, as a retail assistant, serving food or drink, as a receptionist or in a number of other roles that involve dealing with people.

This qualification allows learners to develop skills and knowledge in a number of areas including: recognising and resolving problems, improving business performance, communications, delivering customer service excellence, effective business writing and much more. Skills in analysing numerical information and communication relevant to the job role is also included, plus opportunities to develop an understanding of employment rights and responsibilities.

Level 3

Level 3 is designed for employees who deliver and manage customer service and work without direct supervision. It is also designed for those responsible for enhancing the business by offering a positive influence at work, delivering excellent service, motivating others and influencing performance to achieve continuous improvement.

Level 3 should be implemented by those organisations that wish to deliver a level of service that is a cut above the competition.


• Nationally accredited work based qualificationsNVQ Level 2 & 3, Technical Certificate & Key Skills (literacy & numeracy)


• Short bite sized workshopsCourses that focus on specific supervisory and customer service skills.

Customer Service:


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


Administration &Secretarial Support

LEARNING

LEARNING

ww

w.gr

owyo

ursk

ills.co

.uk


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


Overview


Administrators are the backbone of almost all organisations and are involved in organising people and resources, acting as personal assistants, secretaries, administration assistants, data entry clerks and office juniors.

Level 2

Level 2 is for employees who may be responsible for: typing up documents, putting financial information together in spreadsheets, daily postal procedures, photocopying confidential documents, information communication and other vital technology skills. It ensures learners develop skills in analysing numerical information and communication relevant to their job plus develops an understanding of employment rights and responsibilities.

Level 3

Level 3 is designed for employees who work at a higher level and without direct

supervision. At level 3 learners will identify opportunities to improve business performance, develop administration systems, question the way things are done and suggest improvements.

The course also centres around developing skills in areas such as: decision-making, developing administration systems, analysing business information, communications, monitoring performance and many more. It also focuses on developing skills in analysing numerical information and communication relevant to specific job roles plus developing an understanding of employment rights and responsibilities.




• Short bite sized workshopsCourses that focus on specific organisational, administration & secretarial skills.

Administration & Secretarial Support:


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING

If support is needed around dyslexia please contact your Union Learning Representative for support Retail

LEARNING

LEARNING

ww

w.gr

owyo

ursk

ills.co

.uk


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


Overview


The retail sector is extremely broad, covering independent shops, national chains and large superstores where job roles are varied. The qualification in retail is transferable across various sectors.

Level 2

The Level 2 Retail qualification is ideal for employees who carry out a wide range of everyday retail activities. These activities include: supporting team working, stock management, product expertise, merchandising, finance and administration, customer service and many others. Learners will develop skills in analysing numerical information and communication relevant to the job, plus develop an understanding of employer rights and responsibilities.

Having competent and trained staff in the retail industry will help maximise your sales and business success.

Level 3

Level 3 is similar to management but tailored to a retail environment.

The programme investigates: how to organise the receipt and storage of goods, audit stock levels and stock inventories, source required goods and services in a retail environment, monitor and improve food safety, maintain the availability of goods for sale to customers, evaluate the receipt of payments from customers, organise the delivery of reliable customer service, improve the customer relationship, work with others to improve customer service, monitor and solve customer service problems, Promote continuous improvement in customer service, contribute to the continuous improvement of retail operations, help to monitor and maintain security, monitor and adjust staffing levels and schedules, recruit, provide learning opportunities for colleagues, develop productive working relationships with colleagues, allocate and check work in teams, monitor and evaluate the quality of service provided to customers, monitor and maintain health and safety.




• Short bite sized workshopsCourses that focus on specific supervisory and customer service skills.

Retail:


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING


Community Learning

ww

w.gr

owyo

ursk

ills.co

.uk

LEARNING

LEARNING


01235 83383801235 820022

[email protected]

tel.fax.email.web.

LEARNING

LEARNING

Overview


Community Learning: Develop new skills, gain confidence, adapt to changes in your life and work towards achieving a recognised qualification.

Community learning has been developed to update the skills you use in everyday life, such as reading, writing or maths. It can also help you boost the power or your C.V. in order to gain employment, move into different work or further study.

Learners work in a safe, welcoming and friendly environment with a range of support measures to help your success. Whatever the reason and whatever your level and needs – from beginners through to those brushing up on lost skills. Don’t be put off by a previous unsatisfactory experiences. You will never be judged.

This is your opportunity to unlock your potential and open the door to a successful future!

Community Learning:

If support is needed around dyslexia please contact your Union Learning

Representative for support

TSSA Learning Resource

Documents

Transcript of TSSA Learning Resource